2010 MERCURY MARINER Complaints

THIS VEHICLE WAS PURCHASED USED FROM A LINCOLN MERCURY DEALER IN EARLY JULY, 2014. MILEAGE WAS APPROXIMATELY 63,500 MILES. AT THE TIME THE AIR CONDITIONING WORKED FINE. EARLY IN AUGUST WE NOTICED THE AIR CONDITIONING WAS NO LONGER COOLING THE VEHICLE. THERE WAS AN OUTSTANDING RECALL --- 14S05 -- RELATED TO THE POWER STEERING. I TOOK THE VEHICLE TO A LOCAL FORD DEALER TO HAVE THE RECALL WORK DONE. AS A SIDE ISSUE I ASKED THAT THE A/C BE CHECKED. TO MY HORRIFIED SURPRISE I WAS TOLD A "DESICCANT BAG" IN THE A/C ACCUMULATOR HAD BURST AND THE TINY DESICCANT PARTICLES HAD SPREAD THROUGHOUT THE SYSTEM, CLOGGING UP VARIOUS PARTS AND CAUSING THE SYSTEM TO FAIL. THESE PARTICLES CANNOT BE FLUSHED OUT COMPLETELY AND THE ONLY FIX IS TO REPLACE ALL OF THE COMPONENTS OF THE A/C, FOR $2700!!!!! BECAUSE OF THE COST I HAVE NOT HAD THE WORK DONE. THE DEALER PEOPLE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO CONTACT FORD CUSTOMER RELATIONS. I HAVE DONE THAT, BUT NO RELIEF HAS BEEN OFFERED. I WANT TO REGISTER MY OUTRAGE AT THIS SITUATION PARTICULARLY AS A BASIC GOOGLE SEARCH:" FORD ESCAPE/MERCURY MARINER AIR CONDITIONING PROBLEMS OR DESICCANT BAG" REVEALS MANY HUNDREDS, PROBABLY THOUSANDS OF SIMILAR COMPLAINTS (REPAIR COSTS UP TO $4000!) AND SHOW THAT FORD HAS BEEN AWARE OF THIS ISSUE FOR AT LEAST A COUPLE OF YEARS BUT HAS TAKEN NO ACTION. I URGE YOU TO HAVE FORD RECALL THE AFFECTED VEHICLES AND REPAIR THEM AT FORD'S EXPENSE. THANK YOU. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STARTED TO JERK VIOLENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE SEAL WAS LEAKING FLUID FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE AXLE SEAL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIR AT THIS TIME. THE FAILURE MILEAGE WAS 76,537.

AIR BAG LIGHT CAME ON AT ERRATIC TIMES. TOOK IT TO FORD DEALER, IT TURNS OUT THE INTERNAL FAULT WITH RESTRAINT CONTROL MODULE. THIS REPAIR WILL COST ALMOST $900 TO REPAIR A SAFETY ITEM THAT IS NOT A WORN PART BUT A ELECTRICAL MODULE THAT DEPLOYS THE AIRBAG. I FIND IT DIFFICULT TO BELIEVE THAT SUCH AN ITEM IS THE OWNERS RESPONSIBILITY. IF IT IS AN ITEM THAT WEARS, YES, MECHANICAL, YES BUT THIS IS A MODULE THAT IS DESIGNED FOR THE EMERGENCY DEPLOYMENT OF THE SAFETY AIRBAGS AND FORD HOLDS NO RESPONSIBILITY FOR THE FAILURE. MILEAGE AND AGE SHOULD NOT COME INTO PLAY ON THIS ISSUE. I PRAY MY FAMILY REMAINS SAFE, I CANNOT AFFORD THIS COST. *TR

DURING NORMAL DRIVING ON THE HIGHWAY THE ENGINE LOST POWER, THE WRENCH LIGHT ON THE DASH LIT. THE VEHICLE SPUTTERED AND SUDDENLY DECREASED IN SPEED, MAKING FOR HAZARDOUS DRIVING CONDITIONS. I MOVED TO THE SIDE OF THE 4 LANE HIGHWAY AND INTO THE BREAKDOWN LANE. I PLACED THE VEHICLE IN PARK, THE ENGINE IDLED ROUGHLY. I TURNED OFF AND RESTARTED THE CAR AND THE SYMPTOMS WERE GONE. A WEEK LATER THE SAME TROUBLE RETURNED. PLEASE PRESS FMC TO RESOLVE AT NO-COST TO CONSUMER THE OBVIOUS AND DANGEROUS MANUFACTURE DEFECT WITH A RECALL ON THE AFFECTED PARTS/SYSTEM. *TR

