2010 MERCURY MARINER Complaints

I WAS DRIVING AT ABOUT 25 MPH WHEN THE CAR SUDDENLY LURCHED FORWARD, THEN BEGAN RAPIDLY DECELERATING. I HAD TO GET OFF THE ROAD AND COAST TO A STOP. I TURNED THE CAR OFF THEN RESTARTED IT AND EVERYTHING SEEMED FINE, BUT THE PROBLEM HAPPENED AGAIN LATER THAT DAY AND SEVERAL MORE TIMES IN THE COMING WEEKS. IT HAS HAPPENED AT VARIOUS SPEEDS AND UNDER DIVERSE CONDITIONS. IT IS INTERMITTENT AND UNPREDICTABLE. AFTER NEARLY CAUSING AN ACCIDENT ON THE INTERSTATE DUE TO THIS OCCURRENCE I AM NOW LIMITED TO SURFACE STREETS AND ONLY WHEN I HAVE NO OTHER OPTION BUT TO DRIVE MY CAR. AFTER DOING SOME READING IT SEEMS THAT THIS IS A KNOWN DEFECT WITH THE THROTTLE BODY AND I WORRY THAT EVEN IF I PAY OUT OF POCKET TO HAVE IT REPAIRED I WILL ONLY BE BUYING ANOTHER PART WITH THE SAME DEFECT. MY HOPE IS THAT FORD WILL ISSUE A RECALL OF THE VEHICLES FOR WHICH THIS IS A KNOWN ISSUE! *TR

STALLING. AFTER DRIVING 60 MILES, SOME AT FREEWAY SPEEDS, WE STOPPED AT A CROSSROAD TO CROSS. UPON CROSSING IT RAN ROUGH AND STALLED JUST AS WE CROSSED THE STREET. WAITED TWO MINUTES, RESTARTED AND DROVE REST OF WAY HOME WITH NO PROBLEM. POSTED SPEED ON ROAD WE CROSSED IS 55 MPH. HAD IT STALLED IN FRONT OF TRAFFIC THERE COULD HAVE BEEN AN ACCIDENT. WE HAD OUR TWO GRANDCHILDREN IN THE BACK SEAT. THIS IS THE 2ND TIME IN 5 WEEKS. HAD THE FUEL PUMP AND SPARK PLUGS CHANGED THE FIRST TIME. RAN FINE UNTIL YESTERDAY. NO CHECK ENGINE LIGHT IS COMING ON. TODAY I ORDERED AN THROTTLE BODY. *TR

CAR WENT INTO 'LIMP MODE" AT ABOUT 25 MPH AND THE ORANGE WRENCH WARNING LIGHT CAME ON. HAD TO STOP, TURNED OFF THE ENGINE AND THEN RESTARTED. WARNING LIGHT WENT OFF BUT IT OCCURRED AGAIN IN ABOUT 5 MILES. WENT TO FORD DEALER THE NEXT DAY AND THEY COULD NOT FIND ANYTHING WRONG NOR DUPLICATE THE PROBLEM. PROBLEM HAPPENED AGAIN A COUPLE OF MILES AFTER LEAVING THE DEALERSHIP. I IMMEDIATELY RETURNED TO THE DEALER AND THEY ONCE AGAIN COULDN'T FIND ANYTHING WRONG. TWO DAYS LATER ON I-95 THE CAR WENT INTO "LIMP MODE" THE ORANGE LIGHT CAME ON AND I DROVE TO THE SIDE. THE TRAFFIC WAS BACKED UP SO I WAS GOING ABOUT 25 MPH WHEN THIS OCCURRED. WHEN I RESTARTED THE ENGINE THIS TIME, THE "WRENCH" WARNING LIGHT WENT OFF BUT THE "CHECK THE ENGINE" LIGHT CAME ON AND REMAINED ON. NEXT DAY RETURNED TO THE DEALER AND THIS TIME THEY SAID THEY FOUND THE PROBLEM AND IT WAS THE THROTTLE BODY. IN RESEARCHING ON LINE I FOUND THAT THIS IS OCCURRING WITH SOME FREQUENCY AND WOULD CERTAINLY LIKE TO SEE FORD TAKE RESPONSIBILITY FOR ISSUING A DEFECTIVE PART. AS OF NOW IT LOOKS LIKE I WILL HAVE TO PAY THE BILL AND HOPE THAT THE NEW PART IS NOT DEFECTIVE ALSO. IT IS A REAL SAFETY ISSUE AND HOPEFULLY THIS WILL BE RESOLVED. *TR

