2010 MERCURY MARINER Complaints

DRIVING 45 MPH WHEN THE CAR LOST THE ABILITY TO ACCELERATE AND MAINTAIN CURRENT SPEED. THE YELLOW SOLID WRENCH LIGHT CAME ON, THE ENGINE REMAINED RUNNING, AND THE CAR COASTED TO A STOP. THE DRIVER TURNED OFF THE CAR WAITED A COUPLE MINUTES THEN RESTARTED AND CAR OPERATED NORMALLY. THIS PROBLEM HAPPEN FOUR ADDITIONAL TIMES AND WAS DIAGNOSED AT A FORD CERTIFIED DEALERSHIP AS HAVING A DEFECTIVE THROTTLE BODY. THROTTLE BODY WAS REPLACED AND CAR OPERATED NORMALLY FOR NOW. EVERY OCCURRENCE WAS A POTENTIALLY DANGEROUS SITUATION AS I WAS IN TRAFFIC. *TR

A YEAR AGO IN JULY OF 2012 NOT SURE THE APPROXIMATE DATE, I WAS ON MY WAY TO WORK AND ALL OF A SUDDEN EVERYTHING JUST CUT OFF. I'M IN THE MIDDLE OF THE ROAD, ACCELERATOR TO THE FLOOR AND NOTHING. I TOOK THE CAR TO THE DEALERSHIP SAME DAY AND THEY HAD IT ALL DAY LONG AND COULDN'T FIGURE OUT WHAT CAUSED THE SHORT AND SENT ME ON MY WAY. NOW PRESENT DAY WHICH IS A BOUT A YEAR LATER I TAKE MY CAR IN FOR A SIMPLE SAFETY INSPECTION, WAIT 10 MINUTES FOR THE PORTER TO BRING ME MY CAR TO FIND OUT ITS IDLING AND THE ACCELERATOR IS TO THE FLOOR AND ITS NOT MOVING. THE GENTLEMEN COMES IN AND TELLS ME ITS MY THROTTLE BODY GOING OUT ON THE CAR, HE TOLD ME THIS HAS HAPPENED TO SEVERAL PEOPLE AND THE PART IS ON BACK ORDER. HE SAID A GUY HAS HAD HIS CAR SITTING THERE FOR 10 DAYS AND THE PART HAS YET TO COME IN. THEY TELL ME THIS NEEDS TO BE REPLACED, BUT IRONICALLY ENOUGH MY WARRANTY EXPIRED 4 DAYS AGO MAY 25,2013, WHICH I WASN'T AWARE OF. I WAS AT THE DEALER 2 MONTHS PRIOR GETTING A OIL CHANGE THIS DIDN'T DAWN ON YOU TO TELL ME IT WAS GOING TO EXPIRE. SO I CAME TO YOU WITH THIS PROBLEM A YEAR AGO YOU HAD NO CLUE AND SAID HAVE A GREAT DAY, I'VE BEEN IN EVERY 3 MONTHS OR SO FOR OIL CHANGES SINCE THAT INCIDENT, AND YOU COULDN'T HAVE NOTICED THIS PROBLEM BEFORE MY WARRANTY EXPIRED AWFULLY CONVENIENT. I'M AMAZED WITH ALL THE COMPLAINTS AND PROBLEMS I'VE SEEN ABOUT THIS SAME ISSUE AND NO RECALL HAS BEEN MADE. THIS IS DANGEROUS. WHAT IT TELLS ME IS THAT FORD DOESN'T CARE ABOUT THEIR CONSUMERS ENOUGH TO TAKE THIS MATTER SERIOUSLY AND CORRECT THIS ERROR. *TR

