2009 MERCURY MARINER Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

I WAS APPROACHING A STOP SIGN GOING ABOUT 15 MPH AND THE APPLIED THE BRAKE. INSTEAD OF STOPPING, THE CAR ACCELERATED AND I HAD TO STEER AROUND A CAR IN THE INTERSECTION TO AVOID AN ACCIDENT. I APPLIED THE EMERGENCY BRAKE AND THREW THE CAR INTO PARK TO STOP IT.

ON 1/1/2016 I WAS DRIVING ON 495 W IN QUEENS, NY HEADING BACK TO MANHATTAN WHERE I LIVE. OUT OF NOWHERE THE CAR BEGAN JERKING, A WRENCH LIGHT ON THE DASH PANEL CAME ON (WHICH I NEVER SAW BEFORE) AND I COULD TELL THE CAR WAS DECELERATING. I TRIED HITTING THE ACCELERATOR AGAIN, THE CAR WOULD JERK, THE ENGINE WAS REVVING BUT WAS BARELY MOVING. I KNEW I HAD TO PULL OVER AND LUCKILY I WAS ABLE TO NAVIGATE TO THE SHOULDER OF THE ROAD. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I AM A CONFIDENT DRIVER, HOWEVER, A LESS CONFIDENT OR TIMID DRIVER MOST LIKELY WOULD HAVE PANICKED AND GOTTEN INTO A POTENTIALLY SERIOUS COLLISION.

I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MODULE. IT COST ME $1,100.17 TO REPLACE THE STEERING COLUMN. ON AUGUST 19, 2014 I BROUGHT THE CAR TO FORD TO BE SERVICED FOR RECALL 14S05. BECAUSE THIS RECALL WAS FOR POWER STEERING AND THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM, I THOUGHT THE EXPENSE WOULD BE PART OF THE RECALL. I HAVE COME TO LEARN THE THE RECALL WAS TO UPDATE THE SOFTWARE ONLY. WHICH WAS DONE TO THIS CAR AND DIDN'T HELP. THE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THE SERIOUSNESS OF LOSING THE ABILITY TO STEER THE CAR DUE TO FAULTY MANUFACTURING AND THE COMPROMISED POSITION THAT IS PLACED ON THE DRIVER, OTHER CARS ON THE ROAD AND PEDESTRIANS. THIS CAR HAS ONLY $45,000.

WHILE DRIVING DOWN THE ROAD ANYWHERE FROM 20-55 MPH, THE CAR SEEMS TO STALL OUT AND THE ACCELERATOR NO LONGER WORKS. YOU HAVE TO PULL OVER AND SHUT THE VEHICLE OFF AND IT WILL START AGAIN. SOMETIMES THE SAME PROBLEM WILL OCCUR AGAIN WITHIN SECONDS, MINUTES, OR DAYS LATER.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG WITH THE POWER STEERING CONTROL MODULE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE SAME FAILURE ON SEPTEMBER 15, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,833.

POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

VEHICLE HAS ORIGINAL MICHELIN P225/65R17 CROSS TERRAIN TIRES: DOT SEQUENCE B93T, DOT PRODUCTION NUMBER PYMX 2908, WITH 55,057 MILES. DURING ROUTINE OIL CHANGE AND TIRE ROTATION, SHOP DISCOVERED DRY ROTTING BETWEEN TREADS AND FINE-LINE CRACKING ON ALL FOUR TIRES REQUIRING NEAR-FUTURE REPLACEMENT. MICHELIN SIX-YEAR WARRANTY EXPIRED JULY 2015. VEHICLE IS PARKED IN RESIDENTIAL GARAGE; THERE IS NO KNOWN ADVERSE WEATHER EXPOSURE.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.