2008 MERCURY MARINER Complaints

I HAVE A 2008 MERCURY MARINER (VIN # [XXX]) THAT HAD THE POWER STEERING RECALL IN AUGUST 2014, WHERE THE DEALER UPDATED THE SOFTWARE (NHTSA CAMPAIGN NUMBER: 14V284000). THREE MONTHS LATER (11/3/2014) MY POWER STEERING IS OUT AND NEEDS TO BE REPLACED. I AM BEING TOLD SINCE THE RECALL IS CLOSED OUT THAT IT IS NOW MY PROBLEM TO HAVE FIXED, YET UNDER THE RECALL THEY COULD HAVE REPLACED THE STEERING COLUMN AND POWER STEERING MODULE SOFTWARE. I COMPLETELY DO NOT UNDERSTAND THIS. THE SAFETY ISSUE IS STILL PRESENT UNDER THE RECALL AND OBVIOUSLY WAS NOT FIXED, SURELY FORD WOULD WANT TO FIX IT. AT LEAST DO THE THINGS THAT SHOULD HAVE BEEN COMPLETED UNDER THE ORIGINAL RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAD STOPPED BY MY APARTMENT COMPLEX OFFICE TO PICK UP A PACKAGE. I STARTED THE MOTOR AND BEGAN TO BACK OUT. I THEN PUT IT IN DRIVE AND THE STEERING WHEEL WOULDN'T TURN. I TRIED TO DRIVE IT SLOWLY TOWARDS MY APARTMENT TO PARK IT. I RESTARTED THE CAR. ONCE I DID THIS, THE STEERING WAS BEHAVING NORMALLY EXCEPT WHEN IDLING THERE WAS A THUNKING VIBRATION TO WHERE THE STEERING WHEEL WAS MOVING. I HAD REMEMBERED I RECEIVED A RECALL NOTICE WHICH WAS FOR POWER STEERING. THE TECHNICIAN LOOKED UP THE VIN # AND YES IT WAS A RECALL ITEM. I TOOK IT IN YESTERDAY AND THEY ARE CURRENTLY REPLACING THE PART. AFTER DOING SOME RESEARCH, I HAVE FOUND THAT A LOT OF THE VIBRATION I HAVE FELT RECENTLY CAN BE CONTRIBUTED TO THE ISSUE WITH THE POWER STEERING UNIT. THANKFULLY I WAS NEAR HOME. I HAVE MADE SEVERAL TRIPS BETWEEN WASHINGTON AND NORTHERN CALIFORNIA. IN ADDITION, I HAVE HAD A PROBLEM IN THE MORNINGS ESPECIALLY IN THE COLDER MONTHS WHERE I AM AT A STOP LIGHT OR STOP SIGN AND STEP ON THE GAS, THE MOTOR WILL REV UP BUT I DON'T MOVE, THEN A SUDDEN KICK IN OF THE TRANSMISSION. THIS IS SCARY WHEN TRYING TO TURN INTO TRAFFIC. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING SENSOR ILLUMINATED INTERMITTENTLY AND THE POWER STEERING FAILED SEVERAL TIMES. THE CONTACT EXPERIENCED EXTREME DIFFICULTY MANEUVERING THE STEERING WHEEL EVERY TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE BUT INDICATED THAT THE REMEDY WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

WHEN I COME TO A COMPLETE STOP THERE IS VIBRATION COMING FROM WHERE THE AIR BAG IS. I HAVE NOTICED THIS THE PAST FEW MONTHS AND IT IS CONSTANT EVERY TIME I AM AT A STOP. THIS ONLY HAPPENS WHEN I HAVE A PASSENGER AND THE AIR BAG LIGHT GOES OFF. *TR

ACTS LIKE THROTTLE BODY FAILURE. NO POWER WHEN ACCELERATING BUT RPMS GO UP AND THEN SURGES WHEN FINALLY THROTTLE WORKS . WRENCH LIGHT ON. *TR

HAD THE THROTTLE BODY FIXED ONCE TWO MONTHS AGO BECAUSE I WAS GOING 45, MY SUV. HAZARD LIGHT CAME ON AND IT SAID TO SLOW DOWN AND PULL OVER SAFELY. THEN IT HAS HAPPENED THREE MORE TIMES SINCE I GOT IT FIXED, MY SUV IS IN THE SHOP AGAIN, I PAID 845 LAST TIME AND I STILL HAVE $15,000 LEFT TO PAY ON MY CAR. I CAN'T AFFORD TO KEEP PAYING TO GET THIS FIXED, LET ALONE THE SAFETY ISSUE.THE LADY TWO TIMES IT HAPPENED I HAD MY BABY IN THE CAR ON THE FREEWAY AND I WAS IN THE MIDDLE LANE AND IT WAS RAINING... IT WAS FRIGHTENING. *TR

