1999 MERCURY COUGAR Complaints

REMOTE CONTROL DOES NO LONGER UNLOCK DOORS. REMOTE CONTROL WAS REPLACED, BUT PROBLEM PERSISTS. RECALL 96V070000 ON LOCKS WAS DONE, IT DID NOT REMEDY THE PROBLEM.*AK

ENGINE LIGHT COMES ON INTERMITTENTLY. AT FIRST IT STARTS IN RAINY OR COLD WEATHER. DEALER INSPECTED VEHICLE, AND STATED DIAGNOSICS SHOWED OXYGEN SENSOR WAS THE PROBLEM, PART HAS NOT BEEN REPLACED YET. *AK

BATTERY WILL DRAIN INTERMITTENTLY IN A FEW HOURS OR OVERNIGHT. THIS HAPPENS FROM 1-7 TIMES A MONTH. DEALER INSPECTED VEHICLE AND FOUND NO PROBLEM. *AK

WHILE DRIVING 35-40 MPH AND APPLYING BRAKES THERE WAS A GRINDING NOISE, AND VEHICLE PULLED TO THE LEFT. CONSUMER INSPECTED BRAKES, BRAKE PAD HAD GROUND INTO THE ROTOR. CONSUMER REPLACED LEFT FRONT ROTOR.*AK

ON WET ROAD CONDITIONS POWER STEERING WILL LOCK UP INTERMITTENTLY. VEHICLE WAS TAKEN TO DEALERSHIP, IT WAS DETERMINED THIS WAS NORMAL OPERATING PROCEDURE FOR THIS VEHICLE.*AK

I HAVE TAKEN MY VEHICLE IN 4 DIFFERENT TIMES FOR THE SAME PROBLEMS. THE CAR BOAGS DOWN AND STALLS WHILE DRIVING. THIS HAS CAUSED ME TO STALL IN TRAFFIC SEVERAL TIMES. THE PROBLEM HAS STILL NOT BEEN FIXED IN THE 4 TIMES I'VE TAKEN IT IN. NOT TO MENTION ALL THE OTHER SMALL THINGS.CONSTANT RATTLE IN THE DASH AND WINDOWS, BATTERY LIGHT STUCK ON, TRUNK WILL NOT UNLATCH, AND THE DASH LIGHTS WILL SURGE EVEN AFTER I'VE HAD THE DASH REPLACED. I AM VERY UPSET WITH THIS CAR AND EVEN MORE WITH THE LACK OF SERVICE BEING PROVIDED BY THE DEALERSHIP!

THE FIRST TIME THE WHEEL CRACKED WHILE EXITING INTERSTATE AND RUNNING OVER A SMALL POTHOLE. THOUGHT IT WAS SOMETHING MY DAUGHTER DID. THE SECOND TIME A FEW MONTHS LATER, ANOTHER ONE CRACKED IN THE SAME LOCATION ON THE WHEEL AND CAUSED THE TIRE TO BLOW OUT. CHECKED WITH THE DEALER WHO REFUSED TO TAKE ANY ACTION OR EVEN INVESTIGATE ANY CHANCE OF MALFUNCTION OF WHEELS. SEVERAL MONTHS LATER WHEN HAVING THE CAR SERVICED, WAS TOLD THE OTHER 2 WHEELS WERE BENT CAUSING THE CAR TO VIBRATE WHILE DRIVING AT 55 TO 60 MPH.*AK

WHILE DRIVING AT HIGHWAY SPEEDS, VEHICLE SUDDENLY ACCELERATES. DEALER HAS YET TO BE CONTACTED. *AK CONSUMER STATES THAT WHEN THE VEHICLE SUDDENLY ACCELERATES, THE LIGHTS ON THE DASHBOARD AND THE HEADLIGHTS GO OUT, THEN THE VEHICLE STALLS IT WILL NOT CUT BACK ON, DEALER REPLACED THE FUEL PUMP AND THE ALTERNATOR, HOWEVER VEHICLE CONTINUED TO STALL, A MECHANIC STATED THAT THE ALTERNATOR HAD BURNED AND NEEDED REPLACING AGAIN, ALTERNATOR CONTINUES TO BURN AND NO ONE CAN FIGURE OUT WHY. *SLC

WHEN MAKING A RIGHT HAND TURN, THE CONTENTS MY CUP IN THE CUP HOLDER (USUALLY HOT TEA) SPILLS INTO MY DRIVER'S SEAT WHEN MAKING A RIGHT HAND TURN. 30-35 MI P/HR IS THE MINIMUM SPEED THAT I'VE NOTICED. THIS DISTRACTION CAUSES ME TO TAKE MY EYES OFF THE ROAD TO STRAIGHTEN THE CUP TO STOP THE SPILLAGE. AT TIMES I'VE FOUND MYSELF SWERVING A BIT IN THE TURN BECAUSE OF THE "INITIAL SHOCK" OF FEELING MY HOT BEVERAGE ON MY THIGH.*AK

PLEASE CONTACT ME AT [XXX] TO FURTHER DESCRIBE THE PROBLEM. FRONT TIRE ROTORS WERE SHOT AFTER ONLY 30000. THIS IS HIGHLY UNUSUAL AND UNSAFE FOR OTHER MERCURY COUGAR OWNERS. WOULD LIKE TO GET 300 DOLLAR REIMBURSEMENT FROM FORD-MERCURY FOR REPLACEMENT / REPAIR OF ROTORS.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).