2004 MERCURY GRAND MARQUIS Complaints

THE POWER STEERING DID NOT FEEL RIGHT TO ME SO I TOOK IT TO TRIANGLE SERVICE CENTER, 177 BOSTON RD, CHELMSFORD. THEY INSPECTED THE POWER STEERING SYSTEM AND THE INTERMEDIATE (LOWER) SHAFT WAS BINDING AND NEEDED REPLACEMENT. HOWEVER, BECAUSE OF THE FORD RECALL FOR 2005-2011 FORD VEHICLES, I CAN NOT GET PARTS. I CALLED FORD AND WENT TO THE DRUM HILL DEALERSHIP IN LOWELL BUT SINCE THE 2004 MERCURY GRAND MARQUIS ARE NOT IN THE RECALL, I HAVE NO RECOURSE. THIS IS THE SAME PART THAT NHTSA INVESTIGATED AND CALLED FOR A RECALL ON THE 2005-2011 FORD VEHICLES. I BELIEVE THE 2004 VEHICLES SHOULD BE INCLUDED IN THE RECALL AS IT IS THE SAME PART IN THE POWER STEERING SHAFT THAT HAS FAILED IN THE 2004 THAT FAILS IN THE 2005-2011 MODELS.

I WAS TRAVELING DOWN THE HIGHWAY AT 55 WHEN I NOTICED MY HEADLIGHTS WERE NOT REFLECTING OFF THE ROAD SIGNS. I PULLED OVER AND CHECKED MY LIGHTS AND NOTICED I ONLY HAD PARKING LIGHTS NOT HEADLIGHTS AT ALL. I GOT BACK IN THE CAR AND TRIED THE LIGHT SWITCH BUT NOTHING CAME ON. I HAD TO HAVE THE CAR TOWED AND WAS TOLD THE LCM LIGHTING CONTROL MODULE HAS FAILED. AT A COST OF 400 DOLLARS. SAFETY HAZARD FORD KNOWS ABOUT BUT IS DOING NOTHING ABOUT IT. *TR

THE VEHICLE WAS BEING HARD TO STEER AND TURN - TOLD IT TO THE DEALER AND WAS DECLARED UNSAFE TO BE ON ROAD. HAD TO GET THE STEERING COLUMN CHANGED TO THE TURN OF $679.00 - STILL HAVE DEFECTIVE PART AND RECEIPT FOR THE WORK THAT WAS DONE. *TR

I WAS DRIVING SOUTHBOUND ON ROUTE 95 FROM BALTIMORE TO WASHINGTON AT NIGHT. WHILE DRIVING, MY HEADLIGHTS SUDDENLY WENT OUT. I NORMALLY KEEP THE HEADLIGHTS SET ON THE AUTOMATIC MODE. WHEN THE HEADLIGHTS WENT OUT, I TURNED THE HEADLIGHT DIAL ON THE DASH TO EACH OF THE POSITIONS WITHOUT BEING ABLE TO REILLUMINATE THE HEADLIGHTS. I NOTICED THAT WHEN I PULLED THE TURN SIGNAL LEVER TOWARDS ME, THE HIGH-BEAMS WOULD GO ON, BUT THEY WOULD NOT GO ON WHEN THE LEVER WAS PUSHED AWAY FROM ME TO KEEP THE HIGH BEAMS ON WHILE FREEING MY HANDS. I THEREFORE HAD TO DRIVE FOR APPROXIMATELY 20 MILES WHILE KEEPING THE HIGHBEAMS ACTIVATED WITH MY LEFT HAND. THIS POSED PROBLEMS WHEN I NEEDED TO TURN THE WHEEL. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP, JERRY'S FORD IN ANNANDALE, VIRGINIA. EVEN THOUGH I KEPT THE CAR AT THE DEALERSHIP FOR SEVERAL DAYS, THEY WERE UNABLE TO DIAGNOSE THE PROBLEM BECAUSE THE HEADLIGHTS WERE PROPERLY FUNCTIONING. THE PROBLEM RECURRED WHILE I WAS DRIVING SOUTH ON I-95, HEADED TO NEW YORK, ON OCTOBER 6. AT THAT TIME I LOST THE HEADLIGHTS AND THEY REMAINED OUT FOR WELL OVER ONE HOUR, REQUIRING ME TO KEEP THE HIGH BEAMS ACTIVATED WITH MY LEFT HAND WHILE DRIVING THE CAR. I AM NOW EXPERIENCING THE PROBLEM ON NEARLY A DAILY BASIS. I MAKE SHORT TRIPS TO THE GROCERY STORE, LESS THAN A MILE FROM MY HOUSE, AT NIGHT, AND INVARIABLY LOSE THE HEADLIGHTS WHILE DRIVING HOME. ONE TIME I WAS ABLE TO RESTORE THE HEADLIGHTS BY TURNING THE DIAL ON THE DASH TO THE MANUAL POSITION (FAR RIGHT). AT OTHER TIMES, THIS DOES NOT WORK. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO CHANGE LANES, THE STEERING WHEEL SEIZED THEN RELEASED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

