2002 MERCURY COUGAR Complaints

DT: THE CONTACT STATED FUEL PUMP FAILED AND HE HAD IT REPLACED ONCE. THERE WAS NHTSA 04V421000. HOWEVER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED HIM THE RECALL DID NOT INCLUDE THIS VEHICLE DUE TO VIN. *AK

DT: CONTACT STATED THE HEATER BLOWER DISCONNECTED FROM UNDERNEATH THE DASHBOARD. THE DEALER SAID THE BLOWER MOVED FROM THE ATTACHMENT GROOVES, CAUSING IT TO DISCONNECT. THE SERVICE DEALER RECONNECTED THE BLOWER. THIS CORRECTED THE PROBLEM. *AK

DT: THE CONTACT STATED THERE WAS RECALL 04V4210000 CONCERNING FUEL PUMP FAILURE FOR THE YEAR, MAKE, AND MODEL OF VEHICLE, BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CAR WAS LEAKING AS THOUGH IT WAS RUNNING OUT OF GASOLINE. THE SERVICE DEALER STATED THE FUEL PUMP AND FUEL FILTER NEEDED TO BE REPLACED. THE SERVICE DEALER REPLACED THE FUEL PUMP AND FUEL FILTER. THIS DID REMEDY THE PROBLEM. THE SERVICE DEALER AND MANUFACTURER CONCLUDED THAT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK

DT: THE CONSUMER OWNS A 2002 MERCURY COUGAR. THE CONSUMER STATED THAT THE VEHICLE HESITATED INTERMITTENTLY FOLLOWED BY A LOSS OF POWER. WHILE THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE IT STALLED IN THE MIDDLE OF TRAFFIC. NONE OF THE WARNING INDICATORS INFORMED THE CONSUMER'S DAUGHTER THAT THE ENGINE WAS GOING TO STALL. THE VEHICLE WOULD NOT RESTART, IT WAS TOWED HOME. THE VEHICLE WAS LATER TOWED TO A LOCAL REPAIR SHOP ,AND THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED, AND THERE WAS NO GASOLINE FLOWING TO THE ENGINE. RECALL 04V421000 HAD BEEN ISSUED FOR THIS YEAR, MAKE, AND MODEL, BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. THE CONSUMER WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. *SC *AK

I PURCHASED THIS 2002 MERCURY COUGAR 9 DAYS AGO AND THE TRANSMISSION STARTED HESITATING IN OVERDRIVE, SO I TURNED O/D OFF AND IT WAS FINE. WHEN I GOT HOME I TRIED TO PUT IT IN REVERSE AND IT WOULDN'T MOVE. I TRIED TO PUT IT IN NEUTRAL AND IT MOVED FORWARD. I RECENTLY DISCOVERED THAT I WAS NOT THE ONLY ONE, I HAVE SEEN REPEATED ACCOUNTS OF THIS SAME A/T FAILURE ON THIS SAME YEAR & MODEL ON THE INTERNET INCLUDING THIS SAME COMPLAINT FORUM. I ALSO DISCOVERED THIS WAS A RESULT OF MERCURY'S POOR ENGINEERING IN THE OVERDRIVE GEAR, AND THE PLASTIC VALVE BOX (USED FOR GEAR SELECTION) INSIDE THE TRANS AXLE. I WOULD APPRECIATE MERCURY MOTOR COMPANY PAYING FOR THE REPAIRS. I WOULD NOT HAVE PURCHASED A VEHICLE TO EXPECT COSTLY REPAIRS DUE TO ENGINEERING MISTAKE OR POOR DESIGN. *NM

MY 2002 MERCURY COUGAR, STARTED GRINDING IN THE THIRD GEAR. I TOOK IT TO MY DEALER AND THEY QUOTED ME 1500.00-2500.00 AS AN ESTIMATE REPAIR. I WAS UNABLE TO AFFORD THE COST, SO I HAD TO DRIVE SKIPPING THE THIRD GEAR POSITION. THE SAFTEY ISSUE INVOLVED IS THAT IT IS HARD TO GET ON THE CALIFORNIA RAMPS AT A GOOD SPEED TO KEEP FROM CAUSING A WRECK. COME TO FIND OUT, MERCURY MADE THIRD GEAR WRONG WHEN IT WAS BUILT IN THE FACTORY. SUPPOSEDLY, A LOT OF MERCURY COUGARS ARE COMING BACK WITH THE SAME PROBLEMS IN THIRD GEAR. I FEEL THAT IT IS MERCURY'S DUTY TO RECALL THIS ISSUE WITH THE TRANSMISSIONS. IT WAS THEIR FAULT IN THE FIRST PLACE, AND THEY SHOULD FIX THE PROBLEM. THANK THE LORD THAT NOTHING HAS HAPPENED TO ME OR SOMEONE ELSE WITH THIS ISSUE (AS FAR AS A WRECK). BUT THERE ARE OTHER COUGARS OUT THERE.

THE CONSUMER REQUESTED REIMBURSEMENT FOR HAVING THE FUEL PUMP REPLACED ON HER 2002 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE VEHICLE DIED WHILE IN MOTION AND THE ENGINE LIGHT HAD COME ON. *SC

SINCE THE CAR WAS PURCHASED NEW IN SEPTEMBER 2003, THE TIRES HAVE BEEN A CONSTANT BATTLE. NOW AS THE CAR HAS REACHED 16,000 MILES, ONE TIRE HAS FAILED COMPLETELY, WHILE TWO OTHERS ARE NOT IN GREAT CONDITION.*AK 3 TIRES HAVE BEEN PUNCTURED BY SMALL ROUND PEBBLES FOUND CLOSE TO MY HOME. ONE TIRE THE STEEL BELT ACTUALLY SNAPPED ON THE FREEWAY, CAUSING MINOR TREAD SEPERATION AND INSTANT PRESSURE LOSS. THE INCIDENT WAS CONTROLLABLE AND TRAFFIC WAS LIGHT, RESULTING IN NO ACCIDENT. I HAVE CONTACTED BF GOODRICH ABOUT THE PROBLEMS WITH TIRES AND THEY ONLY OFFER TO REPLACE ONE AT A TIME WHEN THEY COMPLETELY FAIL. THEN THEY WILL ONLY GIVE 50% OFF ON ONE NEW TIRE. THE TIRES ARE OEM ON 2002 MERCURY COUGAR. BFGOODRICH COMP/TA P215/50R16 89V I REALLY FEEL IF ONE HAS ALREADY HAD A COMPLETE FAILURE AT 16,000 MILES AND THE OTHERS HAVE THERE OWN PROBLEMS, THAT A SECOND FAILURE IS POSSIBLE. MAYBE WITH WORSE RESULTS.

I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM

BOUGHT THE CAR IN 12/02 AND IN 7/04 ALMOST WHEN THE WARRANTY IS OVER THE TRANSMISSION FAILED. I WAS DRIVING ON THE STREET AND MY CAR HESITATED TO GO WHEN I PRESSED ON THE GAS PEDAL, WHEN IT FINALLY GRABBED THE GEAR IT JERKED ME TWICE. THE FOLLOWING DAY IT DIED ON ME AND IT WOULD DRIVE OR GO ON REVERSE. IT'S BEEN ON THE DEALERSHIP 3 TIMES SINCE 7/04 WITH MILEAGE OF 33,000. NEW CAR WARRANTY IS OVER IN 12/04 OR 35,000. NOT A GOOD CAR. IT'S BEEN DISCONTINUED. NO WONDER.