2009 MERCURY MARINER Complaints

MY 2009 MERCURY MARINER STALLS WHILE ITS IDLE, AT A INTERSECTION OR JUST WAITING. IT STALLS THEN I STARTED UP RIGHT AFTER IT STALLS.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE AT A TRAFFIC LIGHT, THERE WAS A KNOCKING IN THE STEERING WHEEL. THE CONTACT STATED THAT AN ELECTRIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ELECTRIC POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,571.

ON 3/8/2016 I STARTED MY ENGINE AND SHIFTED INTO REVERSE, UPON DOING THIS I NOTICED I HAD NO POWER STEERING. LEADING UP TO THIS DATE FOR APPROXIMATELY 2 WEEKS, I NOTICED MY STEERING WHEEL SHOOK AT ALL SPEEDS WHILE DRIVING AND WHILE PARKED WITH ENGINE RUNNING. I TOOK THE CAR TO RAY SKILLMAN FORD ON 3/8/2016 AND THEY DIAGNOSED THE PROBLEM AS A FAILURE IN THE STEERING ASSIST MOTOR AND THEY SAID THEY WOULD HAVE TO PULL MY STEERING COLUMN TO REPAIR THE MOTOR. I HAD MY CAR SERVICED FOR RECALL 14S05 IN SEPTEMBER 2014 IN WHICH THEY REPROGRAMMED THE POWER STEERING SENSOR AT CAPITAL CITY FORD. THIS RECALL REMEDY FAILED TO PREVENT THE ISSUE OF FAILURE IN MY VEHICLE. THE CLAIM NUMBER THROUGH FORD IS CAS-8977665-P8M0T0. THE TOTAL FOR THE REPAIRS IS $996.04.

WHILE MY CAR WAS PARKED, MY STEERING WHEEL BEGAN SHAKING VIOLENTLY UPON STARTING MY ENGINE ON FEBRUARY 22,2016. THE SHAKING CONTINUED EVERY TIME I DROVE MY CAR AT HIGH OR LOW SPEEDS AND ALSO WHILE IN PARK WITH THE ENGINE RUNNING. ON MARCH 8, 2016, AFTER STARTING MY ENGINE, I NOTICED THE POWER STEERING WAS COMPLETELY NON FUNCTIONING. THERE HAS BEEN A COMPLETE LOSS OF POWER STEERING CONTROL AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AT LOW SPEEDS.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL SHOOK VIOLENTLY AND SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

ON JANUARY 16 2016 POWER STEERING FAILED AND CAR BECAME VERY DIFFICULT TO STEER. POWER STEERING PSCM HAD BEEN REPROGRAMED PURSUANT TO NHSTA RECALL IN DEC. 2014. THIS DID NOT CORRECT THE PROBLEM (OBVIOUSLY) FORD DEALER DETERMINED THAT REPLACEMENT OF STEERING COLUMN WAS REQUIRED TO FIX THE PROBLEM BUT REFUSES TO REIMBURSE ME FOR THE COST ($1306.27)

THE POWER STEERING FAILED AND MY CAR BECAME EXTREMELY DIFFICULT TO STEER. AFTER SITTING FOR SEVERAL DAYS IT WORKED PROPERLY, BUT THEN FAILED AGAIN.ON 2-9-16 AUTONATION FORD, ST PETERSBURG FL,REPLACED THE STEERING COLUMN AT A COST TO ME OF $1306.27.THIS AUTOMOBILE IS A 2009 MERCURY MARINER VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR