2008 MERCURY MARINER Complaints

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 30 MPH, he had to hard brake, however, afterward while depressing the brake pedal, the brake pedal traveled to the floorboard. The vehicle was taken to the dealer where the failure was diagnosed as a hydraulic control unit (HCU) failure. The contact was informed that the HCU needed to be replaced. The contact stated that the vehicle was not repaired as the parts were on backorder. The contact stated that he discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN nor the Year/Make/Model was not included in the recall. The manufacturer was notified of the failure and informed that contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 89,000.

The contact owns a 2008 Mercury Mariner. The contact stated while her husband was driving 75 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact stated that her husband exited the freeway and veered to the side of the road while using physical force to steer the vehicle. The contact's husband was able to drive to the residence even though the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) because the VIN was not included. The failure mileage was approximately 186,000.

The power stearing went out all at once and a light popped up saying power assit fault

The contact owns a 2008 Mercury Mariner. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering). The contact took the vehicle to a local dealer and had the recall repair completed. The vehicle was not repaired. The contact stated that on December 27, 2022, while exiting her garage porch the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

The contact owns a 2008 Mercury Mariner. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle lost power steering functionality and was difficult to turn. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V284000 (Steering) however, the vehicle was previously repaired under the recall. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 238,000.

Our torque sensor needs replacing. McFarland Ford in Exeter said that the torque sensor was repaird via recall at First Ford in Fall River, MA 2014. We have NEVER had a problem with steering. First Ford in Fall River informed me that if we brought the vehicle in for an oil change, any recall item would have been checked, and if they found no problem with it at that time, it was reported, and that ended the recall status for our vehicle. Please, we need your help. My husband is 83; I am 70. This whole thing smells. How can checking something we had no problem with cancel a recall status on our vehicle. There was no warning. Our vehicle worked fine. We got in the next morning, and the steering wheel wouldn't turn.

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was included in NHTSA Campaign Number: 14V284000 (Steering) and an inspection was performed along with a software update. The contact stated while driving approximately 20 MPH, the vehicle lost power steering functionality making it difficult to turn to the left or the right. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the power steering functionality was restored. The failure occurred three times on the same day. The dealer was contacted and informed of the failure however, the vehicle had not been taken the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 185,669.

My power steering light popped on about 6-9 months ago for about 10 seconds and then turned off. About a month ago now, I gently hit a boulder with my front right tire. I dented a couple of steering rods and something else. Got it fixed, and then when the repair guy was backing my car out of their shop, my car just turned on its own. It's the same issue that required a recall of the steering column in this car years ago. (I had it replaced as part of that recall in 2014.) I talked to 3 different Ford dealership parts departments. They all told me the same thing. "Hmm...this is very odd. I've never seen a part number changed so many times. They also changed the location of this specific factory...this is really odd. Right now, Ford is guaranteeing 300 steering columns being manufactured and released in September and another 300 in October. But there are over 850 people on the pre-order list." So tell me why, this part was recalled like 6+ years ago and all of a sudden now, these same parts are having the same issues. The power steering will just stop working whenever it wants. Every single ford parts guy I talked to at the 3 different Ford's I talked to said all of the above is very suspicious. "It seems like Ford never fixed the problem and it trying to cover their ass".

The contact owns a 2008 Mercury Mariner. The contact stated while her mother-in-law was driving 70 MPH, the vehicle lost power steering functionality. The contact's mother-in-law pulled the vehicle off the road and drove to an independent mechanic. The contact’s mother-in-law stated there was no warning light illuminated. The mechanic diagnosed the vehicle and determined that the electrical power steering assist needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the vehicle was not included in the recall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was unknown.

Drove fine day before got in next morning wheel very tight hard to turn Took to shop they said loss of electric power steering. Guy said this vehicle had trouble with that Checked for any recalls NHTSA had this on their site as a recall started in 2014 I called dealership here in town and guy basically laughed at me because was a 2008 and said not going to fix your car forever. Recall has expired. It’s a safety issue.