2007 MERCURY MARINER Complaints

MY SON WAS USING OUR CAR HE DROVE IT TO WORK... ALL WAS FINE...HE USED THE CAR TO GO GET LUNCH IN THE SHOPPING CENTER... DROVE BACK FROM THE SHOPPING CENTER TO A PARKING SPOT OUTSIDE HIS JOB LOCATION... HE THEN COMPLETED HIS SHIFT AT DICK'S SPORTING GOODS WHERE MY WIFE AND I MET UP WITH HIM...WE ALL PROCEEDED TO OUR CAR AND TRUCK WHICH WERE PARKED ACROSS FROM ONE ANOTHER...MY WIFE AND SON GOT IN THE MERCURY I GOT IN MY TRUCK... MY SON TRIED TO START THE MERCURY BUT IT WOULD NOT TURN OVER...MY WIFE TRIED STILL WOULD NOT TURN OVER ... CHECKED THE BATTERY ALL WAS GOOD SO I THOUGHT MAYBE THE STARTER? HAD IT TOWED , AND A STARTER REPLACED? STILL NOTHING ... MY MECHANIC SAID IT WAS THE MOTOR ? AND I WOULD NEED A NEW MOTOR !!! SO I LOOKED ON LINE AND FOUND SOMETHING ABOUT A CLASS ACTION LAWSUIT INVOLVING MERCURY MARINER 2005 TO 2008 MINE IS A 2007 ? CALLED THEM BUT THE SAID I HAVE TO CONTACT FORD MOTOR COMPANY MY SELF ???? SO THAT IS WHAT LED ME TO YOU!!! CAN YOU HELP?

THE BRAKE SYSTEM'S HYDRAULIC CONTROL UNIT ("HCU"). ON SEVERAL OCCASIONS WHILE DRIVING, THE BRAKE PEDAL WILL TRAVEL TO THE FLOOR WHILE TRYING TO BRAKE RESULTING IN NO BRAKING ACTION (IE., VEHICLE NOT SLOWING). THIS MIGHT HAPPEN FOR ONE OR TWO PEDAL DEPRESSIONS BEFORE THERE IS ANY SLOWING OF THE VEHICLE. THIS PROBLEM HAS PLACED ME IN SITUATIONS WHERE I HAVE TO TAKE EVASIVE ACTION TO NOT HIT A VEHICLE IN FRONT OF ME, OR TRAVELING INTO A CONTROLLED (WITH STOP SIGNS) INTERSECTION. BELOW THERE IS A SPACE TO SPECIFY 'WHEN DID THIS HAPPEN.' I AM INPUTTING THE MOST RECENT DATE OF THIS PROBLEM, BUT IT HAS HAPPENED AT LEAST TEN TIMES BEFORE THIS.

TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE ALARM SYSTEM SOUNDED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2007 MERCURY MARINER. AFTER DRIVING AND PARKING THE VEHICLE, THE CONTACT COULD NOT REMOVE THE KEY FROM THE IGNITION. THE CONTACT HAD TO TURN THE STEERING WHEEL AND MANEUVER THE KEY IN ORDER TO GET IT TO RELEASE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND WAS GRADUALLY GETTING WORSE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,500.

TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE INSTRUMENT PANEL DISPLAYED A TRIANGLE WITH AN EXCLAMATION POINT. THE PANEL DISPLAYED THAT THE DRIVER NEEDED TO PULL OVER IMMEDIATELY. THE CONTACT PULLED OVER AND THE IGNITION HAD TO BE TURNED TO THE OFF POSITION FOR A FEW MINUTES IN ORDER FOR THE VEHICLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR ELECTRONIC COOLANT PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE CHECK FOUR BY FOUR, SERVICE BRAKES, AND PULL OVER SAFELY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE JERKED FORWARD AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

THE POWER STEERING WENT OUT IN MY MOTHER'S 2007 MARINER HYBRID WITH 72,000 MILES DUE TO FAILURE OF THE POWER STEERING CONTROL MODULE. AFTER SEARCHING ONLINE FORUMS, I FOUND THIS TO BE A RATHER COMMON ISSUE ON THE 05-07 MARINER AND ESCAPE HYBRIDS. THE REPAIR WILL COST JUST UNDER A THOUSAND DOLLARS ONCE YOU LOCATE THE PART. AFTER HAVING IT DIAGNOSED AT MY FORD DEALER, I CONTACTED FORD CUSTOMER CARE TO SEE IF THEY COULD RESOLVE THE ISSUE, AND THEY ACTED LIKE IT WAS SOMETHING THEY WERE UNAWARE OF EVEN THOUGH IT DOES NOT TAKE MUCH SEARCHING TO SEE IT'S A COMMON PROBLEM. ALSO IT'S A SAFETY ISSUE. THE SAME PART WAS RECALLED ON THE 08-11 ESCAPE AND MARINER HYBRIDS, AND THE RECALL SHOULD HAVE INCLUDED THE 05-07 AS WELL. FORUMS: HTTP://COMMUNITY.CARTALK.COM/DISCUSSION/2161203/2006-FORD-ESCAPE-HYBRID-POWER-STEERING-FAILURE HTTP://WWW.HYBRIDCARS.COM/FORUMS/SHOWTHREAD.PHP?100317-POWER-STEERING-FAILURE HTTP://WWW.CARCOMPLAINTS.COM/FORD/ESCAPE_HYBRID/2006/STEERING/STEERING.SHTML HTTP://WWW.GREENHYBRID.COM/FORUMS/F26/SERVICE-POWER-STEERING-MODULE-GONE-BAD-20550/INDEX2.HTML HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/6206/FORD/ESCAPE-HYBRID/FORD-ESCAPE-HYBRID-SUSPENSION-STEERING-PROBLEMS. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE SEAT BELTS FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL*THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2007 MERCURY MARINER HYBRID. WHILE DRIVING ABOUT 70 MPH THE VEHICLE JUST SHUT DOWN. CW THE CONSUMER STATED THE DEFECTIVE COOLANT PUMP WAS REPLACED, PRIOR TO THE RECALL. THE CONSUMER IS REQUESTING REIMBURSEMENT. RECALL # 14V526000. *JB