2010 MERCURY MARINER Complaints

THIS IS A LETTER I WROTE TO MY REPAIR SERVICE ON 8-3-12. "THIS HAS HAPPENED THREE TIMES IN THE LAST TWO DAYS AND IS A VERY DANGEROUS VEHICLE TO DRIVE. WHEN DRIVING THE VEHICLE ON A SIDE STREET ONCE AND TWICE ON THE EXPRESSWAY, THE VEHICLE SUDDENLY LOSES POWER AND WHILE THE ENGINE IS RUNNING I COULD NOT ACCELERATE. THE ENGINE LIGHT AND TOOL LIGHT BOTH CAME ON AND TWICE JUST THE TOOL LIGHT CAME ON (THE WRENCH). NOTHING COULD BE DONE TO REGAIN SPEED. IT SEEMED AS THOUGH THE ACCELERATOR PEDAL WAS DISABLED. I HAD TO PULL OVER TO THE SHOULDER OF THE ROAD, TURN THE ENGINE OFF AND RESTART THE CAR. IF I HAD NOT BEEN CLOSE TO A SHOULDER, THIS WOULD HAVE BEEN MOST DANGEROUS FOR ME AND FOR THE TRAFFIC BEHIND ME. THE CAR JUST LOSES ALL POWER AND GETTING IT TO THE SIDE OF THE ROAD AND OUT OF THE WAY OF TRAFFIC IS A DANGEROUS ENDEAVOR. THIS CAR CANNOT BE DRIVEN SAFELY. " I DROVE THE CAR TO A CLOSE BY LOCAL REPAIR SHOP. THE SAME THING HAPPENED TO A SHOP EMPLOYEE. THE OWNER OF THE SHOP RECOMMENDED TAKING THE CAR TO A DEALER. I AM NOT A TIMID DRIVER, BUT I WAS AFRAID TO DRIVE THE CAR AND HAD IT TOWED ($52.50) TO THE FORD DEALERSHIP. THE COST TO REPLACE A THROTTLE BODY WAS $516.08. I READ RECENTLY THAT THE CAR WAS REPORTED TO SUPPLY LIMP-HOME SPEEDS. I DID NOT EXPERIENCE THIS AND DEFINITELY FEEL THIS IS A VERY DANGEROUS PROBLEM. *TR

WENT TO SHUT BACK DOOR ON VEHICLE AND THE BACK GLASS JUST EXPLODED. GLASS WENT EVERY WHERE ME AND MY CHILDREN WERE HIT WITH GLASS BUT NO INJURIES. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED TWICE AND WITHOUT WARNING. THE CONTACT STATED THAT THE POWER TRAIN WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AFTER THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MIELAGES WERE 35,500.

ENGINE LOST POWER. RPM DROPPED TO APPROX 1000 AND THROTTLE BECAME UNRESPONSIVE. ENGINE WARNING LIGHT CAME ON. ENGINE WAS RUNNING VERY ROUGH. PULLED OFF INTERSTATE HIGHWAY. SHUT OFF ENGINE. RESTARTED AND RAN NORMALLY. NEXT DAY DEALER STATES THAT NO FAULTS WERE REGISTERED, SUSPECTS THROTTLE BODY DEFECT. CONCERNED THAT I MAY NOT BE SO LUCKY TO BE IN LIGHT TRAFFIC NEXT TIME RESULTING IN ACCIDENT. *TR

SHORT IN LEFT FRONT HEADLIGHT AND FOR CHANGED LIGHT BULB AND 10 MINUTES AFTER PARKING MY CAR AND OWNING IT 1 1/2 MONTHS THE CAR BLEW UP. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER . THE CONTACT STATED THAT WHILE DRIVING 70 MPH , THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. THE CONTACT WAS THEN ABLE TO RESTART THE VEHICLE AND DROVE TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 43,696.

ON FEB 2010, I SIGNED A 3-YR LEASE ON A 2010 MERCURY MARINER. ON DEC 23, 2011, AFTER 8HRS OF DRIVING, ON THE WAY TO MY RELATIVES, THE VEHICLE STARTED JERKING. WITH 22,250 MILES ON THE VEHICLE, MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. ON 12/24/11, I TOOK IT TO A NEARBY FORD DEALERSHIP AND THEY HAVE HAD MY TRUCK GOING ON TWO WEEKS AND THEY ARE JUST REPAIRING THE TRANSMISSION. SINCE I LEASED THIS THROUGH FORD MOTOR CREDIT, I CONTACTED THEM LAST NIGHT IN HOPES THAT THEY WILL AT LEAST PRO-RATE MY LEASE FOR THE MONTH. TO NO AVAIL, THEY SAID THEY CAN'T. THE DEALERSHIP SAID THAT THERE IS NO RECALL FOR THIS PROBLEM BUT IT SEEMS LIKE I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. WHAT CAN I DO? *TR

I PURCHASED 2010 MERCURY MARINER AT THE END OF MAY 2010, APPROXIMATELY 21 WEEKS AFTER PURCHASE DATE MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. FORD DEALERSHIP REPLACED TRANSMISSION IN 10/16/10 (13 DAYS WITH DEALERSHIP) AND STATED VEHICLE ISSUES WERE CORRECTED. I RETURNED VEHICLE TO DEALERSHIP FOR CONTINUED TRANSMISSION SAFETY ISSUES (SAME AS NOTED ABOVE) ON 12/06/10 (4 DAYS WITH DEALERSHIP), AGAIN ON 1/11/11 (16 DAYS WITH DEALERSHIP) AFTER I HAD SUBMITTED 30 DEMAND LETTER ON 12/15/10 TO REPAIR OR REPURCHASE VEHICLE AND DEALERSHIP ADVISED EACH TIME TRANSMISSION REPAIR COMPLETED. YET EACH TIME TRANSMISSION ISSUES/CONCERNS STILL REMAIN. DEALERSHIP SERVICE MANAGER DROVE VEHICLE AND AGREED THERE ARE TRANSMISSION ISSUES/CONCERNS. FORD CUSTOMER RELATIONS ADVISED A TSB WOULD BE ISSUED PRIOR TO END OF JUNE 2011 THAT WOULD CORRECT TRANSMISSION AND OFFERED AN EXTENDED POWER TRAIN WARRANTY OF 60 MONTHS OR 100,000 MILES. I HAVE SENT EMAILS TO FORD CUSTOMER RELATIONS INQUIRING ON THE TSB ON 6/27/11, 6/29/11 AND 7/7/11, NO RESPONSE RECEIVED. NO TSB TO DATE. FORD MOTOR COMPANY IS NOT STANDING BEHIND THEIR VEHICLE PRODUCTION NOR THE CONSUMER THAT PURCHASED THIS VEHICLE. *TR

TL*THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG LIGHT REMAINED ILLUMINATED WHILE THE PASSENGER WAS SEATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE AIR BAG SENSOR WAS REPLACED, BUT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WILL BE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 14 AND THE CURRENT MILEAGE WAS 7,290. UPDATED 07/08/11*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, WITH NO SATISFACTORY OUTCOME. UPDATED 08/29/11

VIN IN THIS FORM WOULD NOT LET ME ADD THE 17TH DIGIT. THE 17TH DIGIT IS A 6. I SHUT REAR DOOR OF MERCURY MARINER AND REAR WINDOW SHATTERED-EXPLODED INTO LITTLE PIECES NO LARGER AND 1 INCH. TEMPERATURE 40 DEGREES. CLOUDY. NO ONE WAS INJURED. SHATTERED PIECES FELL ONTO A PARKING LOT.