2008 MERCURY MARINER Complaints

WELL I WAS AT A RED LIGHT AND THEN THE LIGHT TURNED GREEN I PRESSED THE GAS PEDAL AND STARTED TO GO THEN MY RPM STARTED TO GO UP AND MY MERCURY MARINER DID NOT WANT TO GO NO MORE SO I COASTED TO THE SLOW LANE I REV MY ENGINE WHILE I WAS STILL DRIVE ABOUT ABOUT 1 MIN IN WENT BACK INTO GEAR SO STARTED TO DRIVE AGAIN THE RPM WENT BACK UP AND THEN I COASTED TO A STOP ON A BUSY HIGHWAY I IMMEDIATELY STARTED TO GET MY FAMILY OUT TO SAFETY SO I WENT BACK TO MY MERCURY MARINER IT WAS IN PARK AND STILL RUNNING AND I NOTICED A YELLOW WRENCH ON THE DASH BOARD SO I PUT IT IN DRIVE IT DID NOT MOVE THEN FOR FIVE MIN TRYING TO GET IT TO MOVE IT WENT INTO GEAR BUT JUST ENOUGH TO GET OFF THE HIGHWAY ON TO A BACK STREET SO I TURNED MY MERCURY MARINER OFF SO ABOUT A HALF HOUR WENT BY I STARTED IT UP AND I NOTICE THE YELLOW WRENCH WAS OFF SO THEN IT WENT RIGHT INTO GEAR BUT ABOUT IN ONE MIN IT DID THE SAME THING SO I CALLED A FAMILY MEMBER AND THEN I GOT IT TOWED THERE SO I LET IT SIT FOR AN HOUR THEN I STARTED IT UP AND IT WENT RIGHT INTO GEAR AND ABOUT ONE MIN LATER I HAD NO GEARS BUT I LET IT RUN AND IT WILL GO IN AND OUT OF GEAR SO NOW IT SITS AT MY FAMILY'S HOUSE.

I HAD THE LETTER FOR THE RECALL # 14S05 AFTER HAVING TROUBLE WITH POWER STEERING JUST GOING OUT WITHOUT WARNING AND HAVING CLOSE CALLS OF HITTING ON COMING TRAFFIC. THE DEALER ACKNOWLEDGED THE RECALL LETTER AND THE VEHICLE WAS BROUGHT IN AND THEY UPGRADED THE SOFTWARE AND CLUSTER PANEL TO WARN ME WHEN IT WOULD HAPPEN. IT DID NOT SOLVE THE ISSUE WITH IT STILL GOING OUT! I CALLED A FEW TIMES ABOUT IT AND THEY SAID THAT WAS WHAT IT WAS SUPPOSED TO DO. IT WOULD HAPPEN RANDOMLY SITTING AT A LIGHT AND BEEP BUT NO MESSAGE ON PANEL AND THEN BE OK. RECENTLY WENT ON A TRIP AND WAS GETTING GAS AND MESSAGE POWER STEERING ASSIST MALFUNCTION CAME ON. COMPUTER HOOKED UP AT LOCAL REPAIR SHOP (WAS WEEKEND) STATED "TORQUE SENSOR MALFUNCTION" HE HIT OPTION FOR AUTO CONFIG AND HELPED TEMPORARILY. I NOTIFIED FORD THAT MONDAY SET APPOINTMENT AND CAR WAS DOING IT OFF AND ON ALL WEEKEND AND HAD A NEAR MISS WITH A HEAD ON COLLISION AS I COULD NOT EVEN STEER MANUALLY. THE DEALER STATED IT WAS THE TORQUE SENSOR AND NEEDED THE STEERING COLUMN REPLACED. FORD SAID NO IT WAS MY PROBLEM TO PAY TO FIX BUT DEALER SAID WAS RELATED TO RECALL. THEY ONLY UPDATED SOFTWARE BECAUSE OF THE CODE AT TIME BUT STILL HAS BEEN A PROBLEM SINCE, AND NOW MUCH WORSE AND MORE OFTEN. I CAN NOT AFFORD $1,500 FOR THIS AND DON'T FEEL I SHOULD HAVE TO AS WAS A DEFECT WITH FORD AND 1.1 MILLION OTHERS HAD THIS. MY WIFE IS DISABLED AND NOW SHE CAN'T EVEN GO TO THE LOCAL GROCERY OR DR BECAUSE SHE CAN NOT STEER CAR WHEN POWER STEERING GOES OUT. THE UPDATED SOFTWARE JUST WARNS ME BY MESSAGE AND ALARM BUT DOESN'T FIX THE ISSUE AND I CAN NOT DRIVE WITHOUT WONDERING WHEN NEXT NEAR MISS IS AN ACCIDENT!! I KNOW THIS RECALL IS CLOSED BUT HAD BEEN GIVEN A CASE # BY FORD 07/24/15 #7564118 AND SPOKE TO MAUREEN AT 800-392-3673...UPDATED 11/04/15 *BF UPDATED 12/13/2017*CN

AIR BAG WARNING LIGHT ON DASH INSTRUMENT PANEL STAYS ON, INDICATING THAT AIR BAG IS NOT ACTIVATED,

PASSENGER AIRBAG WARNINGLIGHT IN INSTRUNMENT CLUSTER STAYS ON. THE AIRBAG IS CURRENTLY DEACTIVATED. THIS ITEM IS NOT COVERED UNDER THE WARANTY. WHY NOT?