THE CAR LOST ALL POWER WHILE I WAS DRIVING ON THE INTERSTATE AT 65 MPH. I WAS ABLE TO STEER IT TO THE SIDE OF THE ROAD, AND TO RESTART IT. THE SAME THING HAPPENED IN 3 MILES AND THEN AGAIN IN 1 MILE. IT WAS OKAY FOR THE NEXT 3 MONTHS. THEN I TRIED TO PASS A TRACTOR AND MY CAR STALLED. I GOT IT TO THE SIDE OF THE ROAD AND WAS ABLE TO LIMP INTO A FORD SERVICE CENTER WHERE THEY DIAGNOSED A " THROTTLE BODY FAILURE". I AM WAITING ON A PART BACK ORDER TO GET IT FIXED! *TR

WHILE I WAS DRIVING ON HIGHWAY AT 70MPH - IN CRUISE CONTROL, CAR SUDDENLY STARTING LOSING SPEED. TRIED TO RESUME SPEED BUT WAS NOT ABLE TO ACCELERATE, SO I PULLED OVER. WHILE STOPPED, CAR STARTED ACTING LIKE IT WANTED TO STALL SO I SHUT CAR OFF AND HAD IT TOWED TO SHOP. MECHANIC STATES THEY ARE GETTING A THROTTLE BODY ERROR. *TR

MY WIFE WAS DRIVING DOWN THE STREET IN OUR MERCURY MARINER WHEN IT SUDDENLY WENT FROM 30 TO 0 MPH FOR NO REASON. HER FOOT WAS ON THE ACCELERATOR WHEN IT SUDDENLY SLOWED TO A STOP, RIGHT IN THE MIDDLE OF THE ROAD. WHEN SHE TRIED TO DRIVE IT AGAIN THE POWERTRAIN ALARM WAS ON SO WE HAD IT TOWED TO THE DEALER. FORD MECHANICS FOUND IT TO BE AN INTERNAL SHORT IN THE THROTTLE BODY AND REPLACED IT. UNBELIEVABLY, WE HAD TO PAY $342.47, AFTER FORD REFUSED TO DO THE REPLACEMENT OF AN INTEGRAL PART OF THE ENGINE EVEN THOUGH THE POWERTRAIN WARRANTY WAS STILL IN EFFECT AND IT WAS A POWERTRAIN ALARM. NOT ONLY DO I BELIEVE THIS REPAIR SHOULD HAVE BEEN PAID BY FORD UNDER THE WARRANTY, BUT I BELIEVE WE WERE FORCED TO CORRECT A DANGEROUS DEFECT THAT SHOULD HAVE HAD A RECALL, AS MANY OTHERS HAVE HAD THIS SAME PROBLEMS WITH THEIR FORD PRODUCTS AND IT IS EXTREMELY DANGEROUS FOR A CAR TO COME TO A SUDDEN HALT FOR NO REASON. *TR

SEVERAL TIMES, WHILE DRIVING VEHICLE, ENGINE SUDDENLY LOST POWER AND THE CHECK ENGINE LIGHT CAME ON SOON AFTERWARD. AT TIMES I WAS DRIVING AT HIGHWAY SPEEDS, AND AT TIMES SLOWER--THE LAST TIME BEFORE SERVICE WAS APPROX. 40 MPH. HAD TO PULL OVER SEVERAL TIMES TO THE SIDE OF THE ROAD, STOP THE ENGINE, THEN RESTART AND TRY TO CONTINUE DRIVING. AFTER SEVERAL MORE LOSSES OF COMPRESSION AND POWER, RETURNED HOME AND TOOK THE VEHICLE IN FOR SERVICE TO THE DEALERSHIP WHERE IT WAS PURCHASED. THEY RAN DIAGNOSTICS, BUT WERE UNABLE TO DUPLICATE THE PROBLEM. PROBLEM RECURRED SEVERAL TIMES AFTERWARD, AND WITH THE CHECK ENGINE LIGHT STILL ON, RETURNED FOR SERVICE ON 4/02/12, WHERE THE DIAGNOSTICS CONFIRMED A PROBLEM WITH THE THROTTLE BODY. IT WAS REPLACED AND THERE HAVE BEEN NO PROBLEMS SINCE THEN. I HAD TO SPEND THE FOLLOWING AMOUNTS FOR SERVICE: DIAGNOSTICS ON 3/30/12: $59. ACTUAL REPAIR ON 4/02/12: $450.61. *TR

