2010 MERCURY MARINER Complaints

MY HUSBAND WAS DRIVING THE CAR AT 65 MPH ON THE HIGHWAY AND THE CARE WENT LIMP AND WOULD NOT ACCELERATE. HE HAD TO PULL OVER TO THE SIDE AND RESTART THE CAR. THIS HAPPENED TO HIM 3 TIMES AND ME ONE TIME. I TOOK IT TO A DEALERSHIP AND IT IS THE THROTTLE BODY. YOU HAVE RECEIVED SEVERAL COMPLAINTS AND THERE IS AN ONGOING INVESTIGATION. IN ADDITION, THE DEALERSHIP WAS GOING TO OVERCHARGE ME FOR THE REPAIR. PLEASE DO EVERYTHING IN YOUR POWER TO GET FORD TO RECALL THIS PARTY AND REIMBURSE THE CUSTOMER BEFORE THERE IS A FATALITY. *TR

I HAVE NO THROTTLE RESPONSE, ENGINE RPM DROP BACK TO AN IDLE, ENGINE RUNS ROUGH AND STALLS. NO POWER. MOVING TO THE SIDE OF THE ROAD, TURN ENGINE OFF AND RESTART AND WILL RUNS FINE, BUT TODAY THIS PROBLEM RECURRED EVERY 4 MILES. I WAS ONLY 22 MILES FROM HOME BUT THAT IS A LOT OF STOPPING ALONG SIDE OF THE ROAD. *TR

THROTTLE BODY,,,, DRIVING DOWN THE STREET..ALL OF THE SUDDEN A WRENCH APPEARS AND THE CAR DOES NOT GO... HAVE TO TRY AND SAFELY PULL OVER...HAVE TO SHUT THE CAR OFF AND RESTART IT,,, THIS HAS HAPPENED 6 TIMES IN THE PAST WEEK...GOING APPROX 30 MPH---. ALSO HAPPENED ABOUT A MONTH AGO ON THE FREEWAY GOING ABOUT 70 MPH....VERY SCARED..THIS CAR IS GOING TO GET ME KILLED! *TR

MY 2010 MERCURY MARINER WENT INTO LIMP MODE AND WOULD NOT RESPOND TO THROTTLE INPUTS. I RESEARCHED THIS ISSUE AND LEARNED THAT THIS PROBLEM APPEARS TO BE RELATED TO A FAULTY THROTTLE BODY OR ELECTRONIC CONTROL PANEL FOR THE THROTTLE BODY. THIS AN EXTREMELY DANGEROUS CONDITION AS IT APPEARS AT RANDOM WITHOUT WARNING. I BELIEVE THIS MUST BE A DEFECT THAT HAS BEEN KNOWN TO FORD FOR SOME TIME AND NEEDS TO BE THE SUBJECT OF A RECALL. *TR

WAS DRIVING ON FREEWAY AT ABOUT 70-75 MPH AND HESITATION OCCURRED AND SPEED UNCONTROLLABLY DECREASED. I WENT TO RIGHT LANE (HAD BEEN IN MIDDLE LANE) AND STOPPED ON THE SHOULDER OF THE NEAREST EXIT LANE. LUCKILY IT WAS VERY CLOSE. I WAS AFRAID THAT I WOULD LOSE CONTROL OF STEERING ALSO. THIS IS 3RD TIME THIS HAPPENED, SO TOOK TO DEALERSHIP AND THEY REPLACED THROTTLE BODY ASSM. FOR CLOSE TO $500. TECHNICIAN SAID I SHOULD BE HAPPY NOW, THE NEW PART HAD BEEN RE-DESIGNED. I'D BE ALOT HAPPIER IF FORD HAD TAKEN RESPONSIBILITY EARLIER WHEN THEY REALIZED IT NEEDED TO BE REDESIGNED. THE PREVIOUS OCCURRENCE I WAS IN LEFT LANE AT VERY BUSY TIME ON XPRESSWAY AND HAD TO PULL ONTO THE LEFT HAND SHOULDER....VERY CLOSE TO BEING HIT. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A LOSS OF ENGINE POWER. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY UNTIL THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE THROTTLE BODY ASSEMBLY WOULD NEED TO BE REPLACED HOWEVER, THE PART WAS ON BACK ORDER AND THE VEHICLE WOULD BE REPAIRED WHEN THE PART BECAME AVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

