2009 MERCURY MARINER Complaints

LOSS OF ELECTRIC POWER STEERING ASSIST... ON 01/24/2019 WHILE COMING HOME FROM THE STORE I NOTICED AT THE STOP SIGNS MY STEERING WHEEL WOULD SHAKE BACK AND FOURTH IT HAS NEVER DONE THIS SO I JUST THOUGHT LIKE THE OLD VEHICLES MAYBE IT WAS JUST LOW ON FUEL SO THE NEXT MORNING I TRIED TO DRIVE OUT OF MY DRIVE WAY AND MY STEERING WAS WORKING ANYMORE .

MY POWER STEERING GOES OUT WHILE DRIVING AND SOMETIMES FAILS TO ENGAGE UPON STARTING THE VEHICLE. I CAN HEAR THE SENSOR CLICK ON WHEN STARTING THE VEHICLE AND IF IT DOESN'T CLICK THEN THE POWER STEERING DOESN'T WORK. I'VE CONTACTED THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY IT DOESN'T APPLY TO MY VEHICLE ALTHOUGH I MATCH THE DESCRIPTION IN THE RECALL. THE RECALL NUMBER IS 14S05. I CONTACTED FORD WHO SAID THEY ALREADY DID THE REPAIR BEFORE I OWNED IT WHILE ALSO SAYING THE RECALL DOESN'T APPLY TO MY VEHICLE. SAID THE PREVIOUS REPAIR WAS ONLY COVERED FOR 1 YEAR/12000 MILES. I'M HAVING THE EXACT ISSUE AS RECALL 14S05. I TALKED TO GLES IN THE PHILLIPPINES CALL CENTER. I ASKED TO SPEAK TO SOMEONE HIGHER UP AND THEY SAID I MUST SEND A LETTER TO THE MAIN OFFICE IN MICHIGAN. I'VE BEEN TRYING TO GET SOME ASSISTANCE AND THIS AND KEEP GETTING THE RUN AROUND. SO HERE I AM.

ON OCTOBER 18, 2018 I RECEIVED THE POWER STEERING ASSIST FAILURE ERROR ON MY INSTRUMENT PANEL WHEN TURNING ON MY VEHICLE. I HAD DRIVEN IT EARLIER IN THE DAY WITHOUT ISSUE. PREVIOUSLY I HAD THE OCCASIONAL WARNING NOISE AND QUICK FLASH OF AN ERROR (TOO QUICK FOR ME TO READ ALL THE WAY) AND WOULD HAVE MOMENTARY DIFFICULTY TURNING. THIS ISSUE MAKES IT ALMOST IMPOSSIBLE TO STEER THE VEHICLE. RESEARCH INDICATES THAT IT IS MOST LIKELY A MALFUNCTIONING TORQUE SENSOR. I REACHED OUT TO FORD AFTER LEARNING OF RECALLS FOR THE 2009 MODEL YEAR. I WAS INFORMED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. FORD WAS UNWILLING TO ASSIST WITH THE COST OF REPAIRS IN ANY WAY. THEIR SUGGESTION WAS TO KEEP THE RECEIPT ON THE SLIM CHANCE THAT THE RECALL WOULD BE EXPANDED. THIS IS UNACCEPTABLE. HAD I BEEN ON A HIGHWAY WHEN THIS OCCURRED IT COULD HAVE BEEN FATAL TO MYSELF OR OTHERS. THIS REPAIR WILL COST IN THE NEIGHBORHOOD OF $1000 OR MORE. I WILL NEED TO HAVE THE WORK DONE AT A DEALERSHIP TO ENSURE THE REPAIR IS DONE CORRECTLY AND THAT FORD WON'T GIVE ME REIMBURSEMENT ISSUES SHOULD THE RECALL BE EXPANDED. THIS OCCURRED LESS THAN A YEAR AFTER THE FUEL INLET VALVE FAILED ON THE VEHICLE, CAUSING IT TO SHUT DOWN WHILE DRIVING AND RENDERING IT UNABLE TO BE STARTED. THE REAR HATCH HAS NOT BEEN ABLE TO BE OPENED FOR OVER THREE YEARS BECAUSE OF AN ISSUE WITH THE LATCH. I HAVE HAD ISSUES WITH THE CLIMATE CONTROL SYSTEM AND WELL. THERE WERE ISSUES WITH AIR CONDITIONING WHEN I PURCHASED THE VEHICLE (APRIL 2015). THE ISSUES WERE NOT APPARENT PREVIOUS TO PURCHASE BECAUSE OF THE WEATHER AT THE TIME. WITHIN A MONTH THE WEATHER WARMED UP. WHEN I ATTEMPTED TO USE THE A/C IT WAS ONLY BLOWING HOT AIR. THE DEALERSHIP WAS WILLING TO FIX THE ISSUE FREE OF CHARGE BECAUSE OF THE CIRCUMSTANCES. HOWEVER, THE ISSUE IS OCCURRING AGAIN EVEN AFTER HAVING AN A/C RECHARGE PERFORMED.

STEERING ASSIST FAULT INDICATOR IS SHOWING ON DASH. POWER STEERING IS NOT WORKING AND UPON RESEARCH WITH MECHANIC FORD, MERCURY HAD A RECALL 14V284000 ON AUTOS FOR YEARS 2008, 2009, 2010 AND 2011. I CHECKED INTO THE RECALL AND WAS TOLD MY VIN FOR MY CAR DID NOT QUALIFY. SO HOW CAN FORD/MERCURY PUT THIS RECALL ONLY ON CERTAIN CARS (VIN SPECIFIC) AND MY AUTO JUST HAPPENS TO HAVE THIS VERY SAME ISSUE? WHY IS MY VEHICLE NOT COVERED? I AM NOW UNABLE TO GET MY CAR REPAIRED. CURRENTLY CANNOT STEER AUTO WITH EASE.

