2008 MERCURY MARINER Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL STARTED TO VIBRATE. A MONTH LATER, THE STEERING WHEEL BECAME HARD TO MANEUVER AND "POWER STEERING FAILURE" WAS DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) ON APRIL 10, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT EXPERIENCED A PARTIAL FAILURE WITH THE POWER STEERING. THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE POWER STEERING ON SEPTEMBER 19, 2017. THE REPAIR WAS PERFORMED BY BILL WALSH FORD LINCOLN KIA (2900 COLUMBUS STREET, OTTAWA, IL 61350). WHILE THE VEHICLE WAS AT A STOP SIGN, THE STEERING COLUMN FRACTURED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 72,103.

I HAVE ABS, BRAKE WARNING AND REGEN BRAKES DISABLED MESSAGES ON DASH. FORD MECHANIC ESTIMATED COST OVER 5K.

PERFORMED RECALL SERVICE AT BOZEMAN FORD IN BOZEMAN MONTANA FOR RECALL 14S05 ON OCTOBER 13,2014. ON APRIL 23, 2018 MY POWER STEERING WENT OUT AND WAS ATTRIBUTED TO A FAULTY TORQUE SENSOR, WHICH SHOULD HAVE BEEN REPLACED DURING THE INITIAL RECALL SERVICE. WAS INFORMED BY BISON FORD IN GREAT FALLS MONTANA THAT SINCE INITIAL RECALL SERVICE WAS PERFORMED, THIS SERVICE WOULD NOT BE COVERED BY THE RECALL AND I WOULD HAVE TO PAY THE $625.32 IN PARTS AND LABOR TO REPLACE THE SENSOR AGAIN. THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN RESOLVED BY THE INITIAL RECALL SERVICE AND I SHOULD NOT BE REQUIRED TO PAY FOR FOLLOW UP SERVICE RELATED TO THE RECALL.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL SEIZED. THE CONTACT STARTED THE VEHICLE, BUT COULD NOT TURN THE STEERING WHEEL LEFT OR RIGHT. THE DEALER (TOWN AND COUNTRY FORD IN EVANSVILLE, INDIANA) WAS MADE AWARE OF THE FAILURE AND SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,500.

WHILE DRIVING THE STEERING WHEEL STARTED SHAKING. WITHIN 48HRS I LOST POWER STEERING AND WAS UNABLE TO DRIVE SAFELY. I HAD TO HAVE THE CAR TOWED TO MY HOME BECAUSE IT WENT OUT WHILE PICKING UP MY KIDS FROM SCHOOL. A MECHANIC GAVE ME THE DIAGNOSIS OF ERROR B2278. THE SAME CODE IDENTIFIED FOR RECALL 14S05 IN REPLACING THE TORQUE SENSOR. FORD DID NOT RESOLVE THE ISSUE PROPERLY WHEN MY VEHICLE WAS SERVICED FOR THE RECALL. A SOFTWARE UPDATE WAS DONE INSTEAD OF REPLACING THE FAULTY SENSOR, WHICH FORD IDENTIFIED AS THE SOURCE OF FAILED STEERING ASSISTANCE. I WAS WITHOUT A CAR FOR 2 WEEKS BECAUSE IT WAS NOT SAFE TO DRIVE. FORD DID NOT HONOR THE RECALL TO REPLACE THE SENSOR.

IN MARCH 2018, I NOTICED THE STEERING WHEEL WOULD SHAKE WHEN COMING TO A STOP SIGN OR STOP LIGHT AND MAKE A GRINDING SOUND. IT CONTINUED TO DO THIS EVERY TIME FOR A COUPLE WEEKS. THEN TOWARD MID MARCH, I WAS BACKING OUT OF A DRIVEWAY AND THE POWER STEERING TOTALLY WENT OUT.IT STATED ON PANEL "POWER STEERING DEFAULT ASSIST." IT TOOK EXTREME EFFORT TO STEER THE WHEEL TO THE SIDE AS THE STEERING WHEEL WAS EXTREMELY RIGID. BECAUSE IT IS A SAFETY HAZARD TO DRIVE, IT HAS ONLY BEEN DRIVEN TO MOVE CAR IN APARTMENT PARKING LOT. I GOT THIS VEHICLE IN JUNE 2017 FROM A CAR DEALER WITH NO WARRANTY. FORD SAYS THIS VIN # IS NOT INCLUDED IN RECALL FOR TORQUE PROBLEM WITH POWER STEERING FAILURE. AS THIS IS A MANUFACTURING DEFECT AND A SAFETY HAZARD, I WANT THIS VEHICLE VIN ADDED TO RECALL LIST. IF I DRIVE IT ON OPEN ROAD, IT WILL SURELY CAUSE INJURY TO MY FAMILY. I CAN'T EVEN MANEUVER THE STEERING WHEEL.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CONWAY FORD (2393 US-501, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN LOCK MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONTACT STATES THAT WHEN VEHICLE WAS LEFT OVER NIGHT IN A PARKING GARAGE THE STEERING WAS COMPLETELY OUT UPON STARTING VEHICLE. THE ONLY WAY STEERING WOULD WORK IS WITH THE HELP WITH ANOTHER PERSON TURNING THE WHEEL. CONTACT STATES IGNITION STOPPED WORKING AS WELL AND NEEDED TO BE REPLACED. *TT

I HAVE CHECKED IT ONLINE AND SAW THAT THERE WAS A RECALL ON MY CAR SERIES. BUT I NEVER GOT AND UPDATE, OR MAIL FROM FORD, MERCURY FOR THE RECALL. NOW MY CAR HAS THE ISSUE AND CANT EVEN MOVE IT. IT IS FORD RESPONSIBILITY TO MAKE THE CAR RIGHT. THIS IS NOT CAUSED BECAUSE OF DRIVER. I CALL FORD SERVICES AND THEY DONT EVEN WANT TO FIX IT FOR THE CAR WHICH HAS A RECALL

WHILE DRIVING, POWER STEERING FAILED DURING INTERSECTION TURN. NO ACCIDENT, JUST WRESTLED STEERING WHEEL THROUGH PROBLEM. MY MECHANIC SAID FAILURE WAS "STEERING SHAFT TORQUE SENSOR". UPON RESEARCH, I FOUND THIS SEEMS TO BE PART OF A RECALL THAT I WAS NOT AWARE OF (REF 14V284000 ISSUED 5/29/2014 -- ALSO REF FORD 14S05). CALLED FORD CUSTOMER SERVICE FOR VERIFICATION. COULD NOT GET VERIFICATION OF PAST QUALIFICATION FOR MY VIN, JUST THAT "NONE OPEN NOW". SAID FOR RECALL IN QUESTION, THAT FORD MANAGEMENT HAD SINCE CLOSED THAT RECALL AS COMPLETE. HOW CAN I VERIFY THAT MY VIN ORIGINALLY PART OF THAT RECALL? AND IF SO, IS THERE NO RELIEF AVAILABLE? EXPENSIVE REPAIR -- $500+.