2010 MERCURY MARINER Complaints

2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR WINDOW ISSUES AND DEALERSHIP PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE REAR WINDSHIELD MOTOR NEEDED TO BE REPLACED. *JB

I WAS DRIVING MY 2010 MERCURY MARINER PREMIUM FWD TO MY MOTHERS FOR CHRISTMAS '14 WHEN THE ENGINE LIGHT WRENCH CAME ON AND I FELT A LOSS IN POWER. LUCKILY I WAS NEAR A REST STOP AND I SHUT OFF ENGINE AND LET IT SIT AFTER RUNNING A VEHICLE HEALTH REPORT. REPORT SAID: URGENT POWER TRAIN MALFUNCTION / REDUCED POWER. AFTER RESTARTING THE VEHICLE, IT SEEMED FINE. THIS WAS WHEN I STILL HAD ABOUT THREE HOURS LEFT OF DRIVING IN MY EIGHT HOUR DRIVE. WHEN I WAS ABOUT AN HOUR AWAY AGAIN THE LIGHT CAME ON AND THE SAME POWER REDUCTION OCCURRED. I TOOK IT TO BE LOOKED AT TO THE LOCAL FORD DEALER NEAR MY MOTHERS AND WAS TOLD THE VALVE BODY NEEDED TO BE REPLACED. THIS WAS AT 74,000 MILES. SO I DID. I HAD THIS HAPPEN ONCE BEFORE (I HAD 58,000 MILES ON IT) WHEN DRIVING TO A SHOPPING CENTER AFTER DRIVING 45 MINUTES ON THE HIGHWAY FROM HOME. ONLY HAPPENED WHEN DRIVING LONG DISTANCE. WHEN I GOT OFF THE EXIT, IT JERKED AND QUICKLY STOPPED AND I HAD TO PULL OVER. IF A CAR WAS BEHIND ME IT COULD HAVE CAUSED AN ACCIDENT.. I DROVE IT TO THE DEALERSHIP AND WAS TOLD THAT I HAD A COUPLE RECALLS (COMPUTER UPDATES) AND A SERVICE EXTENSION FOR THE THROTTLE BODY. SHOULD FIX THE ISSUE SO IT WON'T HAPPEN AGAIN SAID THE MECHANIC. TRANSMISSION FLUID WAS FLUSHED CAUSE IT WAS BURNT ALSO. HAD NO ISSUES AFTERWARDS UNTIL MY CHRISTMAS TRIP. I FEEL I COULD HAVE BEEN IN AN ACCIDENT AND SERIOUSLY HURT IF IT HAD JERKED WHILE CHANGING GEARS ON A BUSY ROAD. I WOULD LIKE TO KNOW WHY THERE IS A THROTTLE BODY RECALL BUT NOT A VALVE BODY RECALL? IF THESE ISSUES CAN CAUSE A QUICK JERK OR LOST POWER CAUSING A QUICK SLOW-DOWN, SEEMS LIKE THERE SHOULD BE A RECALL FOR BOTH. IT APPEARS I AM NOT THE ONLY ONE WITH THESE TYPES OF ISSUES AFTER GOOGLING THE ISSUE. SEEMS LIKE ITS TIME TO GET THESE TRANSMISSIONS FIXED CORRECTLY BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED! PLEASE RECALL NOW B4 IT'S TOO LATE! *TR

DRIVING FROM COLUMBUS TO CINCINNATI AROUND 1:00 AM WITH MY DAUGHTER, SON AND 15 MONTH OLD GRANDDAUGHTER. THE CAR LOST ALL POWER LEAVING US STRANDED ON THE SIDE OF THE ROAD. AS I PULLED OVER THE CAR BEGAN TO SHAKE, ALMOST LIKE THERE WAS WATER IN THE GAS LINE. I TURNED THE CAR OFF, WAITED A FEW MINUTES AND THEN RESTARTED. THE CAR RESET ITSELF AND LUCKILY WE MADE IT THE REST OF THE WAY HOME. NOT TOO LONG AFTER THAT, I WAS DRIVING HOME FROM WORK AND IT DID THE SAME THING. EXCEPT THIS TIME, IT WOULD ONLY GO ABOUT 2 MILES BEFORE IT WOULD QUIT AGAIN. THIS IS A VERY DANGEROUS ISSUE. NO ONLY COULD I HAVE BEEN IN AN ACCIDENT, BUT BEING STRANDED ON THE SIDE OF THE EXPRESSWAY IN THE MIDDLE OF THE NIGHT WITH AN INFANT WAS TERRIFYING! I HAD THE THROTTLE VALVE SENSOR REPLACED AND THERE HAS NOT BEEN ANY ADDITIONAL INSTANCES OF POWER FAILURE.

