2008 MERCURY MARINER Complaints

FORD REPROGRAMMED COMPUTER, WAS SUPPOSED TO FIX THE PROBLEM. DRIVING VEHICLE AND POWER STEERING ASSIST FAILURE OCCURRED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHOOK AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED PACIFICO FORD AT 267-233-6945 (LOCATED AT 6701 ESSINGTON AVE, PHILADELPHIA, PA 19153), BUT NO ONE ANSWERED THE PHONE. THE CONTACT WALKED TO THE SAME DEALER AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE CONTACT STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

ELECTRICAL POWER STEERING WENT OUT WHILE IN DRIVIVG AWAY FROM MY HOUSE WITH NO WARNING OR SENSOR NOTIFICATION. I CHECKED ALL THE FUSES THEY WHERE FINE THERES NO POWER TO MY ELECTRIC POWER STEERING.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING BECAME INOPERBALE AFTER THE VEHICLE WAS COLD STARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO LOCATED FAILURE CODE: B2278 (STEERING TORQUE SENSOR). THE DEALER (KOONS SILVER SPRING FORD, 3111 AUTOMOBILE BLVD #1, SILVER SPRING, MD 20904, (855) 458-6764) DIAGNOSED THAT A NEW STEERING COLUMN ASSEMBLY AND IGNITION HOUSING ASSEMBLY WERE NEEDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000.

POWER STEERING TURNED OFF WHILE DRIVING. VIN WAS NOT INCLUDED IN A RECALL NOTICE

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BY SHAFFER FORD SALES INC. (12532 GARRETT HWY, OAKLAND, MD 21550, (301) 334-2121). AFTER THE REPAIR, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000.

POWER STEERING SEIZES AND REVERTS TO MANUAL MOVEMENT. CAR HAS TO BE TURNED OFF AND TURNED BACK ON FOR NORMAL STEERING TO RETURN. STEERING WHEEL WILL JERK AND JUMP WHEN STOPPED.

MY MERCURY MARINER STEERING WHEEL BEGAN TO SHUDDER AND SHAKE AND MY SYSTEM CHECK SCREEN SAID "STEERING ASSIST " AS A PROBLEM . THIS IS A RECALL BUT MY VIN FOR SOME REASON SAID IT HAD NO RECALLS.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. PINKHAM LINCOLN AUTOMOTIVE (LOCATED AT 1505 N DIXIE HWY, ELIZABETHTOWN, KY 42701, (270) 737-2460) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

STEERING WHEEL STARTS TO SHAKE AROUND 35 MILES PER HOUR. IT WAS BECOMING DIFFICULT TO STEER SO I TOOK IT TO A LOCAL DEALERSHIP. AFTER BEING CHARGED FOR A DIAGNOSIS THEY STATED IT WAS THE STEERING TORQUE SENSOR. THEY STATED THERE WAS A RECALL FOR MY MAKE AND MODEL BUT MY VIN WAS NOT INCLUDED. HOW CAN ONLY SOME VIN'S BE INCLUDED BUT NOT ALL? AFTER DOING SOME RESEARCH MYSELF I'VE SEEN MULTIPLE COMPLAINTS ABOUT THIS ISSUE BUT NOT EVERYONE IS ABLE TO GET IT RESOLVED THROUGH THE RECALL.