2008 MERCURY MARINER Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE STEERING WHEEL SEIZED. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT ON THE RECALL LIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 85,850.

HCU MODULE FAILURE AT 60,000 MILES. THIS FAILURE IS MENTIONED INTSB 05-8-5 & IN NHTSA ID# 10017553 THIS SEEMS TO BE A RECURRING PROBLEM IN MANY FORD ESCAPE/ MERCURY MARINER HYBRIDS GOING BACK TO 2005. MY DEALER ESTIMATED THE COST TO BE ALMOST $6000. THIS IS VERY DISTURBING, ESPECIALLY SINCE THIS VEHICLE HAS BEEN WELL MAINTAINED SINCE PURCHASED IN 2009. IS FORD GOING INVESTIGATE THIS PROBLEM? CAN YOU DO ANYTHING TO HELP WITH THE FINANCIAL BURDEN PLACED ON AN OWNER OF ONE OF YOUR VEHICLES? WE HAVE PURCHASED A NUMBER OF FORD PRODUCTS OVER THE YEARS & FEEL THAT CUSTOMER LOYALTY SHOULD BE CONSIDERED. I HAVE LOST FAITH IN FORD SINCE THIS HAS OCCURRED. I HAVE DECIDED TO NOTIFY YOU OF THIS SITUATION SINCE THIS REPAIR COST IS OUT OF THE QUESTION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.

A MESSAGE SAYING 'POWER STEERING ASSIST FAULT' CAME ON AND THE STEERING WHEEL BEGAN TO SHAKE VERY NOTICEABLY, ALMOST AS IF THE POWER STEERING WAS ABOUT TO QUIT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN 2014 FOR RECALL 14S05 AND THE DEALERSHIP SUPPOSEDLY DID THEIR SOFTWARE UPDATE. NOW THEY SAY IT IS DUE TO THE POWER STEERING TORQUE SENSOR NEEDING REPLACING WHICH IS THE EXACT RECALL 14S05. THEY ARE NOT HONORING IT BECAUSE THEY SAID IT WAS FIXED WHEN IT WAS BROUGHT IN PREVIOUSLY EVEN THOUGH THE PROBLEM WAS NOT FIXED, ONLY BANDAGED SO THEY CAN CHARGE ME $650 LATER ON. THIS IS A SAFETY CONCERN THAT THEY ARE KNOWINGLY FORCING PEOPLE TO PAY FOR. THERE IS A FACEBOOK POST REGARDING THIS VERY THING.

STEERING WHEEL SHAKES WHEN PARKED OR DRIVING. STEERING WHEEL ASSIST FAULT LIGHT COMES ON.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING ASSIST COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED YET. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD NOT BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) DUE TO THE MILEAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

THE POWER STEERING WENT OUT ON MY VEHICLE SO I TOOK TO 3 MECHANICS WHICH ALL SAID THE SAME THING THAT IT WAS MY POWER STEERING AND HAS A RECALL CODE OF 14S05. THEN ON PLACE SAID THEY CAN FIX BUT THEN TOLD ME THEY COULDN'T AFTER CHARGING ME $700 FOR A NEW SENSOR, THEN TOLD ME TO TAKE IT TO FORD. WHEN CONTACTED FORD THEY AGREED IT WAS A PROBLEM BUT WILL NOT FIX IT BECAUSE OF MY "VIN" NUMBER WAS NOT PART OF THE RECALL. HOW DOES THIS WORK IF PROBLEMS ARE KNOWN WHY AREN'T ALL "VIN" NUMBERS HONORED IN THE RECALL TO GET FIXED?

MY VEHICLE WAS COVERED UNDER RECALL 14S05 AND SAID RECALL WORK WAS DONE IN 2014 IN VA UNDER THE PREVIOUS OWNER, FORD DOES NOT HAVE RECORD OF WHAT "STEP" OR PART OF THE RECALL WAS DONE, THERE ARE 3 PARTS. LESS THAN 4 YEARS, THE RECALLED PART, THE TORQUE SENSOR IN THE POWER STEERING ASSIST HAS FAULTED, WHICH LEADS ME TO BELIEVE THAT IT WASN'T REPLACED UNDER THE RECALL. SINCE IT'S BEEN MORE THAN 12 MONTHS OR 12,000 MILES THEY ARE NOT WILLING TO REPLACE THE SAID RECALLED PART THAT WAS ORIGINALLY COVERED. THE CAR WAS IN DRIVE WHEN THE ASSIST FAULTED CAUSING STEERING TO BE VERY DIFFICULT AND HAD I BEEN DRIVING AT A HIGHER RATE OF SPEED COULD HAVE POTENTIALLY BEEN ACCIDENT CAUSING. I FEEL THAT THE RECALL WORK SHOULD BE EXTENDED TO REPLACING THE PART SINCE IT WASN'T DONE ORIGINALLY UNDER THE RECALL OR WAS AGAIN REPLACED WITH A FAULTY SENSOR TO FAULT AGAIN WITHIN LESS THAN 4 YEARS

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED REPLACEMENT. THE SENSOR WAS NOT REPLACED, BUT WAS RESET BY THE INDEPENDENT MECHANIC. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE TORQUE SENSOR WAS RESET AND THERE WAS NO HISTORY OF A POWER STEERING ASSIST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.

LOST POWER STEERING AS I WAS DRIVING THROUGH A PARKING LOT. SAW THE MESSAGE ON THE DASH "POWER STEERING ASSIST FAULT". CALLED FORD DEALERSHIP TO GET MY VEHICLE LOOKED AT BUT THEY ARE BOOKED 2 WEEKS FULL. ASKED ABOUT RECALL 14S05 BUT THEY TOLD ME MY VIN WAS NOT PART OF THE RECALL. I CONTACTED FORD AND THEY GAVE ME THE SAME INFORMATION. CAN NOT DRIVE VEHICLE AS IT IS TOO DANGEROUS IN WINTER. THIS ISSUE SEEMS TO BE VERY COMMON WITH THE 2008 MERCURY MARINER AND ESPECIALLY ONES THAT WERE NOT PART OF THE RECALL FOR THE SAME EXACT ISSUE.

FRONT MAIN SEAL IS LEAKING VEHICAL IS DRIPPING OIL ON MUFFLER WHEN SITTING STILL