2009 MERCURY MARINER Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO STOP THE INDEPENDENT ACCELERATION. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *TR

UPDATE TO 01/30/13 COMPLAINT. I PURCHASED CAR ON 10/22/12 WITH 58,398 MILES FROM A DEALER. I STARTED HAVING ISSUES LATE DECEMBER 2012. I WAS HAVING PROBLEM WITH CAR JERKING INTO GEAR OR BEING SLUGGISH WHEN ACCELERATING. I TOOK CAR TO DEALER ON 01/29/13. RESEARCHED CARFAX INFORMATION AND FOUND OUT THAT ON 01/05/10 - TRANSMISSION FLUSHED AND STATED AS REPLACED. 18,588 MILES. 08/09/10 - TRANSMISSION WAS REMOVED TO REPLACE COOLER. 28,372 MILES. ON 01/29/13 MECHANIC ADVISED THAT TRANSMISSION WAS LEAKING BADLY AND THAT "PRESS REGULATOR VALVE STICKING". 01/30/13 - TRANSMISSION VALVE BODY REPLACED. 63,356 MILES. 6 WEEKS AFTER VALVE BODY REPLACED CAR STARTED JERKING AGAIN. TOOK CAR TO DEALER ON 03/18/13...DEALER SUGGESTED REPLACEMENT OF TRANSMISSION, BUT EXTENDED WARRANTY COMPANY SAID NO...WOULD ONLY PAY FOR TRANSMISSION REBUILD. 65,951 MILES. THIS ENTAILED DAY AND HALF OF DEALER/WARRANTY COMPANY HAGGLING OVER REPAIRS. MECHANIC BEGAN WORK ON 03/21/13 AND FOUND LOTS OF MELTED PLASTIC THAT HE HAD TO REMOVE. TRANSMISSION WORK COMPLETED ON 03/23/13 BUT REPAIR REVEALED STARTER PROBLEM. DEALER CURRENTLY WAITING ON APPROVAL FROM WARRANTY COMPANY TO REPAIR STARTER. MECHANIC ADVISED IF STARTER NOT REPAIRED WILL CAUSE FLY WHEEL PROBLEM. MECHANIC IS ANNOYED THAT TRANSMISSION IS HAVING PROBLEMS SO SOON AFTER 2010 "REPAIRS" AND THAT WARRANTY COMPANY REFUSED TO REPLACE TRANSMISSION. *TR

WHILE ENTERING INTERSTATE HIGHWAY, ENGINE BALKED LIKE BAD GAS. AFTER TWO OR THREE TANKFULS AND THE VEHICLE DYING IN TRAFFIC, I LEFT IT WITH MY DEALER TO FIND THE PROBLEM. AFTER A WEEK, THE VEHICLE HAD NOT DIED FOR THEM SO I BROUGHT IT HOME, ONLY TO CONTINUE WITH THE SAME DYING AND HESITATING WHEN ACCELERATED. A MONTH OR SO LATER THE DEALER KEPT IT AGAIN FOR ABOUT 5 DAYS AND IT STILL DID OKAY FOR THEM. THEY HAVE NO IDEA WHAT THE "PROBLEM" IS. WE HAVE PARKED THE CAR IN OUR GARAGE BECAUSE SEVERAL TIMES WE HAVE NARROWLY ESCAPED BEING REAR-ENDED, WHEN TURNING CORNERS, CROSSING RAILROAD TRACKS, ETC. I CONTACTED FORD MOTOR CO. IN MICHIGAN AND THEY DO NOT "HAVE THIS PROBLEM WITH OTHER VEHICLES" AND DON'T SEEM TO KNOW WHAT I'M TALKING ABOUT. MECHANICS IN TWO OTHER GARAGES HAVE DRIVEN THE VEHICLE AND HAVE NOT LOCATED THE PROBLEM. HELP!! *TR

AFTER GOING THROUGH A CAR WASH, I RECEIVED A WARNING ON THE DASH THAT THERE WAS A PROBLEM AND THAT I SHOULD FIND A SAFE PLACE TO STOP. WHEN I RETURNED HOME AND STOPPED THE CAR IT WOULD NOT RESTART. THE SAME THING HAPPENED ON FEBRUARY 16,2013, AGAIN AFTER GOING THROUGH A CAR WASH. THE LOCAL DEALER WAS ABLE TO GET THE VEHICLE RUNNING, BUT WOULD NOT SAY THAT IT WAS REPAIRED. *TR

WHILE TRAVELING AT 55 MPH, POWER STEERING STOPPED WORKING MAKING VEHICLE VERY HARD TO STEER. BY TURNING KEY OFF AND RESTARTING, WHILE TUGGING ON STEERING WHEEL, POWER STEERING WILL START WORKING AND MAY LAST 30 MINUTES OR 3 MINUTES. WHILE WORKING, STEERING WHEEL SHAKES AND MAKES NOISE. VEHICLE PULLS TO THE LEFT. FORD DENIES HAVING HAD THIS PROBLEM BEFORE AND WANTS TO REPLACE STEERING COLUMN FOR $1,396.57. COMPLAINTS ON THE INTERNET ABOUT THIS PROBLEM ARE NUMEROUS. I DO NOT WANT TO BUY ANOTHER DEFECTIVE STEERING COLUMN AND DON'T UNDERSTAND THAT POWER STEERING PROBLEM WOULD BE SOLVED. *TR