WAS GOING HOME FROM WORK, ABOUT 20 MPH, CAR SPUTTERED AND STOPPED ACCELERATING ON RAMP, ENGINE AND WRENCH LIGHT CAME ON. THIS HAD HAPPENED BEFORE SO I KNEW TO TURN THE CAR OFF AND BACK ON TO GET MY CAR TO WORK AGAIN. BUT ALAS, I AM DRIVING AT ABOUT 30 MPG FOR ONLY 2 MINUTES AND IT HAPPENS AGAIN! I WAS AGAIN ON ANOTHER RAMP, COMPLETELY BLOCKING TRAFFIC. THANK GOD I WAS NOT YET ON I-95 GOING AT A HIGH SPEED, OR EVEN WORSE WITH MY CHILD IN THE CAR. IF I EVER GET IN AN ACCIDENT WITH MY CHILD AND WE ARE INJURED BECAUSE OF THIS, MY FAMILY WILL SUE THE HECK OUT OF FORD. HAS TO CALL MY HUSBAND TO DRIVE THE CAR TO THE DEALER AFTER I PULLED OFF THE ROAD, I WAS SHAKING TOO BAD TO DRIVE. *TR

P2112 THROTTLE STUCK. REMOVED THROTTLE BODY 7-2-14 CLEANED CARBON/OIL RESIDUE RESULTING FROM PCV RECURC, AND REINSTALLED THROTTLE BODY, CLEARED CODES. DRIVING 7-6-14 SAME SYMPTOMS (MIL P2112 AND LIMP HOME IDLE ONLY) WHILE IN TRAFFIC. IDLED OUT OF TRAFFIC, SHUT ENGINE OFF, KEY ON ENGINE OFF REPEATEDLY TAPPED THROTTLE PEDAL TO WORK THROTTLE BODY MOTOR AND PLATE. CLEARED CODES, DROVE HOME, PULLED THROTTLE BODY. STILL CLEAN WITH NO CARBON/RESIDUE OR OTHER SIGNS OF MATERIAL THAT WOULD OBSTRUCT THROTTLE VALVE MOVEMENT. SOURCING NEW THROTTLE BODY NOW. *JS

LOSS OF ALL POWER, WENT TO LIMP MODE. HAPPENED AFTER NEXT 10 RESTARTS IN RESIDENTIAL TRAFFIC THEN CLEARED. ENGINE THREW P2112 CODE, STICKING THROTTLE BODY. PLEASE ISSUE RECALL. *TR

MY 2010 MERCURY MARINER HAS STARTED JERKING WHEN I ATTEMPT TO SLOW DOWN. IT IS JERKING UNBEARABLY HARD. I TOOK IT TO A LOCAL GARAGE, HAD BOTH FRONT AND BACK BRAKES REPLACED. THAT DID NOT FIX THE PROBLEM. WHILE THE BACKEND OF THE CAR IS JACKED UP, THE BACK RIGHT WHEEL WILL STILL TURN WHILE HOLDING THE BRAKES??? THE JERKING OF THE CAR IS ALMOST AS IF THE CAR IS SKIPPING A GEAR OR TRYING TO SWITCH GEARS. THE CAR IS ALSO MAKING A WHINNING SOUND. I FEEL AS IF THIS IS A SAFETY ISSUE THAT FORD SHOULD BE RESPONSIBLE FOR. THIS IS MY SECOND FORD SUV WITH MY FIRST BEING A 2002 FORD ESCAPE AND I HAD A LOT OF "MYSTERY" PROBLEMS WITH IT THAT NO ONE COULD FIX!!! *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER TRAIN AND CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE INTERNAL TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE 62,307.

VEHICLE SURGED SLIGHTLY FOR A FEW SECONDS THEN ACCELERATOR WOULD NOT WORK. WRENCH LIGHT CAME ON. HAD TO PULL OVER TO SIDE OF THE ROAD, SHUT VEHICLE OFF, RESTART AND IT THEN WORKED THE 10 REMAINING MILES TO HOME. I HAD JUST READ ABOUT THIS HAPPENING A CPL DAYS PREVIOUS SO I KNEW WHAT IT WAS IMMEDIATELY. *TR