2007 MERCURY GRAND MARQUIS Complaints

PAINT BEGAN PEELING ON THE REAR DECK LID. THEN WE NOTICED THE ROOF STARTED TOO. THEN THE HOOD. SINCE WRITING MY LETTER TO FORD MOTOR COMPANY, THE PROBLEM HAS GOTTEN WORSE. THIS VEHICLE ONLY HAD 52,000 MILES ON IT WHEN THIS STARTED AND THEY HAVE DENIED ANY RELIEF. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SURGED FORWARD UNTIL HEAVY PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN DIRECTLY TO AN AUTHORIZED DEALER AND THE TRANSMISSION LINKAGE WAS REPAIRED. APPROXIMATELY THREE YEARS LATER, THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER WAS LEAKING DURING A ROUTINE INSPECTION. THE INSPECTION WAS BEING PERFORMED BY AN AUTHORIZED DEALER. THE DEALER REPLACED THE MASTER CYLINDER. APPROXIMATELY TWO YEARS AFTER THE MASTER CYLINDER FAILURE, THE CONTACT EXPERIENCED A COMPLETE BRAKING LOSS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, HE APPLIED THE BRAKE PEDAL AND THE PEDAL DEPRESSED TO THE FLOOR. THE CONTACT WAS ABLE TO SUCCESSFULLY COAST TO A STOP. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND TOWED IT TO AN INDEPENDENT REPAIR SHOP. THE MASTER CYLINDER WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FROM A STOP. THE CONTACT THEN SHIFTED INTO REVERSE AND THE VEHICLE SURGED BACKWARD UNTIL CRASHING INTO A CONCRETE POST. THE VEHICLE WAS TOWED HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 26,093.

2007 MERCURY GRAND MARQUIS. CONSUMER STATES DEFECT WITH COMPUTER/POWER TRAIN CONTROL MODULE *TGW THE CONSUMER STATED WHEN HIS WIFE ATTEMPTED TO APPLY THE BRAKE ON TWO SEPARATE OCCASIONS, THE VEHICLE FAILED TO REDUCE ITS SPEED. CONSEQUENTLY, HIS WIFE WENT THROUGH THE RED LIGHT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE DEALER ASKED THE CONSUMER DID THE VEHICLE HAVE ADJUSTABLE PEDALS AND WHEN THE CONSUMER STATED IT DID, THE DEALER SUGGESTED THAT MAYBE HIS WIFE PUT HER FOOT ON BOTH PEDALS SIMULTANEOUSLY. THE CONSUMER ALSO STATED THERE WAS MESSAGE ON THE INSTRUMENT PANEL IN FRENCH. WHEN HE LOOKED AT THE OWNERS MANUAL, IT MEANT CHANGE OIL. THE CONSUMER BELIEVED THE MESSAGE IN FRENCH, INSTEAD OF ENGLISH EFFECTED THE COMPUTER SYSTEM.*JB THE CONSUMER STATED THE INCIDENT HAS SINCE HAPPENED FOR A THIRD TIME. WHEN THE CONSUMERS WIFE PULLED INTO A PARKING SPOT, SHE PUT THE GEAR IN PARK AND TURNED OFF THE IGNITION. HOWEVER, THE VEHICLE CONTINUED TO MOVE EVEN THOUGH THE VEHICLE WAS IN PARK AND WHEN SHE STEPPED ON THE BRAKE THE VEHICLE DID NOT STOP. SHE IMMEDIATELY ENGAGED THE EMERGENCY BRAKE AND THE VEHICLE STOPPED. SHE TRIED TO RESTART THE VEHICLE, BUT IT WOULD NOT START. THE CONSUMER STATED WHEN HE ARRIVED TO HIS WIFE'S DESTINATION, THE VEHICLE WOULD NOT START WHEN IT WAS IN PARK. HOWEVER, ALL OF THE LIGHTS AND THE DASHBOARD LIGHTS WORKED. WHEN THE KEY WAS IN THE ON POSITION, HE COULD FREELY MOVE THE GEAR SHIFT INDICATOR BETWEEN GEARS, BUT THERE WAS NO FEEL THAT THE GEAR INDICATOR WAS IN ANY GEAR. UPDATED 06/14/11

