2010 MERCURY MARINER Complaints

I WAS ON A MAJOR EXPRESSWAY WHEN THE VEHICLE STARTING DECREASING SPEED. I WENT FROM 55 MPH TO 45 TO 35 TO 25 TO 15 TO 5 AND THE STOPPED. LUCKILY TRAFFIC WAS LIGHT AND WHEN THIS STARTED, I PULLED OVER TO THE SHOULDER OF THE ROAD WHICH WAS CLOSE TO AN EXIT. I SOMEHOW GOT THE SUV HOME, STARTING THE ENGINE, IT DYING OUT AND GOING A COUPLE OF FEET OVER AND OVER AGAIN. WE TOOK THE VEHICLE TO OUR AUTO SHIP AND THEY SAID THAT FORD HAD A PROBLEM WITH THE THROTTLE AND GAVE US A NORTH CAROLINA CONSUMERS COUNCIL ARTICLE. THEY DID NOT HAVE THE DIGITAL EQUIPMENT TO FIX AND REFERRED US TO FORD DEALERSHIP. FORD DEALERSHIP ADVISED IT WAS THE THROTTLE. I TALKED TO FORD CUSTOMER SERVICE AND THEY ADVISED THERE WAS NO RECALL AND THERE WAS NOTHING THEY COULD DO.I WE SPENT $362.56 ON THROTTLE AND TWO LETTERS LATER FORD WILL DO NOTHING SINCE THEY SAY WE DO NOT HAVE THE EXTENDED WARRANTY AND WE ARE BEYOND THREE YEARS/36,000 MILES. I WAS AFRAID WHEN THE CAR DIED OUT ON THE EXPRESSWAY. *TR

DRIVING AND THE VEHICLE JUST SLOWED DOWN AND WAS NOT GETTING FUEL. I PULLED TO THE SHOULDER THE CAR WAS STILL RUNNING BUT NOT GETTING FUEL. I TURNED IT OFF AND RESTARTED AND IT WAS OK. A FEW WEEKS LATER IT DID IT AGAIN AND I CALLED A FORD DEALERSHIP TO HAVE IT CHECKED OUT. I WANTED TO GET IT TAKEN CARE OF BEFORE THE WARRANTY EXPIRED.THEY SAID THEY COULD NOT FIND ANYTHING WRONG. I HAD A COUPLE MORE ISSUES BUT I DID NOT DRIVE IT MUCH DURING COLDER WEATHER. IN JUNE OF 2013 I HAD ANOTHER INCIDENT WITH THE SAME ISSUE. OVER THE NEXT COUPLE OF MONTHS IT CONTINUED OCCASIONALLY BUT IN AUGUST OF 2013 IT STARTED MORE OFTEN. ONE INCIDENT WAS IN AN INTERSECTION THAT WAS VERY BUSY AND I CALLED THE SAME FORD DEALERSHIP TO GET IT IN AGAIN AND THEY THEN FOUND THE THROTTLE BODY WAS BAD AND HAD TO BE REPLACED, AT THIS TIME IT NOW CAST ME OVER $500.00 DOLLARS TO FIX IT. *TR

DRIVING AT APPROXIMATELY 55 MPH AND THE VEHICLE JUST STOPPED, PULLED TO SHOULDER ,THE ENGINE WAS STILL RUNNING BUT NO FUEL GETTING TO IT TO GO. I TURNED OFF THE IGNITION AND RESTARTED AND IT WAS FINE. IT HAPPENED AGAIN A FEW DAYS LATER AND I CALLED A FORD DEALERSHIP TO HAVE IT CHECKED,I WANED TO GET IT TAKEN CARE OF BEFORE WARRANTY EXPIRED IN DECEMBER OF 2012.I WAS TOLD THEY COULD NOT FIND ANYTHING WRONG WITH IT. I HAD ANOTHER INCIDENT ABOUT A MONTH LATER, AT THIS TIME I DID NOT DRIVE IT MUCH UNLESS I HAD TO UNTIL WARMER WEATHER. IN JUNE OF 2013 I HAD ANOTHER INCIDENT WITH THE SAME PROBLEM. I DID NOT HAVE ANY PROBLEMS UNTIL AUGUST OF 2013. I THEN HAD NUMEROUS INCIDENTS WITH THE SAME PROBLEM AND I CALLED THE FORD DEALERSHIP TO LOOK AT IT AGAIN. BY THIS TIME THERE WAS NO WARRANTY ON IT AND THE PROBLEM WAS FOUND. I HAD TO PAY MORE THAN $500.00 FOR IT TO BE REPAIRED. *JS

DRIVING TO WORK ON 1431, THE CAR FELT AS THOUGH IT HIT A BUMP, LOST ALL ABILITY TO DRIVE. PULLED OVER TO SIDE OF ROAD, TURNED CAR OFF FOR ABOUT 10 TO 15 SECONDS AND THEN BACK ON. AT THIS POINT IT SEEM TO OPERATE PROPERLY. THEN ABOUT THREE MILES DOWN THE ROAD IT DID THE SAME THING AGAIN. THIS TIME THERE WAS NO SHOULDER TO PULL OFF ON, SO TRAFFIC WAS TIED UP. WAS TRAVELING AT ABOUT 40 MPH THIS TIME. DID THE SAME THING, TURNED OFF AND THEN BACK ON AND SEEMED TO WORK NORMAL. LATER THAT EVENING GOING HOME FROM WORK THE CAR DID THE SAME THING, TWO MORE TIMES BEFORE I REACHED HOME. ONE TIME AS I WAS GOING FROM PALMER TO 1431 ON A CURVE. THE NEXT TIME IT WAS ON A SLIGHT INCLINE GOING HOME. THE ICON ON DASHBOARD WAS A WRENCH WHICH INDICATES IT HAD SOMETHING TO DO WITH THE THROTTLE CONTROL. TOOK TO DEALER AND THEY CONFIRMED IT WAS A DEFECTIVE THROTTLE CONTROL UNIT, AND CHARGED $650 TO REPAIR. BELIEVE THAT THIS IS/WAS A SERIOUS PROBLEM SAFETY WISE AND SHOULD HAVE BEEN COVERED BY FORD. *JS