OVER THE PAST 2 YEARS, THE 2008 MERCURY MARINER MY WIFE DRIVES, THE POWER STEERING HAS CEASED TO WORK. FORTUNATELY SHE WAS ABLE TO SHUT THE CAR OF, RESTART IT AND THE POWER STEERING WOULD RESUME. BROUGHT VEHICLE IN FOR RECALL STILL HAVING POWER STEERING BACK IN AUG, 2014, AND DEALER CHECKED FOR CODES AND ONLY REPROGRAMMED MODULE. APPROX IN THE LAST 2 WEEKS OF SEPT 2014, POWER STEERING ONCE AGAIN QUIT AND HAS NOT RETURNED. BROUGHT INTO FORD DUE TO AN ISSUE INVOLVING A MATTER WHICH CAUSE A RECALL AND WAS TOLD THE TORQUE SENSOR WAS BAD. SERVICE CONTACTED FORD AND WAS TOLD THEY WILL NOT COVER THE REPAIR DUE TO THE FACT THAT THE VEHICLE HAS ALREADY HAD A RECALL SERVICE PERFORMED, SATISFYING THE OBLIGATION OF THE RECALL. DUE TO THE ISSUE BEING PART OF THE ORIGINAL RECALL NOTICE, FORD SHOULD DUE THE HONORABLE THING AND COVER THE REPAIR AND PARTS NEEDED. MY WIFE CAN NO LONGER DRIVE THE VEHICLE AND IT IS A MAJOR SAFETY ISSUE HAVING SOMEONE ELSE (I.E. MYSELF) DRIVE THE VEHICLE. *TR

MY 2008 MERCURY MARINER HYBRID HAS A DANGEROUS HIGH SPEED STALL CONDITION. IT IS VERY SERIOUS AND PUTS THE VEHICLE AND OCCUPANTS IN A SITUATION THAT CAUSES A VERY HIGH RISK OF A CRASH. THIS SAID, MY VEHICLE IS NOT COVERED IN THE CURRENT RECALL? WHY NOT? *TR

WHILE MY WIFE WAS DRIVING OUR 2008 MERCURY HYBRID MARINER ON A HIGHWAY AT A SPEED OF APPROXIMATELY 45 MPH, A WARNING LIGHT APPEARED ON THE DASH (RED TRIANGLE WITH AND EXCLAMATION POINT) AND THE VEHICLE BEGAN SLOWING DOWN IN A MANNER THAT PREVENTED HER FROM CONTROLLING THE SPEED OF THE VEHICLE. MY WIFE, FORTUNATELY, WAS ABLE TO PULL TO THE SIDE OF THE HIGHWAY WITHOUT INCIDENT. THE FORD DEALERSHIP'S DIAGNOSTIC TEST REVEALED A FAULTY ELECTRONIC THROTTLE BODY AND THE DEALERSHIP RECOMMENDED IMMEDIATE REPLACEMENT FOR SAFETY REASONS. I UNDERSTAND THAT AS A RESULT OF SIMILAR ISSUES WITH FORD ESCAPE AND MERCURY MARINER MODELS, THROUGH A CUSTOMER SATISFACTION PROGRAM, FORD VOLUNTARILY HAS EXTENDED WARRANTY WORK FOR SOME ESCAPE AND MARINER VEHICLES. THE VIN FOR OUR 2008 MERCURY HYBRID MARINER, HOWEVER, WAS NOT INCLUDED IN THIS PROGRAM. I SPOKE WITH A REPRESENTATIVE AND WITH A SUPERVISOR FROM FORD CUSTOMER SERVICE (800-392-3673), AND THE SUPERVISOR REPORTED THAT FORD IS NOT IN A POSITION TO ADDRESS THE ISSUE WITH RESPECT TO MY VEHICLE, BECAUSE THERE IS NOT ENOUGH DATA TO INCLUDE MY VEHICLE WITHIN THE VOLUNTARY CUSTOMER SATISFACTION PROGRAM. *TR

VEHICLE STALLED ON HIGHWAY AND WILL NOT START BACK UP IMMEDIATELY AND WHEN IT DOES IT RUNS VERY ROUGH I BELIEVE IT IS THE THROTTLE BODY SINCE THERE WAS A RECALL ON THIS ENGINE. *TR