2004 MERCURY GRAND MARQUIS Complaints

MY CAR IS COVERED BY A RECALL FOR LIGHTING CONTROL MODULE CONTROLLING THE HEADLIGHTS. THIS RECALL WAS ISSUED DECEMBER 21, 2015. I JUST SPOKE TO THE SERVICE MANAGER AT MY LOCAL FORD DEALERSHIP AND I WAS INFORMED THAT FORD MOTOR COMPANY HAS NOT MADE REPAIR PARTS AVAILABLE AS OF THIS TIME. SINCE THIS RECALL COVERS A COMPONENT THAT WHEN IT FAILS CAN RENDER THE HEADLIGHTS INOPERABLE I AM CURIOUS AS TO WHY FORD MOTOR COMPANY IS BEING ALLOWED TO NOT MAKE A REMEDY FOR THIS RECALL AVAILABLE?

WHILE DRIVING STEERING LOCKED UP AND BECAME HARD TO STEER, LUCKILY I WAS DRIVING THE CAR AND NOT MY WIFE, SHE WOULD NOT HAVE BEEN ABLE TO STEER CAR. MECHANIC LOOKED AT AND SAID IT DOESN'T APPEAR TO BE THE POWER STEERING PUMP. LOOKS LIKE STEERING SHAFT. MECHANIC SAID HE'S SEEN THIS IN FORD AND MERCURY, SAID THEY HAVE HAD RECALLS ON THIS PROBLEM. CALLED FORD, SAID NO RECALL FOR 2004, YET 2005 AND 2006 HAVE BEEN RECALLED FOR STEERING SHAFT PROBLEMS. *TR

A RECALL WAS ISSUED REGARDING HEADLIGHTS NOT FUNCTIONING FOR THIS CAR LAST YEAR. I OWN 2 MERCURY GRAND MARQUIS, BOTH HAVE HEADLIGHTS THAT GO OUT INTERMITTENTLY AND THE LOCAL DEALER MAINTAINS THAT THE PARTS STILL AREN'T AVAILABLE TO COMPLETE THE RECALL SERVICE. SO THE END RESULT IS I HAVE 2 CARS I CAN ONLY DRIVE DURING DAYLIGHT WITH NO PRECIPITATION OR FOG IN THE FORECAST. THE SERVICE MANAGER SAYS THAT WE COULD PAY PRIVATELY TO HAVE IT FIXED AND THEN MAYBE GET REIMBURSED BY FORD. I BELIEVE FORD SHOULD BE DOING MORE TO COMPLETE THIS RECALL SERVICE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

SAFETY RECALL RECEIVED JANUARY 2016. DEFECTIVE LIGHTING MODULE. MY HEADLIGHTS GO OUT WHILE DRIVING AT NIGHT. FORD MOTOR COMPANY INFORMS MY FORD DEALER THERE ARE NO PARTS AVAILABLE. THE SAME HAS HAPPENED TO MY SON'S 2005 CROWN VICTORIA WHO ALSO RECEIVED SAFETY RECALL IN JANUARY 2016 AND HIS FORD DEALER WAS TOLD SAME THING. *TR

WHILE DRIVING, THE VISIBILITY WIPERS ENGAGED WITH OUT BEING TURNED ON BY ME. THE CLEANER SPRAYED THE ENTIRE CONTENTS OUT FROM RESERVOIR WITH OUT ME PRESSING THE BUTTON. THIS ALSO OCCURED WHILE VEHICLE WAS NOT TURNED ON WITH THE KEY. VISIBILITY WIPERS WILL NOT TURN ON WHEN TURNED TO ANY SPEED EXCEPT HIGH.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE .THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SEVERE STEERING PROBLEM. NOISE IN STEERING COLUMN, CLUNKING SOUND. WHEN TURNING LEFT OR RIGHT WHEEL LOCKS UP AND DOES NOT RETURN TO CENTER UNLESS PULLED HARD. CALLED NHTSA ON12/19/14. WAS GIVEN COMPLAINT #10667316. I WAS TOLD I WOULD RECEIVE PAPERWORK IN MAIL, SIGN & RETURN. NEVER RECEIVED PAPERWORK. ALSO CALLED FORD ON SAME DAY 12/19/14. SPOKE TO DONNA. SHE GAVE ME CASE# 5719627 NEVER HEARD FROM FORD EITHER. VERY DANGEROUS. ONE MECHANIC TOLD ME IT WAS RACK & PINION. PAID $700. TO HAVE IT REPLACED. SAME PROBLEM