2011 MERCURY MARINER Complaints

REGARDING: NHTSA RECALL NUMBER 14V-284, FORD RECALL NUMBER 14S05 ELECTRIC POWER STEERING THE RECALL INSTRUCTIONS TO DEALERS CALL FOR A SIGNAL TEST AND EITHER REPROGRAMMING A SENSOR OR REPLACING THE TORQUE SENSOR BASED ON THE RESULTS. IT ALSO CALLS FOR REPLACING THE TORQUE SENSOR UPON FAILURE IF THE FAILURE OCCURRED BEFORE THE VEHICLE HAD THE RECALL SENSOR PERFORMED. THE RECALL INSTRUCTIONS TO DEALERS ALSO TELLS THEM THAT A TORQUE SENSOR THAT FAILS AFTER THE REPROGRAMMING WAS DONE IS NOT COVERED BY THE RECALL. THE PURPOSE OF THE SENSOR REPROGRAMMING WAS TO INITIATE A WARNING IN THE DRIVER CONTROL CENTER UPON IMMINENT SENSOR FAILURE, BUT DOES NOTHING TO FIX, REPAIR OR REPLACE THE DEFECTIVE PART. I HAD THE DEALER PERFORM THE TEST AND SOFTWARE UPGRADE AND WAS UNDER THE MISTAKEN IMPRESSION THAT THE RECALL WAS TO ACTUALLY REPLACE THE STATISTICALLY FAULTY PART , AND NOT JUST A POTENTIAL WARNING. THE ELECTRIC POWER STEERING ON MY VEHICLE FAILED ON 4-12-2018 AND, INCIDENTALLY, I DID NOT GET A WARNING ON THE DRIVER INFORMATION CENTER BEFORE THE FAILURE; SO THE REPROGRAMMING DID NOTHING FOR MY VEHICLE. MY QUESTION IS WHY IS FORD/MERCURY NOT REQUIRED TO REPLACE THE FAILED SENSORS THAT ARE THE SUBJECT OF THE RECALL? I UNDERSTAND FORD NOT BEING REQUIRED TO REPLACE SENSORS THAT MIGHT FAIL BUT GIVING DRIVERS NOTICE OF IMMINENT FAILURE, BUT FORD SHOULD BE REQUIRED TO REPLACE SENSORS THAT DO FAIL EVEN AFTER THE REPROGRAMMING BECAUSE THE REPROGRAMMING IS NOT INTENDED TO FIX THE PROBLEM JUST WARN DRIVERS. THE SENSOR REPLACEMENT IS NEARLY A $2000 REPAIR THAT I BELIEVE SHOULD BE COVERED BY THE RECALL. CAN THE NHTSA EXPLAIN THE RATIONAL FOR NOT REQUIRING FORD TO ACTUALLY FIX THE DEFECT THAT CAUSES A SERIOUS HAZARD?

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MANISTEE FORD IN MANISTEE, MICHIGAN) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

GOT HOME FROM SHOPPING, FIANCEE WAS GETTING THE REST OF THE GROCERIES. SHE CLOSED THE TRUNK NORMALLY, NEVER SLAMMING OR ANYTHING, AND THE ENTIRE REAR WINDSHIELD SHATTERED AND FELL TO THE GROUND. LUCKILY, NO ONE WAS INJURED, BUT SHE COULD HAVE BEEN SERIOUSLY INJURED IF ONE OF THE LARGE PIECES HAD FELL ON HER OR A SHARD COULD'VE FLOWN IN HER EYES. A WINDSHIELD SHOULD NOT SHATTER AND EXPLODE FROM NORMAL USE, THIS IS CLEARLY DEFECTIVE AND I WILL BE IN DIRECT CONTACT WITH THE MANUFACTURER. IT IS MY BELIEF THAT THE HYDRAULIC PUMPS RESPONSIBLE FOR HOLDING THE WINDSHIELD UP WHEN IT IS OPENED SOMEHOW MALFUNCTIONED AND PUSHED ON THE WINSHIELD TOO HARD WHEN IT CLOSED, RESULTING IN THE COMPLETE SHATTERING OF THE WINDSHIELD.

