2008 MERCURY MARINER Complaints

I RECEIVED A MESSAGE ON MY DASH DISPLAY "POWER STEERING ASSIST FAULT" WHILE DRIVING. AFTER PARKING, SHUTTING OFF MY VEHICLE, AND THEN RESTARTING MY VEHICLE, MY POWER STEERING WAS LOCKED. THE BRIGHTON FORD DEALERSHIP ASSESSED MY VEHICLE AND TOLD ME I HAVE AN ISSUE WITH MY TORQUE SENSOR WHICH CAUSES THE POWER STEERING TO LOCK UP. I LOOKED UP TORQUE SENSORS FOR MY VEHICLE, AND DISCOVERED THAT TORQUE SENSORS IN MANY VEHICLES MATCHING THE SAME DESCRIPTION AS MINE WERE RECALLED FOR THE SAME EXACT MALFUNCTION. MY CAR WAS MANUFACTURED DURING THE DATES LISTED ON THE RECALL AS WELL. IT IS RECALL NUMBER 14S05. THIS RECALL IS NOT SHOWING UP FOR MY VEHICLE. WHY COULD THIS BE?

RECEIVED FORD RECALL #14S05 IN JULY OF 2014, FOR A "LOSS OF ELECTRIC POWER STEERING ASSIST" IN AFFECTED VEHICLES. THE RECALL NOTICE INDICATED THAT FORD WOULD PERFORM A "SOFTWARE UPDATE", OR, "REPLACE AFFECTED COMPONENTS FOR FREE OF CHARGE". TOOK MY VEHICLE TO A NEARBY FORD DEALERSHIP, HAD THE RECALL "SOFTWARE UPDATE" PERFORMED ON MY VEHICLE. AFTER THE "SOFTWARE UPDATE" WAS PERFORMED ON MY VEHICLE, MY VEHICLE SUFFERED A COMPLETE LOSS OF POWER STEERING ASSIST, REQUIRING THE REPLACEMENT OF THE ENTIRE STEERING COLUMN. THIS WAS THE EXACT REASON FORD HAD ISSUED RECALL #14S05 IN THE FIRST PLACE AND THE EXACT COMPONENTS FORD SAID IT WOULD REPLACE AS PART OF RECALL #14S05. FORD HAS SINCE REFUSED TO PAY FOR, OR, REIMBURSE ME FOR THE COST OF THIS REPAIR UNDER THE PREMISE THAT THE "SOFTWARE UPDATE FIXED THE POWER STEERING ASSIST DEFECT". AS A RESULT, FORD CONTINUES TO PERPETUATE INCREASED RISK OF ACCIDENTS AND SUBSEQUENT INJURY TO OWNERS OF THE AFFECTED VEHICLES.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS A CLICKING LOUD NOISE COMING FROM THE STEERING WHEEL WHEN MAKING A TURN, THE POWER ASSIST SYSTEM FAULT WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 138,000.

DROVE TO WORK ABOUT 15 MILES AND SHUT VEHICLE OFF. THEN STARTED VEHICLE TO MOVE VEHICLE TO ANOTHER SPOT AND STEERING WAS TIGHT AND ON DASH IT SAID POWER STEERING ASSIST FAULT. WAS UNABLE TO STEER CAR. CALLED FORD CUSTOMER CARE BECAUSE I WANTED TO KNOW IF MY VEHICLE HAD BEEN FIXED WITH CAMPAIGN14V284000 AND WAS TOLD CAMPAIGN WAS CLOSED.

MY POWER STEERING WENT OUT AND ON THE DASH IT SAID "POWER STEERING ASSIST FAULT". I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THE TORQUE SENSOR WENT OUT AND THE ELECTRIC STEERING COLUMN HAS TO BE REPLACED. THERE WAS A RECALL ON THE TORQUE SENSOR IN 2014, RECALL 14S05, AND THEIR SOLUTION WAS TO DO A SOFTWARE UPDATE INSTEAD OF REPLACING THE STEERING COLUMN. WHEN I CALLED FORD'S CORPORATE OFFICE ABOUT THIS THEY SAID THEY HAVE NOT DECIDED TO PAY FOR THE STEERING COLUMN TO BE REPLACED. I AM FILING THIS COMPLAINT BECAUSE THE SOLUTION TO THE RECALL DID NOT FIX THE PROBLEM BECAUSE THE TORQUE SENSOR STILL FAILED AND FORD SHOULD BE RESPONSIBLE. I KNOW THERE IS AN ONGOING INVESTIGATION ABOUT THIS ISSUE AND HOPEFULLY FORD WILL DO THE RIGHT THING AND REIMBURSE EVERYONE THAT HAS HAD TO PAY FOR THIS TO BE REPLACED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED. THE ANTILOCK BRAKES AND REGENERATIVE BRAKES DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF ROAD. THE VEHICLE WAS TOWED HOME. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED APPROXIMATELY TWENTY TIMES BEFORE THE ACTUAL FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.

MY WIFE WAS DRIVING ON HER WAY HOME, AND OUT OF NOWHERE THE STEERING FELT WEIRD, AND WHILE DRIVING THE CAR SHUT OFF. NO POWER STEERING OR POWER BRAKES (DUE TO ENGINE SHUTTING OFF) AND WE DO NOT KNOW WHY THIS HAPPENED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DISPLAYED "POWER STEERING FAULT" WARNING MESSAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.