2008 MERCURY MARINER Complaints

THE POWER TORQUE SENSOR FOR THE POWER STEERING WAS ALREADY RECALLED AND HAD THE SYSTEM UPDATED BEFORE I GOT THE CAR IN 2014. THE CARS STEERING WHEEL STARTS SHAKING A LITTLE THEN ALL OF A SUDDLE THE STEERING WHEEL LOCKS UP AND THE POWER STEERING STOPS WORKING, SO YOU CAN'T HARDLY TURN IT. I CAME INCHES FROM GETTING IN A WRECK. YOU CAN UPDATE THE SYSTEM BUT IT WILL ONLY WORK FOR ABOUT 1 OR 2 YEARS.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS NOT EXPERIENCING A FAILURE UNTIL AFTER A REPAIR WAS COMPLETED BY A DEALER FOR A POWER STEERING RECALL. THE DEALER INDICATED THAT THEY PROVIDED THE REMEDY BUT THE CONTACT WAS UNABLE TO CONFIRM THAT THEY REPAIRED THE VEHICLE. SHORTLY AFTER THE DEALER'S REPAIR, THE STEERING WHEEL HAD A STRONG VIBRATION AND THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO ENSURE THAT IT WAS STATIONARY WHILE DRIVING ON THE ROAD. THE VEHICLE WAS TAKEN BACK TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER INDICATED THAT THEY WOULD NOT PROVIDE A SOLUTION SO THE CONTACT WAS WAITING ON INSTRUCTIONS FROM THE MANUFACTURER. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING). THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 05/04/17*LJ *CN

HAD MINOR STEERING ISSUES AND FOUND I HAD A RECALL ON IT FOR THE POWER STEERING. TOOK IT TO SEELYE WRIGHT OF KALAMAZOO AND THEY REPROGRAMMED IT. WITHIN TWO WEEKS OF THIS THE STEERING WHEEL WAS JUMPING ALL OVER THE PLACE WHEN STOPPED AND WOULD PULSATE. THIS PROBLEM WAS NOT THERE BEFORE I TOOK IT IN. I CALLED THEM AND THEY TOLD ME THEY DIDN'T HAVE TIME TO SEE ME AND THAT THEY WERE ALL BOOKED UP UNTIL AFTER THE NEW YEAR, ETC. ESSENTIALLY SHOOING ME AWAY. I LATER DID MAKE AN APPOINTMENT AND THEY FOUND THAT I NEED A NEW STEERING COLUMN, WHICH IS INCLUDED IN THE RECALL, HOWEVER THEY TOLD ME THAT MY RECALL WAS CLOSED.? THIS DIDN'T MAKE SENSE TO ME SINCE I AM STILL HAVING ISSUES AND NOW I NEED A NEW STEERING COLUMN? I AM BEING FORCED TO DRIVE THIS VEHICLE WITH BROKEN STEERING THAT SHOULD BE COVERED BY THE RECALL. I HAVE BEEN TAKING THIS VEHICLE BACK AND FORTH TO WORK AND TAKING MY KIDS TO SCHOOL IN THE MORNING. I FEEL LIKE FORD AND EVEN MORE SO SEELYE SHOULD MAKE THIS RIGHT. I AM DRIVING A VEHICLE THAT IS A DANGER TO MYSELF AND OTHERS BECAUSE THE RECALL WAS NOT PROPERLY FIXED. SEELYE CLOSED THE RECALL EARLY AND NOW I AM BEING STUCK WITH FORDS MISTAKE. UPDATE: CALLED FORD AND THEY GAVE ME A CASE NUMBER CA11743787, AND TOLD ME TO TAKE THE CAR IN TO GET FIXED. WHEN I SHOWED UP TO GET THE CAR FIXED I RAN INTO THE "CLOSED" RECALL PROBLEM AGAIN. NOW I AM ON THE PHONE WITH FORD WAITING AN ANSWER TO SEE IF THEY WILL ACTUALLY HONOR THE RECALL AND FIX IT. FORD IS NOT CHOOSING TO HONOR THE RECALL SINCE THE DEALERSHIP CLOSED IT WITHOUT IT BEING FIXED CORRECTLY.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE WAS HEARD AND THE POWER STEERING SERVICE WARNING INDICATOR ILLUMINATED AND THE POWER STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THERE WAS A RECALL CODE INDICATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A SENSOR FAILURE. THE CONTACT WAS INFORMED THAT THE ISSUE WAS NOT DUE TO A RECALL. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE A RECALL CODE WAS STILL DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.