I WAS TRAVELING ALONG, WITH MY DAUGHTER IN THE CAR, WHEN IT SEEMED TO JUST SHUT OFF. I WAS ONLY GOING 40MPH BUT IN A LINE OF TRAFFIC. I PULLED THE CAR OVER, IT WAS THEN I COULD TELL IT WAS SORTA STILL RUNNING. I COME TO FIND OUT LATER IT WENT INTO A SAFE MODE. SINCE THEN MY WIFE OR I HAVE BARELY DROVE IT. WE HAD A CLOSE FRIEND CHECK IT OUT AND IT IS THE THROTTLE BODY. I THEN DID SOME RESEARCH ONLINE AND COME TO FIND OUT IT SEEMS I'M NOT THE ONLY ONE WITH THIS PROBLEM. IS ANYONE OUT THERE MAKING FORD MOTOR COMPANY RESPONSIBLE FOR THIS? I CALLED THE DEALERSHIP, WHERE WE PURCHASED OUR VEHICLE NEW AND WAS TOLD THERE WAS NOTHING THEY COULD DO, UNLESS I PAID FOR THIS. I FEEL THIS IS UNFAIR! MY WIFE AND I PURCHASED THIS VEHICLE BRAND NEW WITH ONLY 8 MILES. WHY SHOULD WE BE PUNISHED FOR WHAT CLEARLY IS A DEFECT IN A FORD PRODUCT? PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 70 MPH THE VEHICLE SUDDENLY STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE CONTACT WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE. THE CONTACT SHUT THE VEHICLE OFF AND WAS ABLE TO RESTART IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THE THROTTLE WAS DEFECTIVE. THE DEALER REPLACED THE THROTTLE. THE FAILURE MILEAGE WAS 68,000.

9/8/2013 DRIVING 60MPH I FELT A SLIGHT JOLT AND NOTICE A YELLOW WRENCH LIGHT CAME ON DASHBOARD.THEN THE MERCURY MARINER DECELERATED AND STALLED TO WHERE I WAS ABLE TO MOVE TO SHOULDER OFF ROAD, AND TURN ENGINE OFF. AT THIS POINT NOT KNOWING WHAT TO DO I JUST TURNED CAR OFF FOR ABOUT 5 MINUTES AND THEN RE-START. THERE WAS NO WRENCH LIGHT, BUT I DID NOTICE A HESITATION FOR THE CAR TO CATCH. I DROVE HOME ABOUT 20 MILES AND THE CAR DROVE ROUGH AS IF IT WAS HAVING A HARD TIME SHIFTING AND NOTICE THE RPM DANCING BACK AND FORTH FROM 3-1 ON ROAD INCLINES. TOOK IT TO MECHANIC AND HAD A DIAGNOSTIC TEST READ NO STORED CODES.WHAT??? THIS HAPPEN WITHIN A 2 DAY PERIOD, CAR WOULD STALL, YELLOW WRENCH LIGHT WOULD APPEAR ON DASH. TOOK IT TO A FORD AUTHORIZED DEALER, AND HE KNEW EXACTLY WHAT IS WAS THROTTLE BODY MALFUNCTIONING. PAID. $301FOR PARTS AND LABOR. *TR

THE LIGHT TURNED GREEN AND I STARTED TO ROLL FORWARD TO GO, AND MY CAR JUST STOPPED. I DIDN'T NOT HAVE ENOUGH SPEED TO MOVE FROM THE SPOT I WAS IN. STUCK IN MORNING TRAFFIC I HAD TO TURN MY CAR OFF AND TRY TO RESTART IT. IT TOOK A FEW TURNS OF THE KEY AND IT FINALLY STARTED. *TR

DRIVING TO WORK AT STEADY SPEED WHEN ALL OF A SUDDEN THE CAR LOST ACCELERATION. WHILE I WAS ABLE TO STEER TO THE SIDE OF THE ROAD, HAD I BEEN IN THE MIDDLE OF A TURN OR AN ENTRY ON THE HIGHWAY, IT COULD HAVE RESULTED IN AN ACCIDENT. PULLED OVER TO SIDE OF THE ROAD. TURNED OFF VEHICLE AND RESTARTED. DROVE ABOUT 1/3 MILE AND IT DID IT AGAIN. THIS TIME WHEN I PUT THE CAR IN PARK AND KEPT IT RUNNING IT FELT LIKE IT WAS TRYING TO JUMP OUT OF GEAR AND ACCELERATE WHICH WAS VERY SCARY. WE DETERMINED BY CALLING INTERNET IT WAS THE THROTTLE BODY. CALLED THREE FORD DEALERSHIPS WHERE THEY WERE ALL SOLD OUT AND BACK-ORDERED. WE FOUND ONE AT THE FOURTH AND PUT IT ON OURSELF IN 30 MINUTES. COST $180 P/N DS7Z9E926D.FORD NEEDS TO DO THE RIGHT THING AND RECALL THE AFFECTED VEHICLES AS THEY KNOW IT'S A PROBLEM. THEY HAVE MULTIPLE CARS GETTING THIS PROBLEM FIXED DAILY!!!!!!!

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND MILEAGE WAS 88,000. UPDATED 10/17/13*CN THE VEHICLE WAS REPAIRED ON SEPT 6, 2013