I WAS DRIVING APPROX. 55MPH ON THE PARKWAY WHEN MY VEHICLE GAVE ME A KICK BACK (SHOOK A LITTLE) AND BEGAN TO DECELERATE UNTIL IT COMPLETELY STOPPED. I COULD NOT GET THE VEHICLE TO ACCELERATE AND HAD TO PULL OVER TO THE SIDE OF THE ROAD WHERE I TURNED THE VEHICLE OFF, TURNED IT BACK ON, AND WAS ABLE TO DRIVE AGAIN. I DROVE APPROX. 3 MILES BEFORE THE PROBLEM OCCURRED A SECOND TIME, THIS TIME I WAS UNABLE TO MAKE IT ALL THE WAY TO THE SHOULDER BEFORE THE VEHICLE COMPLETELY STOPPED SO I ENDED UP AT A DEAD STOP IN A TURN LANE. I WAS ABLE TO GET THE CAR TO THE SHOP WITHOUT ANY ISSUES OCCURRING AGAIN AND WAS TOLD THE ISSUE WAS READING AS "P2112 THROTTLE ACTUATOR CONTROL STUCK CLOSED" - THE ENTIRE PART NEEDS TO BE REPLACED AND WILL COST ME $400 AS IT IS NOT COVERED UNDER WARRANTY. I CALLED FOMOCO AND WAS TOLD THAT THEY WERE NOT AWARE OF THIS ISSUE DESPITE MANY COMPLAINTS I HAVE SEEN ONLINE THROUGH THE NHTSA. I AM HOPEFUL THAT FORD WILL COME THROUGH AND PAY FOR A PORTION (IF NOT ALL) OF THIS REPAIR AS THIS WAS AN EXTREMELY DANGEROUS INCIDENT AND ONE THAT IS CLEARLY OCCURRING WITH MANY OF THEIR VEHICLES WITH THE DRIVE-BY-WIRE THROTTLE. IF FORD DOES NOT RECALL THIS, IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY OR FATALLY INJURED. I CAN ONLY IMAGINE IF I WOULD HAVE BEEN DRIVING DOWN I-95 AT THE TIME MY THROTTLE FAILED. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE ACCELERATOR PEDAL WAS ENGAGED WITHOUT ANY RESPONSE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, IT RESUMED NORMALLY. THE FAILURE RECURRED AT LEAST FOUR TO FIVE TIMES A DAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

AS I WAS DRIVING ABOUT 40 MPH MY MARINER JERKED THEN LOST ACCELERATION. I WAS ABLE TO PULL OFF THE ROADWAY SAFELY INTO A PARKING LOT. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING IT I WAS ABLE TO DRIVE A FEW FEET BEFORE IT HAPPENED AGAIN. AGAIN SHUT ENGINE OFF AND RESTARTED. A FEW DAYS LATER IT HAPPENED AGAIN AND I TOOK IT TO THE DEALER WHO SAID IT WAS THE THROTTLE BODY AND IT IS ON NATIONAL BACK ORDER BUT IT IS SAFE TO CONTINUE DRIVING TO VEHICLE!! AS I WAS DRIVING HOME A FEW NIGHTS AGO THIS HAPPENED AGAIN 4 TIMES WITHIN 1 MILE. NEEDLESS TO SAY I WILL NOT BE DRIVING MY VEHICLE UNTIL THIS IS REPAIRED. (AND WHO KNOW HOW LONG THAT WILL BE!). PLEASE RECALL THIS PART BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED! *TR