ON THAT DATE, I WAS DRIVING HOME WITH MY WIFE AT APPROXIMATELY 2 PM. SUDDENLY, THE CAR WENT OFF AND THE STEERING WHEEL WENT STIFF. AS I TRIED TO MOVE UNSUCCESSFULLY, WE WENT DOWN TO A SLOPE OF ABOUT 20 DEGREES. AS A RESULT, BOTH OF US HAD TO BE TAKEN FOR EMERGENCY TREATMENT FOR KNOCKS, CUTS AND FOLLOW UP CHECKS. SO FAR, IT HAS COST US $16,497.00 AND REPAIR OF THE CAR US$6,853.00. THERE HAS BEEN OTHER EVENTS WHERE THE CAR SUDDENLY STOPS AND THE STEERING WHEEL BECOMES STIFF. BUT, I DON T USE THE CAR IN THE HIGHWAY BUT ONLY FOR SHORTS ERRANDS AND WITHIN THE AREA WHERE WE LIVE. ITS BEEN A NIGHTMARE. I HAVE CHANGED THE THROTTLE CASING MODULE, THE RESTRAINT CONTROL MODULE, I PUT A RUBBER STOP ON THE ACCELERATION PEDAL, ETC. AGAIN, OUT OF THE ACCIDENT IT HAS BEEN OVER 4 THOUSAND DOLLARS IN TRYING TO FIX THE CAR. *TR

FIRST STARTED WITH A SUDDENLY A DEAD BATTERY. REPLACED THE BATTERY AND 3 MONTHS LATER HAPPENED AGAIN. SLOWLY DEAD BATTERY EVERY 1-3 MONTHS. REPLACED 4 BATTERIES. WAS DIAGNOSED WITH A BAD ALTERNATOR. ALTERNATOR REPLACED. THREE DAYS LATER DEAD BATTERY. ANOTHER ALTERNATOR INSTALLED AND AGAIN, TWO DAYS LATER DEAD BATTERY. FORD REFUSED TO HELP EVEN AFTER GIVING ME A CASE NUMBER. SAID BECAUSE I'VE NEVER HAD VEHICLE SERVICED AT A DEALERSHIP THEY COULDN'T DO ANYTHING BECAUSE THEY SUPPORT THEIR DEALERS. ALSO, FORD CUSTOMER SERVICE FAILED TO TELL ME THE PCM WAS STILL UNDER WARRANTY. TOOK THE CAR TO FORD DEALERSHIP IN DOVER, DE. DIAGNOSED WITH A BAD PCM. PCM INSTALLED BY DEALERSHIP AND TOLD THAT SHOULD FIX THE PROBLEM. DROVE THE VEHICLE HOME AND TRIED RESTARTING. BATTERY DEAD AGAIN. BATTERY REPLACED PER RECOMMENDATIONS BY DEALERSHIP. DROVE THE NEXT DAY, BUT BY THE END OF THE DAY BATTERY DEAD AGAIN. HAD TO BUY A REMOTE BATTERY PACK TO START THE CAR WHEN THE BATTERY IS DEAD. HAVE BEEN STRANDED 10 TIMES AND HAD TO JUMP START TO GET HOME. FORD DEALERSHIP TOLD ME TO REPLACE THE ALTERNATOR WITH A GENUINE FORD ALTERNATOR ANT THAT SHOULD FIX THE PROBLEM. PURCHASED THE ALTERNATOR AND HAD IT INSTALLED. HIGHEST VOLTAGE, EVEN WITH ACCESSORIES TURNED ON, WAS 12.8 VOLTS AND WOULDN'T GO ANY HIGHER. I AM RETURNING BACK TO FORD DEALERSHIP ON TUESDAY, 10/28/14 TO SEE IF THEY WILL CONTACT FORD ENGINEERS FOR SOLUTION. SO FAR, 6 BATTERIES, 2 ALTERNATORS, NEW PCM AND BATTERY IS STILL NOT BEING CHARGED. RUNNING OUT OF PATIENCE AND MONEY. *TR

