2002 MERCURY GRAND MARQUIS Complaints

2002 MERCURY GRAND MARQUIS LUNGES FORWARD (INCREASE RPM @1000, AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN I LET OFF THE ACCELERATOR, I.E. APPROACHING A STOP LIGHT. ONCE I RELEASE THE BRAKE AND ACCELERATE AGAIN, ALL GOES BACK TO NORMAL. THERE IS NO "CHECK ENGINE" LIGHT, AND NO OTHER NOTABLE PROBLEMS. IT IS INTERMITTENT AND ANNOYING. *TR

I HAVE A 2002 MERCURY GRAND MARQUIS. WHILE STOPPED AT A LIGHT THE VEHICLE HAS ALL OF A SUDDEN ACCELERATED AT HIGH SPEED UNCONTROLLABLY. MY HUSBAND HAD BOTH FEET ON THE BRAKES AND SHIFTED THE CAR INTO NEUTRAL AS THE REAR TIRES SPUN WILDLY WITH BLACK SMOKE ROLLING OFF OF THEM. THIS WAS TERRIFYING. WE TOOK THE CAR TO THE DEALERSHIP AFTER CONTACTING FORD AND THEY COULDN'T FIND ANYTHING WRONG SO THEY DISENGAGED THE CRUISE CONTROL THINKING THAT MAY BE THE PROBLEM. THE CAR CONTINUES TO DO THIS AND YOU NEVER KNOW WHEN IT WILL HAPPEN. IT CAN BE ONE MONTH OR FOUR MONTHS LATER THAT THIS HAPPENS. WE CAN'T AFFORD TO GET RID OF THE CAR BUT WE ARE AFRAID OF IT. THERE SHOULD BE SOME KIND OF RECOURSE OR ALLOWANCE FOR US TO GET RID OF THIS VEHICLE. PLEASE HELP US! *TR

AIR BAGS ARE RENDERED INOPERATIVE BY FAILURE OF A SENSOR IN THE DRIVER'S SIDE SEAT BELT PRETENSIONER. FLASHES CODE 3-4. PART IN QUESTION IS OEM NUMBER 2W7Z54611B09AAA. FORD ADVISES THAT PART IS DISCONTINUED, NO REPLACEMENT PARTS AVAILABLE. NO OTHER EXPLANATION. THIS LEAVES TWO CHOICES: DRIVE WITHOUT AIRBAG PROTECTION OR REPLACE VEHICLE. THIS CAR HAS LESS THAN 16,000 MILES ON IT AND NEED NOT BE REPLACED. HOW CAN A SAFETY CRITICAL ITEM BE DISCONTINUED IN LESS THAN 6 YEARS. THIS PART IS REQUIRED TO BE REPLACED IN THE EVENT OF AN AIRBAG DEPLOYMENT AND, AS IN MY CASE, WHEN THE SENSOR FAILED. *TR

2002 MERCURY GRAND MARQUIS WITH DEFECTIVE RUBBER BOOTS ON BALL JOINTS. CONSUMER STATES THAT THE DEALER TOLD HIM THE RUBBER BOOTS ON THE BALL JOINTS AND STABILIZER LINKS WERE DETERIORATED. MECHANIC STATED THIS WAS DUE TO WEATHER, AND LACK OF VEHICLE USE. *KB

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 12 MPH, THE BALL JOINTS ON THE PASSENGER SIDE OF THE VEHICLE FAILED. THE VEHICLE DROPPED TO THE GROUND AND MADE A HUGE NOISE. THE FRONT PASSENGER SIDE TIRE BLEW OUT AS A RESULT OF THE FAILED SUSPENSION. THE VEHICLE WAS TOWED TO AN AUTO GARAGE AND WAS INFORMED THAT THE BALL JOINTS FAILED. THE DEALER STATED THAT THE BALL JOINTS COULD NOT BE SERVICED. PRIOR TO THE FAILURE, THE DEALER REPAIRED THE EMISSIONS CONTROL SYSTEM, WHICH THE CONTACT BELIEVED TO BE THE ROOT OF THE ISSUES WITH HIS VEHICLE. HE ALSO BELIEVED THAT THE DEALER FAILED TO PROPERLY REPAIR THE VEHICLE. THE CURRENT MILEAGE WAS APPROXIMATELY 57,000 AND FAILURE MILEAGE WAS APPROXIMATELY 50,000.

I HAVE A MERCURY GRAND MARQUIS YEAR 2002. THE HOOD WILL NOT CLOSE. I HAD A 1998 THE HOOD DID THE SAME THING AND THE HOOD FLEW UP ON OUR WAY BACK FROM WYOMING AND ALMOST CAUSED US TO WRECK. IT TWISTED THE HOOD KNOCKED OUT THE INTERIOR LIGHTS, BENT THE TOP OF MY CAR. THANK GOD IT DIDN'T BREAK THE WINDSHIELD. WE HAD THIS FIXED AND IT HAPPENED AGAIN 1 YEAR LATER CRACKING THE WINDSHIELD. I CAN'T BELIEVE I AM THE ONLY GRAND MARQUIS OWNER THIS HAS HAPPENED TO AND WITH 2 DIFFERENT CARS. *TR

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE REAR PASSENGER WINDOW WAS INOPERATIVE. SHE HAS AN ELECTRONIC POWER DEVICE THAT CONTROLS THE WINDOW, BUT IT WILL NOT ROLL UP. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY DID NOT KNOW THE CAUSE OF THE FAILURE AND COULD NOT MAKE A REPAIR. THE FAILURE MILEAGE WAS 35,000. UPDATED 05/21/08 *BF UPDATED 05/21/08 *JB

BACKED OUT OF DRIVEWAY AT A FRIENDS HOUSE AND WENT ABOUT 4 HOUSES, WHEN THE RIGHT FRONT OF THE CAR DROPPED TO THE PAVEMENT AND DUG INTO THE ASPHALT. THE CAR WAS STOPPED IMMEDIATELY AS IT WAS ONLY TRAVELING AT 10 MPH. UPON INSPECTING THE DAMAGE IT WAS DISCOVERED THAT THE LOWER BALL JOINT ON THE PASSENGER SIDE HAD BROKEN OFF. THE TIRE WAS CUT DOWN ON THE INSIDE SIDEWALL AND WAS PUSHED BACK INTO THE FENDER FORCING THE FENDER BACK INTO THE DOOR. THE RIM AND SWAY BAR LINK WERE ALSO DAMAGED. WE TRAVEL TO THE VETERANS HOSPITAL IN IOWA CITY, IOWA QUITE FREQUENTLY, TWO APPOINTMENTS THIS WEEK, AND HAD WE BEEN ON THE HIGHWAY WHEN THIS HAPPENED, I FEAR WE WOULD BE STATISTICS. *TR

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF. THE CHECK ENGINE, BATTERY, AND TRACK WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE HAD TO WAIT AN HOUR TO RESTART THE VEHICLE. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

DT*: THE CONTACT STATED THE SCISSOR TYPE JACK WITH A SCREW DRIVE WAS STRIPPED ON THE FIRST 3-4 INCHES OF THE SCREW. THE JACK HAD ONLY BEEN USED 2 TIMES. THE SERVICE DEALER AND THE MANUFACTURE WERE NOTIFIED. THE SERVICE DEALER OFFERED TO SELL A REPLACEMENT JACK TO THE CONTACT.