2009 MERCURY MARINER Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A FAILURE IN WHICH THE FRONT DRIVER'S SIDE HEADLIGHT ASSEMBLY WOULD FILL UP WITH WATER AND FOG, SEVERELY REDUCING VISIBILITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE HEADLIGHT WAS REPAIRED. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. ....UPDATED 08-24-12 *BF UPDATED 08/31/2012 *JS

MY VEHICLE STARTED LEAKING FLUORESCENT OIL FROM BEHIND THE RADIATOR. APPARENTLY, IT'S THE CONDENSER. I HAVE BEEN TOLD THAT THE RADIATOR LINES RUN THROUGH THE SAME SYSTEM, AND THAT IF IT IS NOT REPAIRED MY TRANSMISSION WILL EVENTUALLY FAIL. THIS FAILURE WAS EXPLAINED TO BE THE TRANSMISSION LOCKING UP, AND THEY SAID IF I'M GOING OVER ABOUT 30 MPH IT WILL BE VERY DANGEROUS. I AM ABOUT 2,000 MILES OUT OF WARRANTY, AND THE EMAILS I HAVE SENT TO FORD ONLY GET A RESPONSE THAT THEY WILL BE HAPPY TO TAKE MY MONEY AND FIX IT. WITHIN A FEW MONTHS OF BUYING IT, THE INTAKE MANIFOLD HAD TO BE REMOVED TO REPAIR SOMETHING. THEN, A TRANSMISSION SOLENOID. THEN, IT WAS SHIFTING FUNNY -BECAUSE IT HAD VERY LITTLE FLUID-NOONE COULD EXPLAIN WHY. THE VIBRATION IN THE GAS PEDAL AT 42 MPH "COULD NOT BE VERIFIED. " THE MANUFACTURER WAS APPARENTLY OUT OF SATELLITE RECEIVERS, SO THEY JUST DIDN'T PUT ONE IN...THE LACK OF QUALITY OVERALL PROVES THAT THE LENGTH OF THE WARRANTY IS TO PREVENT THEM FROM COSTLY FIXES...AND MY "LONG TERM INVESTMENT " MAKES ME FEEL LIKE I'M PUTTING MINE AND MY FAMILY'S HEALTH AT RISK BY DRIVING IT. I SPENT EVERY DIME I SAVED IN IRAQ ON THIS POS BECAUSE I KNEW I WOULDN'T BE ABLE TO AFFORD ANOTHER VEHICLE UNTIL I'M OUT OF MEDICAL SCHOOL. *TR

THE STEERING LOCKED FOR 1 TO 2 SECONDS DURING A RIGHT HAND TURN ON AN ENTRANCE RAMP TO A HIGHWAY. IT HAPPENED AGAIN 2 MONTHS LATER WITH THE STEERING LOCKING FOR 1 TO 2 SECONDS ON A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WINDSHIELD RETAINED MOISTURE ON THE INSIDE AND BLOCKED HER VIEW. PREVIOUSLY, THE PASSENGER SIDE FLOOR BOARD WAS REPLACED DUE TO MOISTURE RETENTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES FOR THE WINDSHIELD FAILURE. THE DEALER STATED THAT THEY COULD NOT CORRECT THE FAILURE. THE MANUFACTURER STATED THAT THE WINDSHIELD MOISTURE RETENTION WAS A CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,906 AND THE CURRENT MILEAGE WAS 12,600. UPDATED 05/09/12 *BF UPDATED 07/06/12 *JS

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION WOULD SHIFT HARD WHEN UP SHIFTING OR DOWNSHIFTING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE TRANSMISSION, BUT THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 78,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS ENTERING A PARKING SPACE WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD REVVING SOUND AND ACCELERATED INTO A FENCE WITHOUT WARNING. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE CONTACT WAS ABLE TO SECURE AN APPOINTMENT TO HAVE A DIAGNOSTIC PERFORMED ON THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,006 AND THE CURRENT MILEAGE WAS 26,011. UPDATED 02/09/12*LJ THE CONSUMER STATED THE BODY DAMAGE WAS REPAIRED. HOWEVER, THE VEHICLE CONTINUES TO ACCELERATE. UPDATED 02/13/12

