2008 MERCURY MARINER Complaints

I GOT A RECALL NOTICE IN THE MAIL FOR THE POWER STEERING THAT IT COULD GO OUT. TOOK IT TO A FORD DEALERSHIP - AUTONATION IN WHITE BEAR LAKE MN_ AND THEY DID A SOFTWARE UPDATE AND CLOSED THE RECALL OUT AS COMPLETE. ALMOST IMMEDIATELY THE STEERING WHEEL BEGAN SHAKING INTERMITTENTLY AND RANDOMLY. IT GOT TO THE POINT IT WAS SHAKING VIOLENTLY SO I TOOK IT BACK IN AND WAS TOLD THE STEERING COLUMN NEEDED REPLACED. EVEN THOUGH THIS WAS ONE OF THE OPTIONS TO DO IN THE FIRST PLACE ON THE RECALL THEY SAID IT WAS NO LONGER COVERED AND WOULD COST $1300.00. I CALLED FORD AND THEY REFUSED TO COVER IT AS WELL BECAUSE THE SOFTWARE UPDATE WAS DONE. NOW IT IS NOT ABLE TO BE DRIVEN SAFELY UNTIL I CAN AFFORD THE REPAIRS. IT CLEARLY IS RELATED TO THE RECALL AS I KNOW THE 3 OPTIONS WERE TO UPDATE THE SOFTWARE, REPLACE TORQUE SENSOR OR REPLACE STEERING COLUMN. I HAVE READ COUNTLESS SIMILAR COMPLAINTS ONLINE - YET AUTONATION NOR FORD WILL FIX THE CAR.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

VEHICLE LOST ALL POWER STEERING WHILE UNDERWAY (EXTREMELY DANGEROUS WHEN VEHICLE LOST POWER STEERING, LUCKY TO HAVE AVOIDED A COLLISION). VEHICLE WAS "SERVICED" UNDER PREVIOUS POWER STEERING RECALL. VEHICLE STEERING WHEEL WOULD INTERMITTENTLY ROCK BACK & FORTH BEFORE FINAL FAILURE. FORD IS CLAIMING NO RESPONSIBILITY FOR FIX, AFTER ALREADY ISSUING A RECALL FOR STEERING RELATED DEFECT. THIS IS A DANGEROUS DEFECT IN CONTROLLING/STEERING THESE VEHICLE'S.

THROTTLE BODY STICKING, CAR PEDAL WOULD BE PUSHED DOWN AND CAR WOULD NOT MOVE THEN PUSH A LITTLE HARDER AND THE CAR WOULD JUMP FORWARD. THIS HAPPENS WHENEVER THE CAR HAS BEEN STOPPED AND THEN THE PEDAL IS PUSHED DOWN AGAIN TO TAKE OFF, SUCH AS AT STOP SIGNS, PARKING LOTS, DRIVE WAYS AND SO FORTH. TOOK CAR IN AND AT THE FIRST VISIT TO THE SERVICE DEPARTMENT THEY JUST CLEANED THE THROTTLE BODY, WHEN IT CONTINUED TO STICK WE TOOK IT BACK IN AND THEY REPLACED THE THROTTLE BODY COSTING HUNDREDS OF DOLLARS DUE TO THE WARRANTY ON THE VEHICLE WAS OUT . THIS ONE LASTED TILL JUST AFTER THE WARRANTY RAN OUT ON THE PART , THEN IT STARTED STICKING AGAIN. IT APPEARS TO STICK MORE IN COLD WEATHER . WE HAVE NOT REPLACED IT AT THIS TIME DUE TO THE COST OF THE PART AND THE FACT THAT IT DOES NOT SEEM TO LAST MUCH OVER A YEAR AT A TIME. I UNDERSTAND THIS IS A SAFETY ISSUE , BUT WE DO NOT HAVE THE MONEY TO REPLACE THIS PART EVERY YEAR . FROM WHAT I HAVE READ THIS HAS BEEN A ON GOING PROBLEM FOR OTHER PEOPLE AS WELL . WHY HAS THERE NOT BEEN A RECALL ON THIS PART?

STEERING WHEEL SHAKES AND GRINDING SOUNDS COMING FROM STEERING COLUMN THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. LOCAL FORD DEALERSHIP DIAGNOSED AS A FAULTY TORQUE SENSOR WHICH WOULD RESULT IN A LOSS OF POWER STEERING. HAD A RECALL ON THE VEHICLE APPROXIMATELY A YEAR AGO BECAUSE OF LOSS OF POWER STEERING DUE TO THE TORQUE SENSOR. AT THE TIME OF RECALL MY TORQUE SENSOR WAS NOT FAILING SO THE DEALERSHIP ONLY DID A COMPUTER SOFTWARE UPDATE. CLEARLY THE UPDATE DID NOTHING TO CORRECT THE ISSUE WITH THE TORQUE SENSOR ASSOCIATED WITH THE RECALL, HOWEVER NOW FORD WILL NOT CORRECT THE ISSUE WITH THE VEHICLE. I HAVE NOT PERSONALLY LOST MY POWER STEERING YET IN A SITUATION THAT COULD HAVE CAUSED INJURY HOWEVER THERE ARE A WHOLE SLEW OF COMPLAINTS FROM PEOPLE REPORTING THE EXACT SAME PROBLEM. A SUDDEN LOSS OF STEERING IS A BIG DEAL AND VERY DANGEROUS, IT IS SOMETHING FORD SHOULD BE REQUIRED TO CORRECT.

