2008 MERCURY GRAND MARQUIS Complaints

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. WHILE DRIVING 20 MPH ON A RESIDENTIAL ROAD, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE STEERING WHEEL. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL DETACHED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

MY WIFE WAS DRIVING AND TURNING LEFT AT A SLOW SPEED WHEN SHE HEARD A LOUD POPPING SOUND. IT LOOKS LIKE A CHUNK OF ONE OF THE STEERING COLUMN BEARINGS FELL OUT OF THE STEERING COLUMN.

THE CAR WILL SUDDENLY AND WITHOUT WARNING ACCELERATE TO 5000 RPM'S. HAD THROTTLE BODY AND MAS REPLACED WHICH SEEMED TO HELP. HOWEVER, IT STILL HAPPENS ONCE IN A WHILE (ONCE EVERY 3 WEEKS AVERAGE). USUALLY HAPPENS AFTER SHIFTING FROM PARK TO DRIVE AND DRIVING FORWARD AT LOW SPEEDS (AROUND 5-10 MPH). HASN'T HAPPENED AT HIGHER SPEEDS. WAS TOLD BY ONE MECHANIC THAT THE COMPUTER IS DEFECTIVE???.

TAKATA RECALL THE PASSENGER SIDE OF CAR, WHEN A PASSENGER IS SETTING IN THE CAR SEAT AND THE CAR IS MOVING, I HAVE TAKEN NOTE THAT THE AIRBAG LIGHT ON DASH PANEL WILL GO OFF AND OWN. I HAVE NOT SEEN THE LIGHT GO OFF AND OWN.

THE GEAR SHIFT ID ON THE DASH BOARD HAS QUIT WORKING, AND WE CAN ONLY IDENTIFY THE GEAR THAT WE HAVE ENGAGED BY FEEL. ALSO, WE HAVE A RECURRING PROBLEM WITH THE LEFT REAR TURN SIGNAL FLASH GOING BAD. WHEN THIS HAPPENS, THE TURN SIGNAL FLASHES AT A SUPER FAST RATE. BOTH OF THESE PROBLEMS ARE SAFETY ISSUES. THE GEAR SHIFT PROBLEM HAPPENED WHILE THE CAR WAS STATIONARY, THE TURN SIGNAL PROBLEM HAPPENED WHILE MAKING A LEFT TURN.

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH AND ENTERING A DRIVE-THRU LANE AT A BANK, THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO PARK; HOWEVER, THE GEAR FAILED TO SHIFT. THE CONTACT ENGAGED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE GEAR SHIFTER FAILURE WAS ALSO EXPERIENCED IN APPROXIMATELY 2016. THE VEHICLE WAS TOWED TO MALLOY FORD (1911 VALLEY AVENUE, WINCHESTER, VA 22601, (540)-667-4434) AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER CABLE FAILED. THE GEAR SHIFTER CABLE WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 128,000. **TR CONSUMER STATED THE SHIFT CABLE FAILURE PREVENTS THE DRIVER FROM SHUTTING OFF THE CAR AND KEEPS IT IN GEAR AND MOVING OF THE CAR UNLESS THE BRAKE IS DEPRESSED! TRANSMISSION SHIFT CABLE WAS REPLACED 2 TIMES. UPDATED 11/8/18*JB

I HAVE A 2008 MECURY GRAND MARQUIS ,I WAS IN A WRECK IN DECEMBER 10,2017 FRONTAL IMPACT MY AIR BAGS DID NOT GO OFF OR WORK DURING MY WRECK ALSO MY SEAT BELTS DID NOT WORK AS WELL. I GOT HURT IN THE WRECK BECAUSE NON OF MY SAFETY EQUIPMENT WORK. I BOUGHT THE CAR USED FROM FORD DEALERSHIP AIRBAGS WE'RE REPLACED WHEN PREVIOUS OWNER HAD THE CAR HE TAP A POLE IN A PARKING LOT. I COMPLAINT WITH FORD AND DEALERSHIP I DON'T KNOW WHAT AIRBAG IS IN MY CAR . I THINK IT'S A TAKATA AIR BAG THAT IS IN MY CAR DEALERSHIP SOLD ME A UNSAFE CAR AND KNEW ABOUT IT. FORD MOTOR COMPANY KNOWS ABOUT MY MATTER AND HAS DONE NOTHING ABOUT IT. ALSO SHOP WHO WORKED ON CAR WHEN PREVIOUS OWNER HAD THE CAR. CUSS ME OUT FOR ASKING WHAT BEEN DONE ON THE CAR . I ASK FORD I WANT MY CAR FIXED AND REPAIRED FOR IT TO BE SAFE SO I AM STILL WAITING ON THEM. I ALSO WANT TRAMWAY AUTO BODY SHOP IN SANFORD NC TO BE UNDER INVESTIGATION FOR UNSAFE CAR REPAIR. ALSO WANT FORD TO RECALL THE CAR AS UNSAFE OR TAKATA AIR BAGS COULD BEEN REPLACED AND INSTALL ON YOUR CAR UNSAFE CLAIM REPAIRS COULD BE DONE BY UNFIT SHOP WITH OUT OWNERS NOTICE. GEICO INSURANCE HAS BEEN TOLD ABOUT AIRBAG NON DEPLOYMENT FAULTY EQUIPMENT AND DIDN'T DO ANYTHING.

