2002 MERCURY GRAND MARQUIS Complaints

DT*: THE CONTACT STATED WHILE HAVING AN OIL CHANGE AT THE DEALERSHIP, THE MECHANIC NOTICED THE PITMAN ARM WAS LOOSE AND NEEDED TO BE REPLACED. THERE WERE NO REPAIRS MADE.

DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED. NEITHER OF THESE EFFORTS REPAIRED THE PROBLEM. *AK

DT: THE CONTACT STATED THE HEADLIGHTS INTERMITTENTLY STOPPED WORKING WHILE DRIVING AT NIGHT. THIS HAPPENED WITHOUT ANY PRIOR WARNING. WHEN THIS OCCURRED HE COULD HOLD THE HIGH/LOW BEAM DIMMER SWITCH UPRIGHT, AND THE HIGH BEAM LIGHTS WILL STAY ON. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER. *AK UPDATED 12/27/05. *JB

WITHOUT ANY FOREWARNING, VEHICLE STALLED ON MAJOR HIGHWAY. UNABLE TO START. A PASSING MOTORIST SAID HE HAD SAME PROBLEM AND RESTARTED BY PUSHING RESET BUTTON IN TRUNK. WE DID AND VEHICLE STARTED. COULD HAVE BEEN DISASTROUS IF HAPPENED ON INTERSTATE WITH 18 WHEELER BEHIND. TOOK VEHICLE TO DEALER. MECHANIC SAID INERTIA SWITCH DEFECTIVE AND CHANGED. SAID THE RESET BUTTON IS SAFETY FACTOR TO AVOID FIRE IN CASE OF COLLISION. BUT THERE WAS NO COLLISION--NOT EVEN BUMP IN ROAD. BELIEVE THERE SHOULD BE WARNING SYSTEM WHEN RESET BECOMES DEFECTIVE. *NM

DT: THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THERE WAS PULSATION IN THE BRAKES. THE CONTACT STATED THREE TIMES HAD THE FRONT ROTORS TURNED, AND THE FRONT PADS REPLACED. AFTER ABOUT 1,500 MILES THE PROBLEM RECURRED. THE DEALER REPLACED THE FRONT ROTORS, BUT AFTER 2,000 MILES, THE VEHICLE EXPERIENCED THE SAME PROBLEMS AS BEFORE. THE REPAIRS WERE MADE AT THE CONTACT'S EXPENSE. THE DEALERSHIP COULD NOT FIND WHAT WAS CAUSING THE BRAKE PROBLEM. THE MANUFACTURER DID NOT PROVIDE THE CONTACT WITH ANY SATISFACTION, AND TO CONTACT THE DEALERSHIP TO SEE WHAT THEY WOULD DO.*AK

WHILE DRIVING SOUTH ALONG I-95 AT ABOUT 65 MPH, I FELT A SUDDEN SHUDDERING, I SLOWED DOWN TO DETERMINE IF IT WAS ROUGH PAVEMENT AND THE REAR RIGHT SIDE TIRE BLEW OUT. THESE TIRES ARE NEWLY MOUNTED, WITHIN THE PAST FIVE MONTHS BY MY FORD DEALER. I PULLED OFF THE ROAD AND HAD AAA REMOVE THE TIRE. UPON INSPECTION, THERE WERE NO PUNCTURES TO THE TREAD ONLY A BLOWN OUT SIDEWALL. *JB

SLIGHT WHITE SMOKE APPEARING THROUGH VENTS IN AUTO. THEN WHEN WE PARKED IT EXTREME SMOKE CAME INTO VENTS FILLING PASSANGER COMPARTMENT. ALSO EXTREME WHITE SMOKE MIXED WITH BLACK CAME THROUGH VENTS BETWEEN HOOD AND WINDSHIELD. I OPENED HOOD AND IT WAS APPARENTLY BETWEEN FIREWALL & DASH. HAD TERRIBLE SMELL LIKE ROTTED TUNA. WIFE STILL HAVING BREATING PROBLEMS FROM INHALATION. HAD CAR TOWED TO DEALERSHIP.*AK

THE GEARS TENDED TO POP, MAKING THE VEHICLE JUMP FORWARD, AS WELL THE ENGINE LEAKING OIL, AND INCREASING THE CHANCE OF THE VEHICLE TO OVERHEAT. TAKEN TO DEALER FOR REPAIRS 4 TIMES, BUT THE PROBLEM RECURRED. CONSUMER WAS INFORMED THAT A NEW ENGINE WAS NEEDED, BUT IT WILL BE AT CONSUMER'S EXPENSE.*AK

WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGEROUS SITUATION DUE TO LACK OF VISIBILITY. I HAVE BEEN TRYING TO GET THE PROBLEM CORRECTED WITH MY DEALER, BILLION LINCOLN-MERCURY IN SIOUX FALLS, SD SINCE THE FIRST OCCURENCE IN MAY OF 2003. AT THAT TIME I BELIEVE THE WIPERS WERE REPLACED AND SINCE THEN IS HAS BEEN A STALLING SITUATION WITH FORD UNTIL MY WARRANTY RAN OUT. I HAVE LOGGED CALLS TO MERCURY'S CALL CENTER BEGINNING IN MAY OF 2004 ADVISING THEM OF THE PROBLEMS AND WORKING WITH THE DEALER. I FINALLY WAS SENT A PACKET OF FORMS TO FILL OUT AND SEND IN TO THE DISPUTE SETTLEMENT BOARD IN WAUKESHA, WI. BY THE TIME I RECEIVED THE FORMS. FILLED THEM OUT AND SENT IN, THEY WERE RECEIVED BY THE DISPUTE BOARD ON OCOTBER 14, 2004, MY WARRANTY EXPIRED SEPTEMBER 18, 2004 SO FORD SAID THE DISPUTE BOARD HAS NO JURISDICTION THUS THEY ADVISED ME, TOO BAD. I MIGHT ADD, THIS CAR SITS IN OUR GARAGE IN SIOUX FALLS FROM OCTOBER UNTIL APRIL OF THE NEXT YEAR AND HAS DONE SINCE IT WAS NEW IN THE FALL OF 2001 WHEN IT WAS PURCHASED. WE ARE IN TUCSON FOR THOSE MONTHS AND USE ANOTHER CAR. THIS ACCOUNTS FOR THE PROBLEM NOT SURFACING EARLIER THAN 2003.*AK

WHILE DRIVING VEHICLE OFF OF CARWASH CONVEYOR, THE ENGINE RACED TO FULL SPEED. I HAD TO US BOTH FEET ON THE BRAKE, AND SHIFT INTO NEUTRAL TO STOP THE CAR. WITH THE FRONT TIRES LOCKED, THE CAR STILL ACCELLERATED OVER TWO SPEED BUMPS BEFORE STOPPING.