2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION INTERMITTENTLY AT VARIOUS SPEEDS. *SMD THE CONSUMER STATED SHE BEGAN NOTICING THE PROBLEM IN 2011, AFTER A 2010 UPDATE OF THE TRANSMISSION SOFTWARE IN A FACTORY RECALL. IN ADDITION TO THE HESITATION WHEN TRYING TO ACCELERATE, THERE WERE ALSO A FEW INSTANCES WHERE THE CRUISE CONTROL SEEMED TO EITHER SURGE OR BACK DOWN, AS IF IT DIDN'T KNOW QUITE HOW TO RESPOND, USUALLY, BUT NOT ALWAYS, WHEN ON A SLIGHT INCLINE. THE CONSUMER STATED ON ONE OCCASION, WHEN THE VEHICLE WAS IN PARK, WITH THE MOTOR IDLING, SHE WAS UNABLE TO GET THE VEHICLE TO GO INTO TO GEAR ON THE FIRST ATTEMPT, WHEN IT DID SHIFT, IT SHIFTED VERY HARD AND NOISILY INTO GEAR ON THE 2ND ATTEMPT. ALSO, THE VEHICLE WOULD SHIFT ROUGH IN LOWER GEARS, TYPICALLY FROM AS TOP OR ACCELERATING AFTER SLOWING TO ALMOST A STOP. THE CONSUMER WENT TO ANOTHER DEALER, AFTER THE DEALER WHERE SHE ORIGINALLY PURCHASED THE VEHICLE FROM, FAILED TO ADDRESS THE PROBLEMS SHE EXPERIENCING. THE SECOND DEALER INFORMED HER, THE TRANSMISSION VALVE BODY WAS DAMAGED EVEN BEFORE THE RECALL CAME OUT IN 2012. THE PART WAS REPLACED. HOWEVER, THE CONSUMER EXPERIENCED A HESITATION IN JANUARY 2013. THE CONSUMER STATED AFTER READING ABOUT AN INVESTIGATION OF FORD VEHICLE, WHICH INCLUDED HER MODEL YEAR, SHE WAS CONCERNED ABOUT THE THROTTLE BODY, WHICH HAD NOT BEEN REPLACED.

SUDDEN LOSS OF POWER, ENGINE IDLES BUT NO PROPULSION, SPEEDOMETER INSTANTLY DROPS TO ZERO. *TR

ENGINE STALLED WHILE DRIVING AT HIGHWAY SPEED, STARTED SURGING, RUNNING VERY ROUGH AND WOULD NOT GO ANY FASTER THAN ABOUT 15 MPH. THE VEHICLE WAS STOPPED AND SHUT OFF. AFTER A FEW MINUTES THE VEHICLE WAS STARTED AND SEEMED TO RUN NORMALLY. THE VEHICLE RAN NORMALLY UNTIL 10/05/2012 WHEN IT STALLED AND RAN VERY ROUGH AGAIN. AT THIS TIME THE VEHICLE WAS BEING DRIVEN TO THE LOCAL DEALER FOR A CHECK. WHILE WAITING FOR A CALL BACK FROM THE DEALER THE VEHICLE WAS RESTARTED AND SEEM TO RUN NORMALLY AGAIN. AFTER TALKING TO THE SERVICE MGR., IT WAS LEARNED THAT THE PROBLEM MOST LIKELY WAS THE THROTTLE BODY AND IT WOULD NOT BE UNDER WARRANTY. AT THIS TIME IT WAS DECIDED TO TAKE THE VEHICLE TO A LOCAL SHOP THAT WE WERE VERY PLEASED WITH FOR PAST SERVICE FOR OTHER VEHICLES WITHIN OUR FAMILY. THE LOCAL SHOP ORDERED AND INSTALLED A NEW THROTTLE BODY AND THE VEHICLE HAS PERFORMED NORMALLY. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT THE DRIVER WAS ABLE TO RESTART THE VEHICLE IMMEDIATELY AFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 50,200.