2004 MERCURY GRAND MARQUIS Complaints

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CAROLINA FORD, 103 CHURCH ST, HONEA PATH, SC 29654, (888) 420-5939) AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 208,000.

THE AIR CONDITION ON AND SPONTANEOUSLY HEAT COMES ON. THE DASHBOARD GETS EXTREMELY HOT AND CAN NOT STOP THE HEAT. UNABLE TO TURN OFF A/C OR ADJUSTING TEMPERATURE WILL OVER IDEA THE PROBLEM. WE FEAR THIS COULD BECOME A FIRE HAZARD SO WE'VE PARKED THE CAR WAITING TO HEAR FROM FORD MOTORS. THIS OCCURRED WHILE DRIVING

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING COLUMN SEIZED AND MADE A CLICKING SOUND WHILE DRIVING 30 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO CALL THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SARASOTA FORD (707 S WASHINGTON BLVD, SARASOTA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHTS WENT OUT ON MY CAR WHILE DRIVING HOME IN A SNOW STORM. WHEN I TOOK MY VECHILE TO PEPBOYS TO FIND OUT WHATS WRONG. THEY SAID IT WAS THE LIGHTING CONTROL MODULE THAT CAN ONLY BE REPAIRED AT FORD DEALERSHIP. THEY ALSO STATED IT WAS A RECALL ON THIS. WHEN I TOOK IT TO FORD THEY SAID THEIR WAS NO RECALL ON THE MODULE. I AM UNABLE TO DRIVE MY VECHILE, I CANT GET TO WORK. WHICH I AM IN JEOPARDY OF LOSING MY JOB. IF THIS IS ON RECALL WHY WONT FORD FIX MY CAR. IT PUT ME AND MY CHILDREN IN HARMS WAY OF ALMOST CRASHING TRYING TO MAKE IT HOME.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO DAMAGE DONE TO CAR WHILE HAVING VEHICLE REPAIRED. *LD THE CONSUMER STATED DAYS AFTER THE RECALL WAS COMPLETED THE STEERING FROZE. THE CONSUMER WAS INFORMED THAT THE WIRES USED TO COMPLETE THE RECALL WERE TOO LONG AND WRAPPED AROUND THE STEERING COLUMN BREAKING THE HARNESS AND THE LCM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

I AM HAVING A DIFFICULT TIME MOVING MY STEERING WHEEL ON MY 2004 MERCURY GRAND MARQUIS. IT STARTED WITH SOME NOISY OPERATION OF THE STEERING WHEEL. ONCE I CAN GET THE STEERING WHEEL TO MOVE THE CAR DOESN'T WANT TO TURN. I AM A AFRAID TO DRIVE IT ON THE ROAD.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE LIGHTING CONTROL MODULE CONCERNING NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE DEALER (AUTONATION FORD JACKSONVILLE, 10720 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 242-6499) WAS CONTACTED, BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION, WHICH CAUSED THE CONTACT TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2004 GRAND MARQUIS. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR VEHICLE REPAIRS RELATED TO A SAFETY RECALL. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE REIMBURSEMENT HAD BEEN PROCESSED, BUT THE CONSUMER DID NOT RECEIVED THE PAYMENT. *JS

I WAS DRIVING AT A SPEED OF 45MPH ON A COUNTY ROAD IN RUSH HOUR TRAFFIC WHEN MY CAR'S ENGINE LIGHT CAME ON SIMULTANEOUSLY AS POWER OF VEHICLE SLOWED WHILE MAKING A RATTLE TYPE NOISE AND CAB SMELLED STRONGLY OF GAS. I ROLLED WINDOWS DOWN PULLED OVER WITHIN A BLOCK TO A NAPA STORE. THE EMPLOYEE TOLD ME THEY DO NOT RUN DIAGNOSTICS AND I WOULD HAVE TO TAKE IT SOMEWHERE. I DROVE SLOWLY TO A 2ND AUTO PARTS STORE 1 MILE AWAY TO RUN DIAGNOSTICS. ONCE DONE, DIAGNOSTICS IDENTIFIED A MISS-FIRE ON SPARK PLUG #2. HAD VEHICLE TOWED TO HOME AND TOOK 'HELI-COIL' OFF AND SPARK PLUG CAME OUT WITH IT DAMAGED. THE HELI COIL WAS ALSO DAMAGED. THE THREADS OF SPARK PLUG WAS FLATTENED THREE THREADS FROM BOTTOM. CONTACTED AUTO PARTS STORE AGAIN WHERE THE TECHNICIAN TOLD ME THAT FORD HAS BEEN HAVING PROBLEMS WITH THERE TRITON SPARK PLUGS BLOWING OUT ON THE 5.4L ENGINES THAT THEY ONLY SCREW IN 3 THREADS INTO THE HEAD OF THE ENGINE AND THERE WERE PENDING LAWSUITS. THE NEXT DAY I CALLED FORD DEALERSHIP AND SPOKE WITH THE ACTING SERVICE MANAGER. "HE TOLD ME THERE WAS NOTHING HE COULD DO ABOUT IT AND I SHOULD CALL CUSTOMER CARE OF FORD: 800-392-3673. I DID AND REP. TOLD ME THERE WAS NO RECALL AND MY VEHICLE AND IT WAS OUT OF WARRANTY AT 101,100.MI. THERE WAS NOTHING THEY COULD DO. IN THE EVENT THERE WERE TO BE A RE-CALL TO SAVE MY RECEIPTS AND FORD WOULD REIMBURSE ME. I READ ABOUT THE PROBLEMS THAT MULTIPLE CUSTOMERS WERE OR HAD HAD REGARDING THE SAME PROBLEM WITH A FEW VEHICLES LEAKING GAS WITH THE PROBLEM. THIS IS ALL HAPPENING WHEN THE CARS, TRUCKS AND SUVS EXCEEDS 100,000MILES. I FEEL THIS IS NOT ONLY POOR MANUFACTURING OF AN INFERIOR ALUMINUM CASING AND SPARK PLUG AND ALSO NOT ENOUGH THREADS TO HOLD THE SPARK PLUG IN SAFELY. TO HAVE IT JUMP OUT ALLOWS GAS TO ALSO BE EXPELLED ONTO THE CARS REMAINING PARTS AND VAPORS COULD IGNITE CAUSING THE CAR TO POTENTIALLY CATCH FIRE.