2008 MERCURY MARINER Complaints

Brakes go to floor dealer said they see nothing. They gave my vehicle back brake are normal again.two months go by it happens again but it fixed itself after 2 days. This just happen again 8/5/2022. I see a recall NHTSA campaign #19V904000 ,MFG campaign #19S54 Also a NHTSA recall#150546 How am I going to drive with brakes on the floor My vehicle is a 2008 Mercury Mariner Thanks in advance

The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving 5-10 MPH, the vehicle inadvertently lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving however, extra effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V284000 (Steering) and the vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

THE PROBLEM IS WITH THE ELECTRIC POWER ASSIST SYSTEM. I HAVE A TORQUE SENSOR PROBLEM OR SOMETHING THAT WANT LET THE POWER STEERING WORK. FORD HAD A RECALL FOR THIS PROBLEM FOR THIS YEAR MODEL. WHEN I CALL THEM THEY RESPOND AS MY CAR WAS NOT COVERED. IM HAVING THE SAME ISSUE THAT THE RECAll WAS FOR. NOT SURE WHY ITS NOT COVERED.

While driving suddenly a beep on the dashboard and a notice appeared, the steering wheel got too hard to make it turn, the notice on the dashboard "Power Steering Assist Fault" the part can"t be found anywhere but refurbished at a high price, it is very unsafe to drive while making turns. Wondering if this could be a good reason to order recall on this part. Vehicle was inspected by a Mechanic. what do I need to do now? Thanks

The contact owns a 2008 Mercury Mariner. The contact stated while driving approximately 75 MPH and attempting to make a turn, the vehicle lost power steering assist. The contact was able to continue driving the vehicle in manual steering mode causing the vehicle to be difficult to maneuver. There was no warning light illuminated. The vehicle was driven back to the residence and was diagnosed by an independent mechanic. The contact was informed that the steering sensor was not operating as designed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.

The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist fault warning message was displayed. There was an abnormal metal on metal noise detected. The steering wheel was unstable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified and referred the contact to NHTSA for assistance. The approximate failure mileage was 188,000.

The contact owns a 2008 Mercury Mariner. The contact stated that at startup, the steering wheel became difficult to turn. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.

I was going down the 4lane in my home town an my steering wheel just stopped working could have caused me to have a accident I was going 55 miles an hour it could have been bad if I hadn't had both hands on the steering wheel please Thank you Kathy

The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while moving from a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assist fault message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing Power Steering Control Module (PSCM) replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 150,000.