EXTERIOR HEADLIGHTS GO ON AND OFF INTERMITTENTLY. HAVE TO HOLD HIGH BEAM IN PLACE IN ORDER TO HAVE LIGHTS.WILL AUTOMATICALLY TURN OFF AND ON BY ITSELF. HAS BEEN DOING THIS FOR ABOUT A WK AND IS GETTING WORSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A CONSTANT MOVEMENT IN THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PERTAINING TO THE LOWER AND UPPER INTERMEDIATE STEERING SHAFT FOR THE GRAND MARQUIS MODEL YEARS 2005-2011 BUT NOT THE 2004 MODEL YEAR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

WHILE DRIVING PA TURNPIKE HEADLIGHTS CUT OFF WITH NO WARNING OR ANY"FLICKERING",REPLACE,BULBS & FUSES. DIDN'T HELP.. THE HEADLIGHTS WOULD NOT WORK ON AUTO OR MANUAL. THE ONLY WAY WE WERE ABLE TO SAFELY GET OFF HIGHWAY WAS HOLDING BRIGHT LITE SWITCH FORWARD. THIS ISSUE HAS MADE RECALLS OF "CERTAIN MODELS AND CERTAIN,BUT NOT MINE??? WHY AREN'T MARQUIS AND CROWN VIC ,THAT ARE"OUTSIDE" THE RECALL CAR LIST,THAT HAVE THE SAME PROBLEM INCLUDED???IS IT BECAUSE NOT ENOUGH PEOPLE INJURED OR DIED?? SO I'M STUCK WITH A CAR I CAN ONLY DRIVE DURING THE DAY !!! WTH? I LIVE ON DISABILITY AND WAS TOLD IT WAS A THOUSAND DOLLAR REPAIR... WHY WOULDN'T MERCURY CONSIDER CARS "OUTSIDE" THE RECALL YEARS BE TREATED LIKE THEY WERE PART OF THE RECALL,SINCE ALL THE SYMPTOMS ARE THE SAME?? THE DEALER MADE ME FEEL LIKE I WAS TRYING TO RIP HIM OFF OR SCAM HIM. THE HEADLIGHTS CUT OFF AND BACK ON AT THEIR DISCRETION.. I DON'T FELL SAFE DRIVING MY, FAIRLY LOW MILEAGE CAR(WELL MAINTAINED).DON'T BELIEVE I'LL BE DRIVING FORD PRODUCTS AFTER THIS. IF FORD WOULD AT LEAST HELP THOSE OF US OUT HERE,BY MAKING THE LCM SOLD TO US AT A FREE/AT COST ,PRICING !I FEEL THAT WOULD BE FAIR. I'M SURE MANY CARS NOT HAVING THIS PROBLEM DON'T NEED "RECALLED". I WOULD HAVE THOUGHT FORD WOULD BE HONEST ENOUGH TO STAND BY THEIR PRODUCTS,AND ADDRESS THIS SAFETY ISSUE?! MAIL ME ONE AND I'LL PUT IT IN...THANK YOU *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOWER STEERING SHAFT ASSEMBLY WAS REPLACED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) THAT PERTAINED TO THE MERCURY GRAND MARQUIS MODEL YEARS 2005-2011. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE COMPLETING A TURN, THE VEHICLE EXHIBITED AN ABNORMAL GRINDING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PIN BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS TURN OFF AT NIGHT, AS WELL. UPDATED 12/6/2013 *JS