2004 MERCURY GRAND MARQUIS Complaints

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL HAD BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER INTERMEDIATE SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. UPDATED 06/24/14 MA THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR 2005 MODEL YEAR AND BEYOND VEHICLES BUT EXCLUDED 2004 VEHICLES WITH SAME FAILURE. UPDATED 06/26/2014 *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN HOLSTER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,232 AND THE CURRENT MILEAGE WAS 128,000. UPDATED 06/10/14 MA THE STEERING SHAFT WAS REPLACED. UPDATED 07/03/14

I WAS DRIVING HOME WITH MY WIFE AND WIPERS CAME ON IN DELAY MODE BY THEMSELVES WITHOUT ME TOUCHING ANYTHING . I CALLED MY DEALER AND WAS TOLD THAT THEY THOUGHT IT WAS THE WIPER MOTOR OR THE MULTI FUNCTION SWITCH . FIRST I REPLACED MULTI FUNCTION SWITCH AND THE SAME ISSUE WIPER CAME ON IN DELAY MODE . I THEN REPLACED THE WIPER MOTOR AND THAT WORKED UNTIL 3/19/14 WHILE I TOOK MY CAR OUT FOR MY 31ST WEDDING ANNIVERSARY WITH MY WIFE WE WERE DRIVING TO GO TO DINNER AND MY WIPER CAME ON ONCE AGAIN AT THIS POINT I AM SO OUTRAGED AT THIS BECAUSE I JUST PUT NEW WIPER BLADE ON 2 DAYS BEFORE AND THEY JUST STARTED GOING ON IN THE SAME WAY AS BEFORE IN DELAY MODE . I ONCE AGAIN HAVE TO LOOK INTO THIS WIPER ISSUE AND I AM SICK TO DEATH NOTHING EVER GETS RECALLED OR THE COST TAKEN BY FORD FOR THE MANY ISSUES WITH THIS CAR. THERE IS NOW 44000 MILE ON A CAR I ONLY USE WHEN IT'S NICE OUT AND THIS IS JUST ONE MORE PROBLEM TO DEAL WITH AGAIN . *TR

I NOTICE SMALL PAINT PEELING AT FIRST AROUND BACK WINDOW THEN SINCE HAVE SEVER PAINT ISSUES ON BOTH SIDES OF CAR NEAR REAR WINDOW GOING TO ROOF . ALSO OTHER POINTS ON CAR BODY PAINT PEELING NOT STAYING TO CAR SURFACE . THIS CAR HAS NOW ONLY 44000 AND HAS BEEN RARELY USED AND MOSTLY GARAGED . IT WAS A GIFT FROM MY PARENTS WHOM ARE NOW PASSED AWAY. I AM AT THIS POINT IN DISBELIEF BECAUSE I ONLY USE THIS CAR MOSTLY IN SUMMER . I AM DISABLED AND A US COAST GUARD VETERAN AND FEEL THIS IS AN ISSUE FROM IMPROPER PAINT APPLICATION OR METAL PREPARATION FORM DAY OF BUILD . RECALL NEEDED A.S.A.P. *TR

WHILE DRIVING AT NIGHT THE HEADLIGHTS GO ON AND OFF AT WILL. HAVE TO HOLD HEADLIGHT LEVER TO GET LIGHTS ON AND ONLY THEN BRIGHT LIGHTS.VERY UNSAFE. *TR

WHILE DRIVING AT NIGHT JUST PRIOR TO ENTERING I-77 IN COLUMBIA SC MY HEADLIGHTS WENT OFF WITHOUT WARNING. I COULD ONLY KEEP THEM ON BY HOLDING DOWN THE HIGH BEAM LEVER UNTIL I GOT HOME. SINCE THEN THEY WILL SOMETIME WORK AND SOMETIME NOT. I TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY GAVE ME AN ESTIMATE OF $943.00 FOR PARTS AND LABOR. IN READING OTHER COMPLAINTS I SEE THIS IS NOT AN UNUSUAL COMPLAINT AS IT HAS HAPPENED TO OTHERS. IS THERE ANY HELP FROM THE MANUFACTURE AS I AM SURE THE LOCAL DEALERSHIP IS NOT SYMPATHETIC TO THE PROBLEM. THIS IS A DANGEROUS PROBLEM AS IT COMES WITHOUT WARNING AND I COULD BE ANYWHERE AT ANY SPEED. THIS WAS MY MOM'S CAR AND I THANK GOD IT HAPPENED TO ME AND NOT HER BEFORE SHE PASSED AWAY. *TR

WE WERE DRIVING ON RTE 202 IN CHALFONT, PA AND TURNED ONTO RTE 152 HEADING SOUTH. WHILE DRIVING ALONG AN UNLIT PART OF THE ROAD, THE HEADLIGHTS WENT OUT. THE SWITCH WAS NOT WORKING TO TURN ON OR OFF. I WENT OFF THE ROAD BUT WAS ABLE TO RECOVER SAFELY. I TURNED THE CAR AROUND AND HEADED HOME. LIGHTS CAME ON AND OFF AGAIN IN ABOUT 3 MINUTES. LIGHTS CONTINUE TO GO OFF RANDOMLY WHEN CAR IS DRIVEN AT NIGHT TIME. *TR

I WAS DRIVING ON THE INTERSTATE WHEN THE HEADLIGHTS WENT OFF SUDDENLY. THE ONLY WAY I COULD GET LIGHTS WAS BY HOLDING THE DIMMER SWITCH TOWARD ME ON BRIGHT. THEN IT WOULD SUDDENLY CLICK BACK ON AND THEN GO OFF AGAIN. IT WAS VERY SCARY. AFTER LOOKING THIS UP ON THE INTERNET THIS SAME SAFETY ISSUE HAS BEEN REPORTED NUMEROUS TIMES WITH THE EXACT SAME COMPLAINT. THIS IS VERY DANGEROUS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO TURN WITHOUT FORCE. THE CONTACT HAD TO USE EXTREME BODLIY FORCE TO COMPLETE ANY TURNS. THE FAILURE WAS RECURRING. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE STEERING SHAFT AND BEARINGS WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.

WHILE DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS AT NIGHT, MY HEADLIGHTS WENT OUT UNEXPECTEDLY. THEY WOULD NOT TURN BACK ON, EITHER IN THE AUTOMATIC OR MANUAL "ON" SETTING. THIS PROBLEM CONTINUES TO HAPPEN. SOMETIMES THE LIGHTS WORK, BUT THEN WILL TURN OFF WITHOUT WARNING. I RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE ARE MANY, MANY, OTHER COMPLAINTS EXACTLY THE SAME AS MINE, WITH THE SAME MAKE AND MODEL CAR. TO ME, THIS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY CONCERN. CAN YOU IMAGINE THIS HAPPENING AT NIGHT ON THE HIGHWAY IN A SNOWSTORM? THE FAULTY PART SEEMS TO BE THE LIGHTING CONTROL MODULE, WHICH IN MY AREA COSTS $551.78, AND LABOR IS ABOUT $90. *TR