HEATING UNIT DOES NOT RESPOND WHEN HEAT OPTION . FLOOR , MIX ,DEFROST OPTIONS ARE SELECTED AND TEMPERATURE CONTROL IS AT MAXIMUM HOT

THE DIGITAL SPEEDOMETER AND FUEL READINGS KEEP FLASHING ON AND OFF SOMETIMES STAYING OFF FOR SHORT PERIODS OF TIME WHILE ENGINE IS RUNNING. IS THIS SOMETHING UNDER WARRANTY.

VEHICLE SERVICED AT FRAMINGHAM FORD 12/19/13 INV 331045 3/17/14 INV 333649 REGARDING FORD SAFETY RECALL 13S08/NHTSA RECALL 13V385 STEERING COLUMN SHAFT. IN MAY 2016 I EXPERIENCED OCCASIONAL BUT UNUSUAL STEERING STIFFNESS WHEN MAKING A RIGHT TURN. CONTACTED FRAMINGHAM FORD AND FMC TO EXPRESS MY CONCERN FOR STEERING SAFETY AS RELATED TO THE SAFETY RECALL REPAIRS. FRAMINGHAM FORD RESPONDED THE RECALL & REPAIR WARRANTYY HAD EXPIRED AND INSTRUCTED ME TO CONTACT FMC FOR AUTHORIZATION TO INSPECT/REPAIR THE STEERING ASSEMBLY. CAS 104 76461 D4Y3V8 DOCUMENTS MY 2 PHONE CONTACTS DATED 9/ 2 & 11/ 23,16 WITH FMC CUSTOMER RELATIONSHIP CENTER TO EXPRESS MY STEERING SAFETY CONCERNS REGARDING THE RECALL 13S08 REPAIRS. EACH TIME THE CUSTOMER SERVICE REPRESENTATIVE STATED 1) REPAIR WARRANTY FOR RECALL 13S08 HAD EXPIRED 2))FORD MOTOR CO UNABLE TO OFFER ANY ASSISTANCE FOR CURRENT STEERING INSPECTION/REPAIRS 3) THERE ARE NO ACTIVE RECALLS ON MY VEHICLE 4) I SHOULD SAVE "OUT OF POCKET REPAIR EXPENSES" IN THE EVENT THAT NEW RECALL IS ISSUED NOV 22, 2016 VEHICLE WAS STOPPED AT THE INTERSECTION OF CEMETERY ST & POND ST NATICK, MA 01760. I TURN RIGHT ONTO POND ST TRAVEL 25 YARDS @20MPH WHEN I LOST COMPLETE STEERING CONTROL THE STEERING WHEEL SPUN FREELY IN BOTH DIRECTIONS WITH NO RESPONSE TO CHANGE VEHICLE DIRECTION. I APPLIED BRAKES TO STOP VEHICLE, PLACED IT INTO PARK, TURNED ON THE HAZARD LIGHTS, AND CALLED NATICK POLICE DEPARTMENT NPG LOG DOCUMENT 16-2154 MARBADY GULF SERVICE CALLED BY NPD TO TOW THE DISABLED VEHICLE LOSS OF STEERING WAS DUE TO UPPER STEERING SHAFT COMPLETELY SEPARATING FROM THE STEERING WHEEL. I REPORTED THE INCIDENT TO FORD MOTOR CO (SEE ABOVE NOV23,16). WHO CONTINUES NOT TO ACCEPT MY SAFETY CONCERN OR TAKE RESPONSIBILITY FOR THE STEERING SAFETY DEFECT.