1997 MERCURY COUGAR Complaints

BECAUSE THE BRAKE ROTORS WERE WARPED, WHEN APPLYING THE BRAKES, THEY CAUSED VIBRATION AND SHAKING IN THE STEERING WHEEL. DEALER CUT THE ROTORS. *AK

NOTICED PULSATION IN STEERING WHEEL WHEN BRAKING. ASKED DEALER TO REPLACE DEFECTIVE PARTS WHICH TURNED OUT TO BE ALL 4 ROTORS. DEALER SAID WE CUT THE ROTORS FOR THIS PROBLEM. THIS REMOVES USEABLE SERVICE LIFE AT MY EXPENSE. I FEEL THIS IS A DESIGNE FLAW OF ROTOR WARPING PROBABLY DUE TO HEAT. SEVICE INVOICE STATES THAT ALL FOUR ROTORS WERE TURNED DUE TO WARPING. THIS APPEARS TO BE A COMMON PROBLEM WITH LATE YEAR MODEL FORD CARS. I PERSONALLY KNOW OF FOUR FORD OWNERS WITH THE IDENTICAL PROBLEM.

AUTOMATIC SEAT BELT RETRACTORS DO NOT WORK PROPERLY WHEN BRAKES ARE APPLIED IN AN EMERGENCY SITUATION. DEALER/MANUFACTURER NOTIFIED AND INFORMED THE CONSUMER THAT NOTHING COULD BE DONE BECAUSE THOSE THE KIND OF SEAT BELTS CAME WITH THE CAR. *AK CONSUMER STATES THAT BOTH REAR SHOULDER HARNESSES DO NOT LOCK AND THAT THEY CAN BE PULLED IN AND OUT WITH EASE, THE REPLACEMENT ASSEMBLIES ALSO FAILED TO LOCK. *SLC

WHILE DRIVING, TRANSMISSION INTERMITTENTLY FAILED TO SHIFT. WHEN VEHICLE IS PUT INTO GEAR, THE VEHICLE WILL NOT ACCELERATE. THE VEHICLE WILL NOT MOVE ANYWHERE. *AK SERVICE MANGER TOLD CONSUMER THAT FORD USED BAD CLUTCH PACKS AND CLUTCH PACK CYLINDERS IN THE 1997 TRANSMISSIONS. *SLC

STOPPED VEHICLE IN STREET, PUT THE VEHICLE IN PARK, TILTED THE STEERING WHEE, . GOT OUT AND VEHICLE JUMPED INTO REVERSE AND ROLLED BACK. DEALER CAN'T FIND ANYTHING WRONG WITH VEHICLE. *AK