2004 MERCURY GRAND MARQUIS Complaints

WHILE MY WIFE WAS DRIVING HOME AT NIGHT, HER HEADLIGHTS WENT OUT ON HER 2004 MERCURY GRAND MARQUIS. SHE TRIED ALL COMBINATIONS TO GET THE LIGHTS BACK ON AND HAD TO HOLD THE HIGH BEAM PASSING LIGHT UP WHILE DRIVING THE REST OF THE WAY HOME. I TOOK THE CAR TO THE LOCAL FORD DEALER TO GET IT REPAIRED AND THEY TOLD ME IT COULD TAKE A MONTH OR MORE TO GET THE PART TO FIX IT. IN OUR AREA, THUNDERSTORMS COME UP REGULARLY DURING THE DAY, SO THE CAR CAN'T EVEN BE DRIVEN DURING THE DAY. FORD MOTOR COMPANY SAYS THAT THEY CAN'T PROVIDE A LOANER OR A RENTAL SO THAT WE CAN DRIVE SAFELY UNTIL IT IS FIXED. I DON'T UNDERSTAND WHY HEADLIGHTS GOING OUT IS NOT A SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER STATED THAT THE POWER STEERING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED, BUT REFUSED TO FIX THE PROBLEM. THE FAILURE MILEAGE WAS 110,000. UPDATED 8/22/14*CN

MY 2004 GRAND MARQUIS IS STEERING LIKE A TANK. I TOOK IT TO MY MECHANIC AND HE INFORMED ME THAT THE LOWER IMMEDIATE SHAFT WAS CORRODED AND THAT THERE WAS A RECALL 13S08 BY FORD FOR THIS STEERING PROBLEM AND THAT I SHOULD TAKE MY CAR TO A FORD DEALER. WHEN I GOT HOME I CHECKED TO SEE IF THE RECALL WAS LEGIT. THE RECALL STATED THAT ONLY 2005 THRU 2011 CARS WERE AFFECTED. I CALLED FORD CUSTOMER SERVICE TO SEE IF MY 2004 WITH THE SAME PROBLEM COULD BE COVERED BY THIS RECALL AND THEY SAID THAT THEY COULD DO NOTHING! *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN TURNED ON MANUALLY OR WHEN TURNED ON BY THE AUTOMATIC SENSOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

I WAS DRIVING DOWN AN INTERSTATE FREEWAY AT 65MPH AND CAME TO A CURVE, THE STEERING WAS VERY TIGHT AND WAS UNABLE TO KEEP THE CAR IN MY LANE. LUCKILY THERE WAS NO ONE NEXT TO ME AT THE TIME. FROM THAT TIME ON THE STEERING KEPT GETTING TIGHTER AND TIGHTER. I HAD TO USE BODILY FORCE TO PHYSICALLY TURN THE STEERING WHEEL. I TOOK THE CAR TO AN AUTO REPAIR SHOP AND THE ISSUE WAS DIAGNOSED AS A FAULTY STEERING SHAFT JOINTS. I HAD TO HAVE THE LOWER STEERING SHAFT REPLACED. I WAS INFORMED THAT 2005- 2011 MERCURY GRAND MARQUIS WERE RECALLED FOR THIS ISSUE. AS OF WRITING THIS 2004 GRAND MARQUIS ARE NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE LOOKED INTO FURTHER. I BELIEVE FORD/MERCURY SHOULD BE RESPONSIBLE FOR THE COST OF THIS REPAIR. *TR

STEERING WAS TIGHT AND AS I TURNED THE WHEEL, THE STEERING BECAME LOOSE. I TOOK THE VEHICLE TO MY MECHANIC AND HE TOLD ME THAT THE STEERING SHAFT ASSEMBLY HAD TO BE REPLACED BECAUSE OF RUST. HE ALSO TOLD ME THAT I WAS CLOSE TO HAVING A FULL STEERING COLLAPSE. I NOW KNOW THAT THIS WAS A RECALL ITEM ON THE 2005 - 2011 MERCURY GRAND MARQUIS. WHY WASN'T THE 2004 VEHICLE INCLUDED?

MY LIGHT CONTROL MODULE HAS BEEN DETERMINED BY THE LOCAL DEALER TO BE DEFECTIVE. I'VE BEEN TOLD IT IS ON BACK ORDER W/ NO ETA. I'VE SINCE BEEN TOLD THE NHTSA HAS INEXPLICABLY FOUND THIS TO "NOT BE A SAFETY ISSUE". I'M WONDERING ON WHAT PLANET THE NHTSA DRIVES THAT HAVING INTERMITTENTLY WORKING HEADLIGHTS IS NOT A SAFETY ISSUE? I AM EXPECTING A MORE DEFINITIVE AND TIMELY RESPONSE TO HAVING MY CAR REPAIRED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SWAY FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 131,000. ..UPDATED 08/11/14 *BF THE CONSUMER STATED THIS VEHICLE'S MODEL YEAR WAS NOT INCLUDED IN THE RECALL. UPDATED 08/20/2014 *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT THE VEHICLE CONTINUOUSLY LEAKED COOLANT. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY STATED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT DISCLOSE THAT THE PART WAS MODIFIED FROM PLASTIC TO METAL. THE CONTACT EXPERIENCED MULTIPLE LEAKS BEFORE THE PART WAS MODIFIED TO METAL. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. REMAILED 08/18/14*LJ UPDATED 9/18/14*CN UPDATED 02/11/2015*JS