NORMAL DRIVING FAILURE STARTED WITH PAINT PEALING OFF AND CONTINUING NOTHING HAS BEEN AS YET TO CORRECT PROBLEM. *TR

REFERENCE NHTSA ACTION NUMBER PE 08060.ON 7 APRIL, 2011 I HAD FAILURE OF TWO TIRE VALVES AND DESTRUCTION OF ONE TIRE. BOTH VALVES LEAKING AIR AT POINT OF INSERTION, IE CRACKED STEMS.VISITED LOCAL FORD DEALER, CARBONE FORD-LINCOLN ON 11 APRIL 2011. WAS TOLD NO RECALL WOULD FIX FOR A PRICE. TOLD HIM OF NHTSA REPORT AND THAT IT WAS A MANUFACTURING DEFECT AND FORD SHOULD BE RESPONSIBLE AND WAS TOLD I WAS BEING UNFAIR. IN MY REQUEST. GOT NOWHERE WITH FORD , THEY DID NOT EVEN WANT TO INSPECT PROBLEM, JUST PAY OR LEAVE. ON 12 APRIL 2011, I CONTACTED FORD MOTORS BY PHONE AND SPOKE WITH DENISE. DENISE WAS SURPRISED TO HEAR OF SUCH A PROBLEM (???) TOLD ME THE SERVICE MANAGER SHOULD NOT HAVE BEEN RUDE TO ME AND INFORMED ME THERE WERE NO RECALLS ON MY VEHICLE. I TOLD HER THAT THE PROBLEM WAS PRESENT IN VEHICLES, MERCURY GRAND MARQUIS BUILT BETWEEN DECEMBER 2006 AND MARCH 2007 AND THAT MY CAR WAS BUILT IN MARCH 2007.SHE SAID IT DIDN'T APPLY TO MINE AND THAT I CAN RETURN TO THE FORD DEALER AND HAVE IT REPAIRED FOR A PRICE AND WOULD GET A 12 MONTH WARRANTY WITH THE PAID REPAIR.I REMEDIED THE SITUATION BY PURCHASING A NEW SET OF FOUR TIRES INSTEAD OF SPENDING $200 ON ONE TIRE I DON'T LIKE TO MATCH THE OE MICHELIN LX. I LIVE IN SNOW COUNTRY AND THE LX DO NOT GO IN SNOW AT ALL. *TR

FIRST THE PAINT STARTED PEALING ON DRIVER SIDE DOOR. I THOUGHT IT WAS TAPE BECAUSE THE WINDOW WAS BROKEN, AND I HAD TO PUT PLASTIC OVER THE WINDOW UNTIL GLASS DEALER COULD GET WINDOW. NOW THE HOOD IS PEELING TOO. THE COLOR IS SILVER METALLIC IT WAS PURCHASED BRAND NEW IN MASSACHUSETTS. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE HAS STARTED TO STRIP AND THE ROOF HAS RUSTED. THE VEHICLE WAS INSPECTED BY A DEALER AND ADVISED HIM THAT THE PAINT WAS DELAMINATING AND NEEDED TO BE REPAINTED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THEY WON'T ASSIST UNLESS THE ROOF HAS TOTALLY RUSTED THROUGH. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

2007 MERCURY GRAND MARQUIS. CONSUMER WRITES REGARDING DEFECTIVE SEAT BELT REMINDER CHIMES *TGW THE CONSUMER STATED HE NOTICED THE SEAT BELT CHIMES DID NOT WORK. THE CONSUMER RETURNED TO THE DEALER AND WAS INFORMED TO REACTIVATE THE SEAT BELT CHIMES, HE WOULD HAVE TO PAY TO DO SO, BECAUSE IT WAS NOT A WARRANTY ITEM. THE DEALERSHIP FINALLY AGREED NOT TO CHARGE THE CONSUMER. WHEN THE DEALER PROCEEDED TO ACTIVATE THE CHIME, THEY NOTICED THE SYSTEM WAS BROKEN AND THE PIECE WOULD COST $675.00. THE PART WAS NOT INCLUDED IN THE WARRANTY. THE DASH LIGHT INDICATOR FOR THE DRIVERS SIDE WORKED. HOWEVER, THE PASSENGER SIDE INDICATOR DID NOT. *JB

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS EQUIPPED WITH GOOD YEAR ASSURANCE COMFORTED TIRES, TIRE SIZE 225/70/16. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT OBSERVED THAT THE DRIVER SIDE REAR TIRE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO TIRE SHOP WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE REAR DRIVER SIDE TIRE EXPERIENCED SUBSTANTIAL TREAD SEPARATION WITH THE WIRE BELTS VISIBLE. THE DEFECTIVE TIRE AND THE OTHER THREE TIRES WERE REPLACED ON THE VEHICLE BY A DIFFERENT MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000 THE DOT WAS UNAVAILABLE. THE CONSUMER REPLACED THE TIRES WITH A DIFFERENT BRAND. UPDATED 01/03/11