WHILE DRIVING ON I90, RECENTLY NOTICED NOISE IN STEERING COLUMN WHICH HAS GOTTEN PROGRESSIVELY WORSE AND STEERING WHEEL NOW SHAKES. TAKEN TO FORD DEALER WAS TOLD IT WAS ATORQUE ANGLE STEERING SENSOR. FIX ABOUT $500 UNLESS THE STEERING COLUMN IS BROKEN! FIX THEN 1530. HOW DOES A STEERING COLUMN BREAK? RECALL 14S05 FOR STEERING PROBLEM. SUPPOSEDLY IF THIS WAS FIXED FORD IS RELEASED FROM ANY RECALL DEALING WITH STEERING IF IT HAS BEEN REPLACED. APPARENTLY FORD OMITTED THIS INFO FROM THE PUBLIC JUST WONDERED IF I HAVE ANY RECOURSE TO RESOLVE THIS. FORD DEALER SAYS NO RECALL. FORD COMPANY SAYS THIS IS NOT UNDER RECALL AS I HAD PRIOR RECALL TAKEN CARE OF. THERE ARE NUMEROUS OTHER COMPLAINTS REGARDING THIS VEHICLE AND THE SAME EXACT PROBLEM WITH THE EXACT SAME OUTCOME. I HAVE HAD OTHER PROBLEMS WITH FORD PRODUCTS RESULTING IN HOSPITALIZATION AND HAVEN'T DONE ANYTHINGG I CAN NOT ALLOW THIS ONE TO GO UNNOTICED. THANK YOU

FORD HAS NOT FIXED THE ISSUE! VEHICLE WAS TAKEN IN DO YOU DO RECALL MY PREVIOUS OWNER AND ONLY SOFTWARE WAS UPDATED PERTAINING TO THE POWER STEERING RECALL. IT IS NOT A SOFTWARE UPDATE ISSUE. THE TORQUE SENSOR MUST BE REPLACED. FORD WILL NOT COVER NOR REIMBURSE THIS ISSUE. MANY OTHER CUSTOMERS ARE HAVING THIS EXACT SAME PROBLEM. THE POWER STEERING ASSIST GOES OUT WITHOUT WARNING AND MAKES THE VEHICLE VERY DANGEROUS TO DRIVE. I WAS DRIVING MY VEHICLE THIS MORNING AND OUT OF NOWHERE THE TURNING BECAME VERY DIFFICULT. *TR

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS ONCE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL WAS A ONE TIME REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEAU TOWNSEND FORD LINCOLN AT (937) 898-5841 (LOCATED AT 1020 W NATIONAL RD, VANDALIA, OH 45377) WHERE AN APPOINTMENT WAS SCHEDULED TWICE. AFTERWARDS, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

JUST BOUGHT THIS VEHICLE 1/25/2018. IT HAS A MOLDY SMELL. HOW CAN I TELL IF IT IS A FLOOD VEHICLE? IT ALSO HAS A AIR LEAK IN THE FRONT WINDSHIELD, THAT I CAN HEAR, WHEN DRIVING. THIS VEHICLE, WAS FROM LOUISIANA. I WILL CONTACT THE DEALER, MONDAY MORNING ABOUT THE WINDSHIELD.

POWER STEERING ASSIST WILL GO OUT WITHOUT WARNING CAUSING THE CAR TO LOSE IT'S POWER STEERING AND MAY EVEN LOCK UP TOTALLY.THIS HAS HAPPENED REPEATEDLY SINCE JUNE OF 2017 AND HAS GOTTEN PROGRESSIVELY WORSE. WE HAD TO REPAIR IT IN DECEMBER OF 2017 AT A COST OF $1500.00.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE CHECK ENGINE AND CHECK FUEL INTAKE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SHEEHY FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.