2004 MERCURY GRAND MARQUIS Complaints

ON 7-17-13 THE LIGHTING CONTROL MODULE BROKE ON MY CAR. I REPAIRED MY CAR WITH THE PURCHASED CARDONE PART #73-71002 FOR $343.14 FROM AUTOZONE. I LATER RECEIVED A LETTER FROM FORD REGARDING THE CSP 14N01. I SUBMITTED MY RECEIPT TO THE DEALER ON 4-28-14 AND RECEIVED REIMBURSEMENT. ON 8-29-14 THE PART BROKE AGAIN ON MY CAR. AUTOZONE/CARDONE WARRANTY EXPIRED 7-17-14. I REPAIRED MY CAR WITH THE PURCHASED CARDONE PART #73-71002 FOR $343.14 AGAIN, THIS TIME FROM OREILYS. I CALLED FORD FOR A REIMBURSEMENT. THEY TOLD ME IT WAS A ONE TIME REIMBURSEMENT AND TO CONTACT CARDONE OR NHTSA. IN JAN 2016, I RECEIVED A LETTER FROM FORD REGARDING SRN 15S39/NHTSA RECALL 15V-861. AT THAT TIME WE WERE NOT EXPERIENCE LOSS OF LIGHTS. NOW ON 3-24-16, I WAS PULLED OVER AT NIGHT BY THE POLICE FOR NO LIGHTS, THE PART BROKE AGAIN. OREILYS/CARDONE WARRANTY EXPIRED 8-29-15. OREILYS DID NOT REIMBURSE ME. I CONTACTED CARDONE THEY TOLD ME TO CONTACT OREILYS. SO NOW I AM CONTACTING NHTSA.. THIS CARDONE PART, PART #73-71002 IS DEFECTIVE OBVIOUSLY. AS OF TODAY, THE PART IS STILL BEING SOLD AT BOTH AUTOZONE AND OREILYS. WE DO NOT HAVE ANY HEADLIGHTS. WE ARE NOT GOING TO BUY THE SAME $343.14 DEFECTIVE PART A THIRD TIME. PLEASE RECALL THE CARDONE PART 73-71002. HOW DO I FIX MY CAR? THERE ARE NO WORKING PARTS TO BUY? BOTH RECEIPTS ARE ATTACHED.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. ADDITIONALLY, THE CONTACT STATED THAT THE HEADLIGHTS WOULD INTERMITTENTLY BECOME DIM WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 177,000. ..UPDATED 05/02/16 *BF *TR

TL* THE CONTACT OWNED A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE SWIRLED TO THE LEFT. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED BURN INJURIES TO THE ARM DUE TO THE AIR BAG DEPLOYMENT, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

POWER STEERING HAS BECOME PROGRESSIVELY MORE DIFFICULT. CAR IS LOCATED IN NEW YORK STATE AND HAS LESS THAN 80,000 MILE. COMPLAINT IS SIMILAR TO OTHER 2004 ISSUES INDICATED AT THIS SITE AND SAME AS 2005 - 2011 MERCURY RECALL ISSUE

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS, TAIL LIGHTS, AND INSTRUMENT CLUSTER FAILED TO ILLUMINATE. IN ADDITION, THE HIGH BEAM HEADLIGHTS WERE INOPERATIVE. THE VEHICLE WAS DRIVEN CAUTIOUSLY WITH THE HAZARD WARNING LIGHTS ACTIVATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY INVOLVED THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND NOT THE OTHER COMPONENTS THAT FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.

POWER STEERING LOST. VEHICLE VERY HARD TO STEER AROUND CORNERS. ADDED POWER STEERING FLUID TO MIN/MAX LINE. THOUGHT PROBLEM WAS SOLVED BUT STEERING VERY TIGHT AND HARD TO STEER WITHIN 5 MILES. STEERING ODD, NOT NORMAL. GROANING NOISE ACCOMPANIED STEERING ISSUE. WAS DRIVING ON STREET, MEDIUM TRAFFIC.

I AM NOT HAPPY WITH THE WAY FORD IS HANDLING THIS RECALL NOTICE 15S39/NHTSA. THERE SEEMS TO BE A PROBLEM WITH THE HEADLIGHT CONTROL MODULE. WE WHERE INSTRUCTED, VIA LETTER FROM THE FORD COMPANY, TO ONLY NOTIFY MY DEALER IF I AM EXPERIENCING THIS HEADLIGHT FAILURE. WELL, I DID AND IT SEEMS THE FORD DEALERSHIP DIDN'T EVEN KNOW THERE WAS A RECALL AND NOT ONLY THAT BUT COULD DO NOTHING FOR ME. THIS IS A VERY SERIOUS SITUATION AND IT SEEMS THEY DID NOT TAKE ME SERIOUSLY.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS INDEPENDENTLY FAILED. THE CONTACT STATED THAT THE HEADLAMPS WOULD SPORADICALLY WORK AFTER A PERIOD OF TIME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. PRIOR TO THE FAILURE, THE INTAKE MANIFOLD LEAKED ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 96,794.

ON DECEMBER 23, 2015 I WAS DRIVING MY 2004 MERCURY GRAND MARQUIS THROUGH AN INTERSECTION IN HARRIS COUNTY, TEXAS. I HAD JUST RECEIVED A GREEN LIGHT AND WAS PROCEEDING TO MAKE A LEFT TURN WHEN MY VEHICLE WAS HIT BY ANOTHER VEHICLE IN THE DRIVER'S SIDE FRONT. THE DAMAGE TO MY VEHICLE WAS SEVERE. THE AT FAULT DRIVER'S INSURANCE COMPANY DECLARED MY VEHICLE A TOTAL LOSS. MY VEHICLE'S AIR BAGS DID NOT DEPLOY. I WAS WEARING MY SEAT AND SHOULDER BELTS AT THE TIME OF THE COLLISION. I WAS EXAMINED AT A NEARBY EMERGENCY ROOM. THEY SAID "NO SERIOUS INJURY" BUT MY ORTHOPEDIC SURGEON SAID I HAVE A SEPARATION OF MY LEFT SHOULDER.

MALFUNCTIONING HEADLIGHTS ON VEHICLE. UNEXPECTEDLY WITHOUT WARNING THE HEADLIGHTS FAILED MAKING FOR A DANGEROUS, SCARY DRIVE HOME. MANUALLY HAD TO HOLD DOWN THE HIGHBEAM LEVER TOWARDS ME TO DRIVE THE HOUR AND HALF HOME ON THE HIGHWAY.