I WAS DRIVING THROUGH A TOWN AND THE CAR CUT OUT AND LOST ALL POWER. I STEERED IT OFF THE ROAD SAFETY. IT RESTARTED JUST FINE AND I TOOK OFF AGAIN GOING FOUR BLOCKS WERE IT DIED INSTANTLY IN THE MIDDLE OF THE ROAD. IT IS NOW IN THE SHOP TO FIGURE OUT WHAT CAUSED STALLING IN THE CAR, AND THEN ALLOWING IT TO RESTART AND CONTINUE DOWN THE ROAD. VERY UNSAFE WITH TRAFFIC BEHIND ME AND ONCOMING TO BE STALLED ON A CURVE ON THE ROAD. *TR

AS MY DAUGHTER WAS DRIVING ON THE FREEWAY, THE ENGINE SUDDENLY LOST POWER AND SHE HAD TO WORK HER WAY TO THE SIDE ACROSS 3 LANES OF HEAVY TRAFFIC WITH NO POWER. OUR MECHANIC REPLACED THE THROTTLE BODY AT OUR EXPENSE. THE NEWS TODAY INDICATED THAT YOU WERE INVESTIGATING THE CIRCUIT BOARD WHICH CONTROLS THE THROTTLE AND WE WANTED YOU TO KNOW THAT THIS PROBLEM WAS A THREAT TO HER SAFETY AND APPEARS TO BE OCCURRING TO MANY PEOPLE. THIS WAS THE FOURTH TIME THE VEHICLE HAS STOPPED WHILE DRIVING. *TR

WITHIN THE FIRST MONTHS OF OWNING THE VEHICLE, IT STALED RANDOMLY. I COULD BE DRIVING OR IDLING AND THE CAR STALLS. IFI PUT IN NEUTRAL OR PARK, IT WAS EASILY RE-STARTED. I HAVE HAD THE DEALER LOOK AT IT SEVERAL TIMES THE PROBLEM STILL EXISTS. NOTHING SHOWED ON THE COMPUTER.ON MANY OCCASIONS STARTING IN 2010, THE VEHICLE HESITATES WHEN SHIFTING. WHEN I WOULD ACCELERATE AFTER COASTING; W AITING FOR A LIGHT TO TURN GREEN, TRYING TO LEAVE A STOP LIGHT OR SIGN, OR AFTER MAKING A TURN, THERE WAS A LULL WHERE THE VEHICLE WAS UNRESPONSIVE. IT THEN KIND OF LURCHES INTO GEAR. THE DEALER TOLD ME THAT'S THE WAY THE 6 SPEED AUTOMATICS WORKED AND I SHOULD ALWAYS COME TO A COMPLETE STOP. THIS PAST WEEKEND 2-3-13 WAS THE ICING ON THE CAKE. I TOOK THE CAR DOWN TO THE SHORE TO HAVE A LEISURELY WEEKEND B4 SURGERY. I STARTED THE CAR AND THE ENGINE LIGHT CAME ON. I FOLLOWED WHAT IT SAID IN THE MANUAL AND THE LIGHT DID NOT BLINK 8 TIMES. I PERFORMED THE MIXED CITY AND HIGHWAY DRIVING FOLLOWED BY 8 HOURS OR BEING PARKED, THE LIGHT CAME ON THE NEXT MORNING THE FIRST THING THAT HAPPENED WAS THAT THE RPMS WENT VERY HIGH AND IT LURCHED INTO GEAR. THE CAR STALLED TWICE WHILE I WAS DOING ABOUT 35 MPH. I THREW IT IN NEUTRAL AND IT STARTED RIGHT UP. DRIVING HOME , THE ENGINE LIGHT WAS NOT ON BUT NO DASH LIGHTS, RADIO ETC AFTER ABOUT 5 MINUTES AND NOTICED THEY CAME ON. THIS HAPPENED TWICE. I HAD THE HEAT ON FLOOR AND FRONT VENTS AT 74 & AT 1 POINT IT FELT LIKE A/C WAS ON. I FILED COMPLAINTS WITH (NHTSA) WITH NO RESPONSE. I SEE MANY OF THE SAME COMPLAINTS I HAVE ON NHTSA THAT ARE UNRESOLVED. I HAVE STAGE 3 CANCER I HAVE BEEN BATTLING FOR 9 YRS THIS SITUATION IS MAKING ME FEEL LIKE THE CAR IS MORE DANGEROUS THAN THE CANCER I AM FIGHTING. I'M PUTTING MYSELF AT RISK BY DRIVING IT. *TR

AFTER COMING TO A STOP AT A LIGHT OR STOP SIGN, AS I ACCELERATE MY CAR JUMPS/JERKS AS IF IT'S STRAINING TO SWITCH TO NEXT GEAR. GENERALLY HAPPENS WHEN ACCELERATING BETWEEN 10-40 MILES. WHEN IT INITIALLY STARTED IT WOULD HAPPEN 1-2 TIMES A WEEK. NOW IT HAPPENS EVERY DAY. I HAVE AN APPOINTMENT SCHEDULE TO HAVE DEALER LOOK AT VEHICLE. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THERE WAS A NOISE HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INSPECTED THE VEHICLE AND DISCOVERED THAT THERE WAS NO TRANSMISSION FLUID IN THE REQUIRED RESERVOIR. THE MECHANIC INFORMED THE CONTACT THAT THE SEAL FROM THE TRANSMISSION WAS LEAKING FUEL AND REFERRED HER TO A TRANSMISSION SPECIALIST. THE VEHICLE WAS THEN TAKEN TO THE TRANSMISSION SPECIALIST WHO INFORMED HER THAT THEY NEEDED TO DO AN OVERHAUL AND REBUILD THE TRANSMISSION. THE VEHICLE WAS SCHEDULED FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE (NHTSA ITEM NUMBER: 10039137: POWER TRAIN: AUTOMATIC TRANSMISSION) BUT NO RECALLS. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.