WHILE DRIVING ON LOCAL INTERSTAE (271S) MY CAR BEGAN TO LOSE SPEED AND DROPPED FROM 60 MPH TO 10MPH THEN TO A CRAWL. LUCKIY I MADE IT TO THE SHOULDER ( I WAS IN THE RIGHT LANE WITH LIMITED TRAFFIC) THE CAR BEGAN TO SPUTTER AND JUMP. I TURNED OFF THE IGNITION. THIS COULD HAVE BEEN A SERIOUS POSSIBLE FATAL ACCIDENT IF I HAD BEEN IN HEAVY TRAFFIC. NO WARNING WAS PROVIDED. IT HAPPENED, THE WRENCH SYMBOL POPPED UP AS IT WAS HAPPENING AND THERE WAS NOTHING I COULD DO. I TRAVEL DAILY ON THE HIGHWAY TO/FROM WORK. THE TRAFFIC IS VERY HEAVY. LUCKILY, I WAS ON THE ROAD ON TH WEEKEND DURING A FAIRLY LOW POPULATED TIME FRAME. I CALLED MERCURY AND AND RECEIVED NO ASSISTANCE . I CALLED MY LOCAL DEALERSHIP AND RECEIVED NO SATISFACTION THERE ALSO. THIS IS A SERIOUS INCIDENT AND HAS HAPENED TO MANY ( I CAN PROVIDE WEBSITE WITH TESTIMONIALS.) SINCE THIS NOT A POWERTRAIN ISSUE AND IT WAS PAST THE 3/35,000 COVERAGE, IM STUCK WITH THE EXPENSE $360.00. WEAR AND TEAR IS ONE THING BUT TO SEE A FLAW LIKE THIS OCCUR FOR MANY AND NOTHING IS DONE IS NOT ACCEPTABLE. *TR

DESCRIPTION WAS MAD WITH COMPLAINT NO. 10525937 I HAD ENTERED THE WRONG TYPE VEHICLE. *TR

MY DAUGHTER WAS TRAVELING IN LOUISIANA ON BUSINESS, WHEN FOR NO REASON THE SUV STOPPED ON THE INTERSTATE SHE PHONED ME IN TEARS ON THE ISSUE, SHE WAS STRANDED ON THE INTERSTATE FOR A SHORT WHILE. SHE GOT IT STARTED AGAIN AFTER A FEW MINUTES. SHE DROVE FOR ANOTHER FEW MILES AND IT DID IT AGAIN. SHE FINALLY MADE IT TO A DEALER. THE DEALER RAN A TEST THAT COST HER 125 DOLLARS ONLY TO TELL HER SHE HAD A BAD ELECTRONIC THROTTLE BODY ASSEMBLY. THEY INFORMED HER THAT THE PART WAS NOT AVAILABLE AND WOULD BE DAYS MAYBE WEEKS BEFORE THEY COULD GET ONE. SHE THAN RETURNED TO HER PLACE OF STAY , THAT TOOK ABOUT AN HOUR BECAUSE SHE COULD TAKE THE INTERSTATE AND HAD TO STOP EVERY FEW MILES TO RESTART THE ENGINE. WHAT A HUGE INCONVENIENCE AND FRIGHTENED SHE WOULD BE REAR ENDED. I HOPE A RESOLUTION IS IN THE WORKS FOR THIS SAFETY ISSUE. *TR

DRIVING AT 45 MPH AND CAR WENT INTO LIMP MODE. CALLED FOR A TOW TRUCK TO MY DEALER WHERE I BOUGHT THE CAR ONLY 6 MONTHS AGO. THEY SAID IT WAS THE THROTTLE BODY. DID LOTS OF RESEARCH TO FIND THIS IS A HUGE ISSUE THAT NEEDS TO BE RECALLED. FORD NEEDS TO TAKE RESPONSIBILITY BEFORE MORE GET INJURED! MY DEALER REFUSES TO COVER THIS REPAIR NOR CAN GIVE ME AN ETA BECAUSE THIS IS ON NATIONAL BACKORDER. BECAUSE THIS HAPPENS SO MUCH. TOO, ONCE THE NEW THROTTLE BODY COMES, I'M SURE I'D HAVE THE SAME ISSUE AS THE PART IS A DEFECT. *TR