THE VEHICLE STALLS RANDOMLY. I MAY BE DRIVING SLOWLY OR IDLING AND THE CAR STALLS. THIS HAS HAPPENED AT YIELD SIGNS, RED LIGHTS AND GOING DOWN HILL. THIS IS VERY DANGEROUS. ONE TIME AT A RIGHT SIGNAL ARROW IT STALLED GOING UP A SLIGHT INCLINE AND I ALMOST GOT HIT FROM THE BACK. IT IS EASILY STARTED AGAIN BY PUTTING THE CAR IN NEUTRAL AND TURNING THE KEY. I BROUGHT IT TO THE DEALER BECAUSE THE CAR WOULDN'T START AND HAD TO BE JUMPED. THEY REPLACE THE BATTERY AND BLAMED THE BATTERY ON THE PROBLEM. IT IS STILL HAPPENING AND I AM BRINGING IT AGAIN. *TR

THIS VEHICLE HAS LOST BRAKES 3 TIMES. MY NOW 17 YEAR OLD DAUGHTER IS THE DRIVER! THE FIRST TIME THE BRAKE PEDAL WENT TO THE FLOOR AND PUMPING IT WOULD NOT HELP. PUTTING THE CAR IN NEUTRAL AND USING THE EMERGENCY BRAKE WAS THE ONLY WAY TO STOP THE CAR. A NON-FORD CAR TECHNICIAN TOLD US IT WAS A POSSIBLE BRAKE BOOSTER ISSUE AND THE BEST THING TO DO WOULD BE FOR IT TO HAPPEN AGAIN AND BRING IT TO FORD FOR THE CODES TO BE READ. I DROVE THE CAR FOR OVER A WEEK AND IT WOULD NOT REPEAT THE PROBLEM. THE SECOND TIME WAS ALSO AROUND 40 MPH AND PUSHING THE BRAKES AS HARD AS POSSIBLE WOULD ONLY SLIGHTLY STOP THE CAR AND IT WOULD KEEP JUMPING FORWARD. MY DAUGHTER HAD TO STOP WITH THE E-BRAKE. I TOOK IT TO FORD FOR DIAGNOSIS AND REPAIR. FORD REPLACED THE VACUUM PUMP/HOSE ASSEMBLY. THEN 2 DAYS LATER, SHE LOST BRAKES AGAIN. HAD TO USE E-BRAKE TO STOP IN BUSY TRAFFIC. THE SOUTHEAST REGION FORD TECHNICIAN CAME TO DIAGNOSIS THIS CAR. AFTER 9 DAYS AT THE SHOP THE BRAKE BOOSTER ASSEMBLY WAS REPLACED. WE HAVE BEEN TOLD AGAIN THAT THIS SHOULD TAKE CARE OF THE PROBLEM. FYI ( EACH TIME THE CAR LOST BRAKES, BY TURNING OFF THE CAR AND BACK ON AGAIN IT WOULD REGAIN THEM). I AM NOW DRIVING THIS CAR TO DETERMINE IF THE ISSUE IS IN FACT TAKEN CARE OF. THIS HAS BEEN A VERY SCARY SITUATION - ESPECIALLY SINCE MY DAUGHTER IS THE DRIVER OF THIS VEHICLE. WHEN READING AUTOMOBILE BLOGS IT APPEARS BRAKES ARE AN ISSUE NOT ONLY WITH THE MARINER HYBRID, BUT THE ESCAPE HYBRID AS WELL. I WOULD LIKE THIS INVESTIGATED. *KB

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, AN OPPOSING VEHICLE UNEXPECTEDLY DROVE INTO HER LANE CAUSING A HEAD ON CRASH. THE CONTACT SUFFERED A PINCH NERVE IN THE NECK AREA AND BODY BRUISES FROM THE SEAT BELT. THE AIR BAGS FAILED TO DEPLOY WITH THE SUBSTANTIAL IMPACT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGE AND WAS TOWED TO AN IMPOUND FACILITY TEMPORARILY. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS UNAVAILABLE.

POWER STEERING CUT OUT, QUIT WORKING, ON LEFT TURN, SPEED ABOUT 10 MPH. OUTAGE LASTED ABOUT 1-2 SECONDS. BELIEVE WOULD HAVE HIT FAR SIDE CURB IF STEERING HAD NOT SPONTANEOUSLY RECOVERED. THIS WAS FIRST OCCURRENCE. DROVE CAR DIRECTLY TO DEALER FROM INCIDENT; DIAGNOSIS TBD. AFRAID TO DRIVE. AT HIGHER SPEED OR IF HAD LASTED JUST A LITTLE LONGER WOULD HAVE WRECKED! *TR