I WAS DRIVING ALONG NORMALLY WHEN THE CAR LURCHED AND THE ENGINE WENT TO IDLE. I PULLED ONTO A LOT AND STOPPED THE ENGINE WHILE I LOOKED UP WHAT THE WRENCH LIGHT MEANT. WHEN I RESTARTED THE CAR IT SOUNDED NORMAL, BUT WHEN I GOT BACK ON THE ROAD AND ATTEMPTED TO ACCELERATE IT DID THE SAME THING. I PULLED OFF THE ROAD AGAIN AND STOPPED THE ENGINE AGAIN FOR A SHORT TIME. UPON RESTARTING I PULLED BACK ONTO THE ROAD AND COULD ACCELERATE TO ABOUT 20 MPH WITHOUT ANY PROBLEMS. I THEN LIMPED THE CAR TO THE DEALER, ABOUT 2 - 3 MILES AWAY, AND LEFT IT. THE NEXT DAY THE DEALER CALLED AND ADVISED ME THAT THE THROTTLE BODY WOULD HAVE TO BE REPLACED (150 MILES OUT OF WARRANTY) AND THE LAST ONE THE DID TOOK 2 MONTHS TO OBTAIN. I HAVE READ ON THE INTERNET THAT THERE HAVE BEEN 27,000 COMPLAINTS LIKE THIS ONE. ISN'T IT ABOUT TIME FOR A RECALL! *TR

THE ENGINE SUDDENLY WENT FROM 70 MPH TO LIMP MODE AT ABOUT 900 RPM'S OR SO. I WAS ABLE TO GET TO THE SHOULDER AND TURN THE ENGINE OFF. I RESTARTED THE ENGINE, AND IT WORKED NORMALLY ALLOWING ME TO ACCELERATE AND LEAVE THE EXPRESSWAY. I WAS NOT SURE WHAT HAD HAPPENED SO I DID NOT THINK ANYTHING OF IT. THIS HAS HAPPENED FOUR MORE TIMES SINCE. I THOUGHT AT FIRST THAT I HAD BAD GASOLINE BECAUSE THE ENGINE LIGHT WENT ON FOR THE SECOND INCIDENT AND THE CAR WAS LOW ON GAS. I LIMPED TO A GAS STATION THAT TIME AND FILLED THE TANK. AFTER RESTARTING THE CAR EVERYTHING WORKED NORMALLY, AND THE ENGINE LIGHT TURNED OFF. IN THE SUBSEQUENT INCIDENTS, I DID NOT NOTICE THE ENGINE LIGHT GOING ON. I JUST TURN OFF THE ENGINE AND RESTARTED THE CAR. THIS IS VERY DANGEROUS TO LOSE POWER AT 70 MILES PER HOUR. IN ONE CASE I HAD JUST PAST A TRUCK ON A TWO LANE HIGHWAY. I NOTICED THAT THIS SEEMS TO FALL UNDER YOUR NHTSA ACTION #:PE13003. *TR

ON MULTIPLE OCCASIONS I WOULD BE DRIVING THE CAR AND IT WOULD LOSE ALL POWER AND THE WRENCH SYMBOL WOULD APPEAR IN THE INSTRUMENT PANEL. I WOULD HAVE TO PULL OVER, STOP THE CAR AND TURN IT OFF. IT WOULD THEN START AND I COULD GO FOR AN UNDETERMINED PERIOD OF TIME AND IT WOULD HAPPEN AGAIN. THIS RESULTED IN MORE THAN ONE NEAR MISS BY OTHER CARS TRAVELING ON AN INTERSTATE. I HAD IT REPAIRED BY THE MERCURY DEALERSHIP WHO HAD TO ORDER THE PART SINCE THEY SAID THIS WAS HAPPENING SO MUCH IT WAS HARD TO GET THE THROTTLE BODY PART NEEDED TO REPAIR THE VEHICLE. *TR

CAR LOST POWER DURING TURN..APPARENT STALL ..ACCIDENT NARROWLY AVERTED BY SURROUNDING TRAFFIC REACTING TO SITUATION. DIAGNOSED AS FAULTY THROTTLE BODY. ALSO LOST POWER ON HIGHWAY PREVIOUS WEEK. VEHICLE GOES INTO LIMP MODE.PART REPLACED BY DEALER ..SHORTAGE OF PARTS NECESSITATED WAIT FOR NEW PART...DEALER IS APPARENTLY AWARE OF THIS PROBLEM BUT PLEADS IGNORANCE..THAT THERE IS A PROBLEM...RECALL SHOULD BE INITIATED BEFORE SOME ONE IS SERIOUSLY HURT. *TR