2010 MERCURY MARINER Complaints

My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe

The contact owns a 2010 Mercury Mariner. The contact stated while driving approximately 10 MPH and making a left turn, the vehicle came to a complete stop. There was no warning light illuminated on the instrument at the time of the failure; however, the power steering warning had since been illuminated. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online

Brakes inspected, back frame rusting out severe holes, mechanic stated you need another vehicle within a year

The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.

"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.

lost of steering control because of power steering failed. And caused elec. system to go nuts

I was driving when it felt like the vehicle was reving in park then the "wrench" icon appeared on my dash. I went a couple blocks & my vehicle felt like it wasn't shifting automatically as it should. I pulled over & turned it off. It started right back up with no lights on, I went half a block & stopped at a stop sign but while stopped the engine reved up. I was worried I was going to be in an accident. Then the "wrench" light came back on, since I was close to home I figured I'd just try to get home. About another block, the check engine light came on & was making strange noises. I kept my vehicle at about 5-10 mph & got it home. My car was very jerky.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE ELECTRIC POWER STEERING PUMP TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT POWER STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED AND THAT THERE WOULD BE NO ASSISTANCE IN REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.