2004 MERCURY GRAND MARQUIS Complaints

MAIN HEADLIGHTS STARTED GOING OUT. PROBLEM FIRST NOTED AFTER DRIVING THROUGH HEAVY RAIN ON 7/9/15. HEADLIGHTS WILL COME ON, BUT GO OFF WITHOUT WARNING AFTER VARYING PERIODS OF TIME. WILL FLASH ON HIGH-BEAM BUT NOT STAY ON. ALL OTHER EXTERIOR AND INTERIOR LIGHTS WORK NORMALLY.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN TURNING THE VEHICLE, THE STEERING WHEEL SEIZED AND THEN RETURNED TO NORMAL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE INTERMEDIATE SHAFT WAS BINDING UP AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE HEADLIGHTS RE-ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,500.

I STARTED MY CAR AFTER DARK AND DID NOT HAVE ANY HEADLIGHTS. ALL THE OTHER LIGHTS WORKED. THE ONLY WAY I COULD MAKE THE HEADLIGHTS FUNCTION WAS BY HOLDING THE HIGH BEAM SWITCH ON THE SIGNAL LEVER TOWARD ME ALL THE WAY HOME, OVER 1 HOUR.. WHEN I GOT HOME I LOOKED ON THE INTERNET TO SEE IF THIS WAS A COMMON PROBLEM AND IT IS WITH THIS YEAR AND MODEL CAR. IT IS A SAFETY ISSUE AND THE MANUFACTURER SHOULD WARN AND ADDRESS THIS PROBLEM.

I WAS DRIVING IN LOW LIGHT CONDITIONS WITH THE HEADLIGHT SWITCH IN THE 'ON' POSITION AND NOTED NO LIGHTS, I PULLED TO THE SIDE OF THE ROAD AND NOTED ALL OTHER LIGHTS BRAKE/TAIL/RUNNING WERE IN WORKING ORDER. AFTER A BRIEF OUTAGE THE LIGHTS CAME BACK ON - AND I CONTINUED ON. LATER THAT EVENING APPROXIMATELY 11P, IN THE DARK, I WAS TO RETURN HOME. THE HEADLIGHTS FAILED TO LIGHT AFTER SEVERAL ATTEMPTS AND I HAD TO DRIVE HOME WHILE HOLDING MY HIGH BEAM SELECTOR IN THE FLASH TO PASS POSITION. AFTER APPROXIMATELY 7 MILES THE HEADLIGHTS CAME BACK ON AND I MADE IT HOME. I CHECKED THE INTERNET AND FOUND A 'CUSTOMER SATISFACTION' CAMPAIGN, THOUGH NOT A RECALL. I CALLED THE DEALERSHIP AND EXPLAINED THE ISSUE, THEY HAD ME IN THE NEXT DAY, REPLACED THE PART AND HAD ME BACK ON THE ROAD IN UNDER AN HOUR, AT NO COST. THE PART ALONE IS $260 ON INTERNET SITES, AND I'VE HEARD OF DEALER CHARGING 600-7000 DOLLARS FOR THE REPAIR - PRIOR TO THE CAMPAIGN. I'M SATISFIED AND HOPE IT IS FIXED FOR GOOD NOW.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING FAILED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE UPPER INTERMEDIATE SHAFT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. UPDATED 8/10/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 11/30/2015 *JS

VEHICLE STEERING BECAME STIFF. BROUGHT TO LOCAL DEALERSHIP AND THE LOWER STEERING SHAFT AND INTERMEDIATE STEERING SHAFT WERE SEIZED FROM COLUMN. HAD TO HAVE BOTH STEERING SHAFTS REPLACED. DEFINITELY WAS DANGEROUS AND ACCIDENT COULD HAVE OCCURRED. TOTAL COST OF REPLACEMENT WAS $882.55. VEHICLE WAS REPAIRED AT SARAT FORD, 245 SPRINGFIELD ST., AGAWAM, MA 01001, 413-786-0430. IT IS MY UNDERSTANDING THAT THERE WAS A SAFETY REVIEW FOR THIS PROBLEM THAT WAS INITIATED IN THE FALL OF 2014. WHAT WAS THE END RESULT OF THE REVIEW? DO YOU ANTICIPATE A RECALL FOR THIS ISSUE? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE ATTEMPTING TO TURN THE STEERING WHEEL LEFT OR RIGHT, IT WAS EXTREMELY TIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 (STEERING) AND 13V385000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,157. UPDATED 7/9/2015

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR SERVICE AND IT WAS DETERMINED THAT THE UPPER INTERMEDIATE DRIVE SHAFT WAS STARTING TO SEPARATE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000.

WHILE DRIVING DOWN THE ROAD THE HEADLIGHTS JUST GO OUT AND DON'T COME BACK ON. *TR