WHEN I PULLED OUT INTO TRAFFIC ON MY WAY TO MEIJER THE VEHICLE BEGAN TO STALL LIKE IT WAS IN NEUTRAL. I WAS ABLE TO DRIVE IT TO A STOP LIGHT WHERE I PUT IT INTO PARK. WHEN I TOOK OFF FROM THE TRAFFIC LIGHT EVERYTHING WAS OK, WENT TO MEIJER AND TURNED THE VEHICLE OFF. WENT SHOPPING & WHEN I STARTED THE VEHICLE AGAIN EVEYTHING SEEMED NORMAL. WITHIN A MILE OF LEAVING MEIJER THE VEHICLE BEGAN THE SAME SYMPTOMS "ACTING LIKE IT WAS GOING TO STALL." WHEN I TRIED TO INCREASE THE SPEED TO GET THE VEHICLE HOME IT WOULD NOT GO OVER 15 MPH. IT WAS LIKE IT WAS CONFUSED ABOUT WHAT GEAR IT WAS IN. I PUT THE VEHICLE IN REVERSE TO PULL INTO A PARKING SPACE AND THE VEHICLE DID NOTHING. I TURNED IT OFF AND RESTARTED IT THEN PUT IT IN DRIVE AND PULLED INTO A PARKING SPACE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE DRIFTED FROM ONE LANE TO ANOTHER. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING, THE POWER STEERING FAILED AND FORCED THE CONTACT TO MANUALLY CONTROL THE STEERING WHEEL. THERE WAS A RECALL FOR THE POWER STEERING, BUT THE VIN WAS EXCLUDED. THE DEALER WAS NOTIFIED OF THE ISSUE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 185,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING 50 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PSCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER STATED THAT PRIOR TO THE CONTACT OWNING THE VEHICLE, A REPAIR WAS PERFORMED WHICH BYPASSED THE RECALL. THE FAILURE MILEAGE WAS 106,000.

ABS LIGHT ALONG WITH SERVICE BRAKE LIGHT CAME ON WITH NO WARNING RESULTING IN NEAR COMPLETE BRAKE LOSS AND NEARLY STRIKING A PERSON CROSSING THE STREET.

STEERING WENT OUT AT 95,000 MILES ON MY DAUGHTER'S 2008 MERCURY MARINER. WE WERE LUCKY THAT SHE OR NO ONE ELSE WAS KILLED OR SERIOUSLY INJURED BECAUSE THE WEATHER WAS BAD AND THE ROADS WERE ICY. SHE STATES THAT SHE COULD BARELY TURN THE WHEEL AND IT TOOK ALL SHE HAD TO TURN AFTER IT WENT OUT, AND, IT SEEMED TO GET EVEN WORSE WHEN SHE STOPPED, SHUT IT OFF AND TURNED IT BACK ON. I ASSUME IT IS A RECURRING ISSUE FROM THE RECALL THAT WAS PERFORMED ON THE VEHICLE BACK IN 2015. I JUST CALLED FORD CUSTOMER SERVICE AND THEY STATE THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THEY CAN CONFIRM THAT IT WILL NOT BE COVERED. THEY RECOMMENDED THAT I TAKE IT TO A FORD DEALER FOR DIAGNOSIS AND REPAIR FOR A FEE. THE BIGGER ISSUE THAN COST IN MY OPINION IS THE LINGERING SAFETY HAZARD THAT STILL EXISTS. THE COMPONENT FAILED ABOUT A MONTH SHY OF 2 YEARS AFTER THE UPDATE, HOWEVER, AS FAR AS FORD IS CONCERNED, THE ISSUE HAS BEEN RESOLVED. SOMEONE COULD CRASH AND DIE BECAUSE OF THIS KNOWN ISSUE. IS FORD NOT CONCERNED? HOW CAN THEY SLEEP AT NIGHT KNOWING HUNDREDS OF THOUSANDS OF PEOPLE (LIKE MY DAUGHTER) ARE AT RISK. IN MY OPINION, IT IS COMPLETELY UNREASONABLE TO NOT CONDUCT ANOTHER RECALL FOR THE SAFETY OF THEIR CUSTOMERS. SOMEONE WITH MONEY NEEDS TO GET AFTER THEM WITH A LAWSUIT.