I PURCHASED MY HUSBAND A 2009 MERCURY MARINER VERY RECENTLY FRIDAY DECEMBER 12/21/18 TOOK DELIVERY OF VEHICLE, HAD IT SHIPPED UP FROM SEWELL AUDI, SUGAR LAND, TX. MY HUSBAND DROVE THE VEHICLE THE DAY OF DELIVERY, WE TOOK IT OUT FOR DINNER @ A LOCAL FOOD CHAIN, NO ISSUES. SATURDAY MORNING, I TOOK THE VEHICLE OUT ON A CHRISTMAS SHOPPING ERRAND IN THE MORNING. THE MARINER DROVE FINE AND IT IS OR SEEMED LIKE A NICE LITTLE SUV. I WAS NEGOTIATING A TURN INTO A SUPER TARGET @ 144TH & I-25 BASICALLY THE POWER STEERING QUIT WORKING IMMEDIATLEY. I NEARLY COULDN'T MAKE IT INTO THE PARKING LOT OUT OF ON COMING TRAFFIC. I CALLED MY HUSBAND HE DROVE UP INSPECTED UNDER THE HOOD IT WAS THEN HE NOTICED NO POWER STEERING PUMP NO POWER STEERING RESERVOIR, MUST BE ELECTRIC. I GOT IN THE VEHICLE HE CAME UP IN AND FOLLOWED HIM IN THE MERCURY MARINER PREMIER.HE WORKS A PHYSICALLY DEMANDING JOB UNION JOURNEYMAN ELECTRICIAN / CONSTRUCTION & WAS BARELY ABLE TO TURN AND DRIVE THE VEHICLE TO MY GRAND DAUGHTER WHICH LIVES A FEW MILES AWAY. THE LONG STORY SHORT I WONDER WHAT WOULD HAVE OCCURRED @ HIGHWAY SPEEDS ON I-25. I THINK CHEVROLET HAD A IGNITION KEY PROBLEM WHICH OCCURRED WHICH RESULTED IN SOME DEATHS ESPECIALLY TO SOME FEMALE DRIVERS, BASICALLY IF YOU LACK THE PHYSICAL ABILITY TO DRIVE A AUTO WITH OUT POWER STEERING SOMETHING COULD REALLY GO WRONG REALLY QUICK. PLEASE HELP JUST SHELLED OUT MONEY FOR THE VEHICLE, MONEY FOR SHIPMENT, & NOW FROM MY RECENT RESEARCH A VERY COSTLY REPAIR AS EXTENSIVE AS REPLACING THE STEERING COLUMN, SHAME ON THE DEALER THAT SOLD US THE AUTO AND WE HAVE ALWAYS DRIVEN FOMOCO VEHICLES, BUT SHAME ON THEM THEIR UH OH COULD HAVE RESULTED IN DEATH OR INJURY TO WHO EVER WOULD HAVE DRIVEN THE VEHICLE. I HAVE A ZIP DRIVE ON THE VEHICLE HOW MAY I PHYSICALLY GET A COPY OF THIS INFO, TO YOU?

VEHICLE RANDOMLY AND SUDDENLY LOSES POWER ON HIGHWAY. DASHBOARD LIGHTS UP, HAVE TO PULL OFF ROAD TURN OFF AND WAIT A SHORT TIME THEN RESUMES NORMALLY. POSSIBLY THROTTLE BODY PROBLEM.

REAR HATCH WILL NOT OPEN BECAUSE ELECTRIC ACTUATOR HAS FAILED AGAIN, THEREFORE THE SPARE TIRE CANNOT BE ACCESSED ON THE SIDE OF THE ROAD. IT'S BEEN REPLACED ONCE ALREADY. THIS IS A OBVIOUS SAFETY ISSUE.

WHILE TRAVELING APPROXIMATELY 35 MPH, DRIVING IN A STRAIGHT LINE ON A CITY STREET IN TRAFFIC, THE ABS ABRUPTLY APPLIED THE BRAKES - HARD! THE ABS LIGHT CAME ON AND A "CHECK BRAKE SYSTEM" WARNING MESSAGE WAS DISPLAYED. ALSO, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE LOST POWER. AFTER ABOUT 5 SECONDS, POWER WAS RESTORED AND VEHICLE WAS ABLE TO PROCEED. THIS OCCURRED APPROXIMATELY 8 TIMES OVER A TWO MILE DISTANCE. DURING THE LAST 4 TIMES, THE ENGINE DIED, LOST POWER COMPLETELY, AND NEEDED TO BE TURNED OFF AND RESTARTED TO CONTINUE. THIS FAILURE WAS A DANGEROUS SAFETY HAZARD. VEHICLE WAS TOWED TO ALBUQUERQUE LINCOLN VOLVO. THE PROBLEM WAS DIAGNOSED AS A FAILED ABS MODULE, 9L8Z. THE DEALER REPLACED THE ABS MODULE WITH A FAULTLY MODULE. A SECOND ABS MODULE WAS INSTALLED AND THE VEHICLE WAS DEEMED REPAIRED. THE DEALER DID NOT RETURN THE DEFECTIVE PART FOR ANALYSIS.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED RATHER THAN REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH THE REPAIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING SEIZED WHILE MAKING A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, ANOTHER VEHICLE STRUCK THE REAR DRIVER'S SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.