1994 MERCURY COUGAR Complaints

DEALER SHIP SOLD ME THIS CAR KNOW IT HAD A PROBLEM BECAUSE I HAD MADE THEM AWARE OF IT. UNLESS THEY AGREED TO FIX THE PROBLEM OF SHUDDERING WHILE ACCEL AT 40 MPH AND AGAIN AT 80 MPH THAT I WOULD PURCHASE THE CAR. A WE OWE FORM WAS MADE OUT AND APPROVED BY MANAGER. THE CAR DEALERSHIP HAD FIXED EVERYTING BUT THE MOST IMPORTANT PART AND AGREED TO DO SO. TO THIS DAY I AM TOLD THEY CAN NOT FIND A PROBLEM WITH THE TRANY AND WILL NOT PUT ANYMORE MONEY INTO THE CAR. HAD TO RETURN CAR SEVERAL TIMES FOR THE SAME PROBLEM. I AM TAKING A LETTER TO THE DEALER ON JULY 24, 1999 IN REGUARDS TO SITUATION. I F CAR DEALERS ARE NOT GOING TO BACK UP THEIR WORD TO INSURE OUR SAFETY AND AGREEMENTS THEN WHO DO WE TRUST TO SELL US A CAR. I WILL GET A ATTORNEY INVOLVED IF THEY DO NOT WISH TO PROCEED TO REPLACE THE TRANSMISSION THAT IS FAULTY AND WAS MADE AWARE OF IT BEFORE AND AT TIME OF PURCHASE. I HAVE WITNESS AND COPY OF WE OWE AND ALL WORK ORDERS THAT WERE PROCESSED ON THE CAR IN CASE OF NEEDING FOR COURT DOCUMATION. PLEASE DO NOT DRIVE A CAR OFF A LOT UNTIL YOU ARE TOTALY SATISFIED WITH YOUR LARGE INVESTMENT. I AM A SINGLE MOTHER WANTING RELIABLE SAFE TRANSPORTATION FOR MY FAMILY. IS THIS THE WAY FORD LINCOLN MERCURY WANTS DEALERS TO TREAT THEIR PRODUCTS AND CUSTOMERS ? IF YOU HAVE ANY COMMENTS FOR ME ON THIS YOU MAY CONTACT ME AT [email protected]. THANK YOU FOR HEARING ME OUT.

THE COUGAR AT ALL TIMES REFUSES TO UPSHIFT FROM 1ST GEAR TO THE NEXT HIGHER GEAR UNLESS YOU RELEASE THE GAS PEDAL AT 3,000 RPM, AND THEN REAPPLY GAS THAT SEEMS TO ALLOW THE GEARS TO CHANGE. THIS ALSO OCCURS WHEN I AM TRYING TO USE THE PASSING GEAR, THE CARS TRANSMISSION WINDS UP USELESS I AGAIN RELEASE TRHE GAS AND THEN RE-APLY IT. THAT IS NOT A VERY SAFE SITUATION. *AK

TORQUE CONVERTER WAS REPLACED AND FAILED AGAIN CAUSING THE VEHICLE TO LOOSE POWER TO THE DRIVE TRAIN. NLM

DEFECTIVE SEAT MATERIAL IN THE REAR STARTED TO BURN WHEN SUN REFLECTED OFF OF MIRROR IN THE REAR. MJS

WHEN TRAVELING AT ANY SPEED OR WHEN MAKING A STOP VEHICLE SUDDENLY ACCELERATED WITHOUT PRIOR WARNING. CONSUMER HAS CONTACTED THE DEALER, DEALER REPLACED SENSOR. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

VEHICLE AT 50 MPH GOES INTO NEUTRAL, ENGINE REVS FAR BEYOND NORMAL RANGE, BUT VEHICLE DOES NOT PICK UP SPEED. THIS HAPPENS ERRATICALLY. AT 20K MILES (WHEN PROBLEM FIRST DEVELOPED) DEALER HAD US REPLACE TRANSMISSION FLUID, THIS DID NOTHING FOR THE PROBLEM. NOW DEALER SAYS WE NEED A NEW TRANSMISSION BECAUSE TRANSMISSION IS NO LONGER UNDER WARRANTY. *AK

I HAVE HAD TO HAVE THE TRANSMISSION FLUID CHANGED NUMEROUS TIMES BECAUSE THE TRANSMISSION STUDDERS. THAT DOES NOT SEEM TO FIX THE PROBLEM. BUT NO ELSE CAN TELL ME WHAT I SHOULD DO.

I HAVE CONTINUELY HAD THE BRAKES REPLACED DUE TO WARPED ROTORS AND GLAZED BRAKE PADS.

AFTER PROCEEDING FROM A STOP LIGHT AND TAKING FOOT OFF THE BRAKE PEDAL, VEHICLE SUDDENLY ACCELERATED TO VERY HIGH RPMS. APPLIED BRAKES, BUT DID NOT STOP THE VEHICLE. CONSUMER PUT VEHICLE IN PARK IN ORDER TO GET VEHICLE TO STOP. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK

BRAKES PULSATE STRONGLY, EVEN AFTER REPLACEMENT. INSTRUMENT PANEL HOOD DOES NOT PREVENT SUN FROM REFLECTING TO DRIVER. *AK