ON FRIDAY, DEC 13TH, I WAS DRIVING HOME IN CRUISE CONTROL AT 60 MPH. MY BLOOD PRESSURE DROPPED SUDDENLY AND I PASSED OUT AT THE WHEEL. I WOKE UP JUST IN TIME TO CRASH, NO TIME TO REACT. I IMPACTED, HEAD ON, A CREEK BANK AFTER JUMPING OVER THE CREEK. MY AIRBAGS DID NOT INFLATE AND I IMPACTED THE STEERING WHEEL SO HARD I BROKE THE STEERING COLUMN OFF THE DASHBOARD. 3 DAYS IN THE HOSPITAL WITH A COMPRESSED CHEST, IMPAIRED BREATHING, AND MASSIVE BRUISES. I HAD A COLD AT THE TIME AND IT MADE RECOVERY SLOWER. *TR

CAR FELT LIKE IT WAS RUNNING OUT OF GAS. WE PULLED OFF THE STREET AND SHUT IT DOWN AND WAITED,WE HAD PLENTY OF GAS. WE STARTED IT BACK UP AND IT SEEMED OK, THE ENGINE AND POWER TRAIN LIGHTS REMAINED ON. SINCE I HAD TAKEN IT IN FOR THE RECALL ALREADY AND WE WERE CLOSE TO SOUTHGATE FORD WE PULLED INTO THE SERVICE AREA I SPOKE TO THE SERVICE PERSON AND WAS TOLD IT WOULD COST 600.00 TO FIX. I MENTIONED THE RECALL, HE SAID THAT WAS JUST FOR THE SOFTWARE WE THEN LEFT AN WENT TO AUTO ZONE WHERE THEY PUT THEIR DIAGNOSTIC TOOL ON THE CAR AND THE PRINT OUT READ THERE WAS A PROBLEM WITH THE THROTTLE BODY. FORD DEALERS REFUSE TO REPLACE THE THROTTLE BODY UNDER THE RECALL. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. IT TOOK SEVERAL ATTEMPTS FOR THE CONTACT TO START THE VEHICLE. THE DEALER STATED THAT THE HOUSING PIECE FOR THE STEERING COLUMN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

COMING TO A STOP AT A RED STOP LIGHT AND THEN TRYING TO ACCELERATE FROM RED TO GREEN LIGHT AT AN INTERSECTION MY VEHICLE WENT INTO LIMP MODE, IT LOST POWER. IT WOULD NOT ACCELERATE PASS 10MPH. AN ENGINE LIGHT CAME ON AS A ORANGE WRENCH LIGHT. I DROVE AS I COULD AND MADE TO AUTO ZONE. THEY PLUG IN THE HAND HELD CAR COMPUTER AND IT GAVE THE CODE P2119. WHICH STANDS FOR THROTTLE BODY. *TR

MY VEHICLE SUDDENLY STALLED WHEN I WAS DRIVING AND NO MATTER HOW MUCH I TRIED TO PRESS ON THE GAS...IT WOULD NOT MOVE SAFELY. I WAS VERY LUCKY BECAUSE THIS WAS AT A TRAFFIC INTERSECTION ON BEECHMONT AND EIGHT MILE. I PROCEEDED TO DRIVE IT TO THE ENTERPRISE PARKING LOT ALBEIT IT WAS EXTREMELY SLOW AND I HAD CARS HONKING AT ME BECAUSE OF THE LIGHTS ON THE INTERSECTION. THE MECHANIC REPAIR SHOP SAYS IT'S THE THROTTLE BODY. *TR