2004 MERCURY GRAND MARQUIS Complaints

EXCESSIVELY QUICK CORROSION OF STEERING COLUMN UNIVERSAL JOINTS , MAKING HARD STEERING ( ALSO A SUBJECT OF RECALL 2006 GRAND MARQUIS RECALLS ).

AFTER RECEIVING RECALL REMINDER FROM FORD ABOUT SAFETY RECALL FOR HEADLIGHTS INOPERATIVE I MADE APPOINTMENT WITH DEALER PROVIDING VIN# TO DEALER TO GET LCM ORDERED TO REPLACE IT AND IT WAS MORE THAN $500, AND VIN SPECIFIC. ARRIVED AT APPOINTMENT AND SERVICE MANAGER NOTED FORD WOULD NOT REIMBURSE THEM TO REPLACE LCM, COULD DO A REWIRE CAR PER THEIR COMPUTER INSTRUCTIONS AND SOMETHING ABOUT DIAGNOSTIC FEES, AND I NEEDED TO CONTACT FORD CUSTOMER SUPPORT TO GET A NUMBER AUTHORIZING THE DEALER TO REPLACE THE LCM AS NOTED AS REMEDY IN NHTSA 15V861000. CALLED CUSTOMER SUPPORT AND HEARD AUTOMATED MESSAGE THRU AUTOMATED CALL SYSTEM RELATED TO THEIR #15S39 THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE, THIS DIDN'T SEEM CONTACTED CUSTOMER SUPPORT ONLINE NOTING ISSUE AND THEY DID NOT PROVIDE # NEEDED FOR THAT DEALER AND SUGGESTED GOING TO ANOTHER DEALER.

2004 GRAND MARQUIS, POWER STEERING WENT OUT ABOUT 2 YEARS AGO, AROUND 2016-2017, GOT IT REPAIRED AT MY EXPENSE. WAS FINE UNTIL ABOUT 4-5 MONTHS AGO, STARTED CLICKING/KNOCKING NOISE WHEN I TURNED STEERING WHEEL. THIS HAPPENS WHEN STATIONARY AND WHEN CAR IS MOVING AT ANY SPEED WITH TURNS. ALSO STEERING WHEEL DOES NOT RETURN TO CENTER AFTER TURNING UNLESS I MOVE IT. IT IS ALSO TIGHT TURNING AT TIMES, FEELS LIKE IT IS ALMOST LOCKING UP SOMETIMES. AFRAID IT WILL LOCK UP AND CAUSE AN ACCIDENT. NOT SURE WHAT THE PROBLEM IS BUT SINCE 2005 AND LATER MODELS HAVE BEEN RECALLED FOR THIS ISSUE THINK 2004 GRAND MARQUIS NEED RECALL FOR THIS ISSUE ALSO. THERE ARE NUMEROUS REPORTS OF THIS ISSUE AND SEVERAL ACCIDENTS HAVE HAPPENED BECAUSE OF THIS PROBLEM. THIS HAPPENS EITHER STATIONARY OR AT ANY SPEED ON ANY SURFACE. MILEAGE IS JUST OVER 100,000 ACTUAL MILES ON MY CAR.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS IN MOTION IN A PARKING AREA, THE DRIVER'S, FRONT PASSENGER, AND STEERING WHEEL AIR BAGS DEPLOYED WITH FORCE. THE DEPLOYMENT OCCURRED WITHOUT WARNING OR AN IMPACT AND A GRAYISH BLUE SUBSTANCE ENTERED INTO THE VEHICLE. THE FAILURE IMPACTED THE CONTACT'S VISIBILITY. THE DRIVER WAS SHAKEN, BUT WAS NOT INJURED. THE INSURANCE COMPANY WANTED TO CONDUCT A COLLISION REPORT AND HAD NOT YET INVESTIGATED THE CAUSE OF THE AIR BAG DEPLOYMENT. BILL KNIGHT FORD (9607 S MEMORIAL DR, TULSA, OK 74133, (918) 526-2400) WAS NOTIFIED OF THE FAILURE, BUT HAD NOT YET SCHEDULED AN APPOINTMENT TO DIAGNOSE THE AIR BAG DEPLOYMENT. THE MANUFACTURER WAS CONTACTED AND HAD NOT ISSUED ANY AIR BAG RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

HEADLIGHTS GO OUT WHEN DRIVING. I CAN PULL BACK TO DO THE PASSING LIGHTS AND THEN COME ON WHILE I AM HOLDING IT. I CAN KICK THE LIGHTING CONTROL MODULE ABOVE THE GAS PEDAL AND SOMETIMES IT WILL COME ON WHILE I AM DRIVING. OTHER TIMES I HAVE TO PULLOVER PUT THE CAR IN PARK AND KICK TILL IT COMES BACK ON. THIS WILL HAPPEN SEVERAL TIMES

WHEN I TURN THE CAR LET RIGHT WHILE TRAVELING AT ANY SPEED THE STEERING DOES NOT RETURN TO THE CENTER POSTITION. THE STEERING SEEMS TO GET HUNG UP ON VARIOUS POINTS LEFT OR RIGHT SLOW OR FAST. THE STEERING KNUCKLE LOOKS RUSTED.

LCM (LIGHTING CONTROL MODULE) RECALL FROM 2015. I BOUGHT THE CAR IN MARCH OF 2016 AND THE DEALER FAILED TO TAKE ADVANTAGE OF THE RECALL BEFORE I PURCHASED THE CAR.

HEADLIGHTS STOP WORKING AT NIGHT AND WILL NOT COME BACK ON .ONLY HEADLIGHTS .ALL OTHER LIGHTS WORK FINE.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FROM A RECALL NOTICE FROM FORD REGARDING A SAFETY ISSUE WITH THE LIGHTING CONTROL MODULE. *AS *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 35 MPH, THE INTERMEDIATE SHAFT LINK OF THE STEERING WHEEL BECAME UNDONE. THE CONTACT STATED THAT THE FAILURE CAUSED THE STEERING WHEEL TO SPIN UNCONTROLLABLY. THE CONTACT WAS ABLE TO STOP THE VEHICLE. MURRAY FORD OF STARKE, INC. IN STARKE, FLORIDA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000. *TT REPLACEMENT PART PURCHASED FROM DEALER UPDATED 9/26/18*JB