I PURCHASED THIS VEHICLE USED LAST YEAR. MY VEHICLE STARTING HAVING LONG SHIFTS AND WOULD STALL ON ME WHEN AT LOW SPEED. I TOOK IT TO SHOP AND THERE WAS A RECALL ON THE TRANSMISSION FLUID COOLER THAT CAN DEVELOP A CRACK IN THE TUBE AND ULTIMATELY CAUSE YOUR TRANSMISSION TO GO BAD. I WAS TOLD TO CALL FORD FOR THE REPAIR OF THE TUBE. I WAS TOLD THAT THE RECALL WASN'T FOR MY CAR (VIN SPECIFIC) ALTHOUGH THE RECALL WAS FOR 2008 MERCURY MARINERS. I DON'T UNDERSTAND WHAT THEY WOULDN'T HONOR MY VEHICLE IF MINE IS A 2008 MARINER AND HAS THE PROBLEM THAT IS IN THE RECALL. I WAS ALSO TOLD THAT ALTHOUGH I JUST PURCHASED THE AUTO THAT IF IF IT I HAD ANY EXPIRED RECALLS ON IT THAT IT WOULDN'T BE FIXED. I ASKED TO SPEAK TO MANAGER OR SUPERVISOR AND SHE SAID IT WOULDN'T HELP. THIS IS A FORD POLICY AND IT WON'T BE CHANGED.

RETURNING FROM FLORIDA TO GEORGIA AND PASSED A VEHICLE AT ABOUT 70MPH AND RELEASED THE ACCELERATOR BUT VEHICLE KEPT ACCELERATING. I PRESSED THE BRAKE PEDAL BUT VEHICLE KEPT ACCELERATING. I PRESSED THE ACCELERATOR AGAIN AND VEHICLE FINALLY STOPPED ACCELERATING. ADDITIONALLY, "STOP SAFELY NOW" MESSAGE INTERMITTENTLY OCCURS AT HIGHWAY SPEEDS AND AROUND TOWN IN TRAFFIC AND SLOWS THE VEHICLE TO PERHAPS 10-15MPH AND TELLS ME TO PULL OVER. THIS HAS HAPPENED RANDOMLY AT UNSPECIFIC TIMES AND IN HEAVY TRAFFIC WHICH COULD BE DANGEROUS. I HAVE CONCERNS THAT THIS ISSUE NEEDS TO BE A RECALL FROM FORD SINCE A LOT OF PEOPLE ARE HAVING THE ISSUE FROM FORUMS ONLINE AND IT COULD RESULT IN WRECKS AND MAYBE EVEN FATALITIES.

WE HAD THE STEERING RECALL PERFORMED. NOT SURE WHAT THEY DID BUT IT SEEMS WORSE. SINCE THE RECALL THE STEERING FEELS LOOSE WHEN TRAVELING AT HIGH SPEEDS AND THE VEHICLE CAN DART. *TR

I WAS DRIVING AT A SPEED OF 40 MILES AN HOUR, STOPPED AT STOP LIGHT, AS I PROCEEDED ON THE GREEN LIGHT, THE CAR ACCELERATED AND THEN JOLTED. SUDDENLY, THE WRENCH ICON APPEARED ON THE DASHBOARD. FROM THAT POINT THE CAR SEEMED TO IDLE, THEN ACCELERATE WITH FORCE. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 160,000. UPDATED 7/21/15*CN

I TOOK MY 2008 MERCURY MARINER IN FOR SERVICE RECALL 14S05 FOR THE TORQUE SENSOR THAT CAN CAUSE THE POWER STEERING TO REVERT TO MANUAL. WITHIN THE LAST WEEK THE ELECTRONIC POWER STEERING ASSIST HAD QUIT AT LEAST 4 TIMES. AT THE SAME TIME, THE STEERING WHEEL BEGAN TO VIBRATE AND SHAKE WHEN THE VEHICLE WAS STOPPED OR IDLING. AFTER TAKING THE VEHICLE IN FOR THE RECALL ISSUE, I WAS NOTIFIED THAT THEY VIBRATION/SHAKING IS DUE TO THE STEERING GEAR THAT IS NOT COVERED BY THE RECALL. THIS ISSUE OCCURRED ONLY AFTER THE RECALL ISSUE AND I DO NOT BELIEVE THAT IT IS A MERE COINCIDENCE THAT THIS HAPPENED SIMULTANEOUSLY AND IS NOT AS A RESULT OF THE BAD TORQUE SENSOR. FORD STATES THAT THERE IS NO OTHER DOCUMENTED PROBLEMS WITH THIS AND THAT I WILL BE RESPONSIBLE FOR THE COST OF THE REPAIRS FOR THE STEERING GEAR. THERE HAVE BEEN MANY KNOWN ISSUES WITH THIS VEHICLE INCLUDING A PREVIOUS RECALL FOR THE TRANSMISSION COOLER LEAK AND DEFECTIVE TONE RINGS IN THE ABS (I'VE REPLACED THE PASSENGER SIDE ONCE AND THE DRIVER SIDE TWICE IN A SIX MONTH PERIOD WITH EACH INDIVIDUAL REPAIR COSTING ON AVERAGE $350). *TR