TRYING TO EDIT COMPLAINT # 10823464. PLEASE UPDATE RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN STEVENS POINT, WISCONSIN ON 12/30/15. SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AS A RESULT OF TORQUE SENSOR DEFECT. 01/27/16 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED TO MANUAL STEERING MODE, 29 DAYS AFTER THE RECALL SERVICE WAS PERFORMED. A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. I CONTACTED FORD CONSUMER LINE WAS TOLD THAT RECALL ON MY VEHICLE IS CLOSED. THE UPDATE WAS APPLIED. NOW I HAVE TO PAY FOR A TORQUE SENSOR, A COST OF $700.00. MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE WAS TO PREVENT THIS PROBLEM. NOW WE HAVE AN ERROR THE "POWER STEERING ASSIST FAULT" OR WITH TORQUE SENSOR, WOULD THIS REPAIR BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES? I WAS TOLD THE RECALL WAS CLOSED AND I MAY HAVE TO PAY FOR REPAIRS. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT. WE HAVE NEVER HAD ANY PROBLEMS UNTIL THIS ONE HAPPEN ON JANUARY 29TH. THIS SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON DECEMBER 30, 2015. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE HAS SEVERAL HUNDRED COMMON COMPLAINTS THE SOFTWARE UPDATE DID NOT CORRECT THE PROBLEM. WE FEEL WE SHOULD NOT PAY FOR ANY REPAIRS WITH TORQUE SENSOR AT $700.00. THIS SHOULD BE COVERED BY THE RECALL. WE HAVE MADE AN APPOINTMENT FOR SERVICE AND IS AT LOCATION TODAY AT A FORD DEALER. I CALL FORD CUSTOMER SERVICE LINE AT AND FILE A COMPLAINT, CASE # 8728537 AND WAS TOLD TO SAVE MY RECEIPTS IN CASE FORD HAS A NEW RECALL THAT COMES OUT TO REIMBURSE THE COST OF REPAIRS. PLEASE NHTSA, SPEAK WITH THE FORD ABOUT THIS. REQUEST FOR A DETERMINATION, IF THEY FEEL THEY ADEQUATELY MET ITS OBLIGATION TO REMEDY THIS RECALL AND WHY THE PROBLEM CONTINUES.

SAME RESULTS OF THE CONSUMER SATISFACTION PROGRAM 13N03. A DEFECTIVE THROTTLE BODY. CAR BEGAN TO STALL/CHOKE OUT WHILE ACCELERATING. IT CONTINUED TO DO SO UNTIL IT FINALLY LEFT ME ON THE SIDE OF THE ROAD. FORD IS AWARE OF THE PROBLEM BUT BECAUSE MY CAR WAS BUILT AT A DIFFERENT TIME/PLANT DOES NOT OFFER ASSISTANCE FOR A KNOWN UNSAFE PROBLEM. THIS STARTED ON THE FREEWAY AND CONTINUED AFTER I EXITED FOR FEAR OF STALLING ON THE FREEWAY. CAR HAS TO BE TOWED/REPAIRED AT MY EXPENSE. A FRIEND HAS THE SAME MODEL VEHICLE/SAME PROBLEM LAST YEAR, BUT DUE TO HER CAR BEING BUILT AT THAT PLANT/TIME WAS COMPENSATED FOR THE SAME EXACT PROBLEM. AGAIN, FORD IS AWARE OF THE PROBLEM BUT MINIMIZES COVERAGE. I CAN'T HELP BUT THINK OF WHAT COULD HAVE HAPPENED IF MY WIFE/DAUGHTER HAD BEEN DRIVING(AT NIGHT). IN REALITY, IT IS UNSAFE AND I COULD HAVE BEEN KILLED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE TORQUE SENSOR ON THE STEERING FAILED WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHO STATED THAT THERE WAS NO RECALL. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO A POWER STEERING RECALL IN 2014. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED. THE CONTACT WAS REFERRED TO THE LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,642.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE LOST POWER STEERING AFTER THE REPAIR. THE STEERING WHEEL ONLY OPERATED IN MANUAL MODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

WARNING LIGHTS COME ON AND LOSS OF POWER, INFORMS DRIVER TO SAFELY PULL OVER. TO ROAD. TOWED VEHICLE TO FORD DEALER AND WAS TOLD ONLY OPTION WAS TO REPLACE WITH NEW TRANSMISSION AND THAT FORD WOULD NOT ALLOW TO REPAIR THE TRANSMISSION, ONLY REPLACE WITH NEW. VEHICLE HAS 60K MILES AND IS WELL MAINTAINED. OTHER TRANSMISSION MECHANICS HAVE BEEN TOLD THAT FORD WILL NOT SELL THEM PARTS TO REPAIR THE CVTS AND ONLY A FORD DEALER IS AUTHORIZED AND CAN GET THE REPLACEMENT PARTS. THIS IS NOT RIGHT, THERE IS SOMETHING WRONG WITH THE CVT AND FORD NEEDS TO OWN UP THIS PROBLEM. A $9,200 REPAIR SHOULD NOT BE BORNE BY THE CONSUMER. I CAN SEE OVER THE INTERNET THAT THIS IS AN ON-GOING PROBLEM WITH OTHER CONSUMERS.