2010 MERCURY MARINER Complaints

I WAS LEAVING WORK AND DRIVING DOWN THE HIGHWAY AND MY POWER STEERING WENT OUT BUT THEN IT CAME BACK AND IT KEPT DOING IT OFF AND ON . LUCKILY I ONLY LIVE 15 MILES FROM WORK. ITS HAPPEN BEFORE WHEN I WAS IN A TURN BUT I DIDN'T THINK MUCH ABOUT IT TILL IT STARTED DOING IT TODAY THANKFULLY TRAFFIC WAS LIGHT AND I DIDN'T HAVE A ACCIDENT

I'M VERY UPSET AND ON THE VERGE OF TEARS! AS I PULLED OUT OF THE BANK YESTERDAY, I MADE A LEFT HAND TURN AND MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! ON JULY 21, 2014 I TOOK MY CAR TO FREEDOM FORD IN MCALESTER, OK FOR RECALL #14S05. I WAS TOLD THE MODELS WOULD BE UPDATED TO " POWER STEERING ASSIST FAULT! SO AFTERWARDS I LEFT ON MY MERRY WAY KNOWING THAT I WOULD NEVER HAVE TO WORRY ABOUT THIS ISSUE AGAIN! WRONG! IS THERE ANYTHING FORD CAN DO TO BACK UP WHAT THEY SAID? THEY SAID UPDATING THE MODULES WOULD "PREVENT" THIS FROM HAPPENING? WHY DIDN'T THEY JUST SAY THAT IN A FEW YEARS IT WILL HAPPEN SO BE CAREFUL?? I"M SO UPSET! PLEASE HELP ME! I CANNOT AFFORD TO BUY THE $1,600. PART THAT FORD SAYS I NEED! I REALLY THING THERE SHOULD BE AN UPDATED RECALL FOR THIS ISSUE THAT WAS NOT RESOLVED BY UPDATING MODULES!

ON MY DASH IT'S SAYS "POWER ASSIST FAULT" I'VE DONE SOME RESEARCH AND IT SEEMS THERE HAVE BEEN TONS OF THESE MERCURY'S RECALLED BECAUSE OF THE POWER ASSIST FAULT GOING OUT AND VEHICLES LOOSING CONTROL OF THERE VEHICLES. MY VEHICLE IS A FEW MONTHS SHY IF MEETING THE DATE IN WHICH THESE MERCURY'S WERE RECALLED. I THINK IT'S A HUGE SAFETY RISK. AND BEINGS IN A SINGLE MOTHER OF 2 LITTLE GIRLS I THINK MAYBE MY MERCURY SHOULD BE FIXED. MINE IS LEGIT MESSED UP. I CAN BARLEY TURN IT. THE POWER STEERING IS ALL JACKED AROUND AND ITS CAUSING OTHER ISSUES. SUCH AS NOT MY CAR NEEDS ALIGNED. I WANTED TO KNOW HOW COME MINE IS MESSED UP BUT BECAUSE OF JUST A FEW MONTHS MINE DOESN'T HAVE THE RECALL. PLEASE HELP ME KEEP MY KIDS SAFE. THANK YOU I'M LOCATED IN SCOTTSVILLE KY 42164

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CALLED THE FORD LINCOLN OF QUEENS SERVICE CENTER DEALER, LOCATED IN QUEENS, NEW YORK, (888) 705-7067, AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.

WHEN PULLING UP TO HOME TO PARK ALONG STREET AND BRAKES WOULD NOT ENGAGE.HEAR A LOUD NOISE AND BRAKE MESSAGE POPPED UP ON DASHBOARD. BRAKE PEDAL FELL TO FLOOR. PULLED EMERGENCY BREAK TO STOP VEHICLE. HAD VEHICLE TOWED TO CAR DOCS IN ROCKLIN CA WHERE THEY DIAGNOSED THE ABS MODULE (AND OTHER MODULE FAILURE). THEY STATED THAT THIS TENDS TO HAPPEN ON OLDER FORD/MERCURY HYBRIDS, AND THEY WERE SURPRISED THAT THERE WASN'T A RECALL.

THE VEHICLE WAS IN MOTION AT A STOPLIGHT. THE LIGHT HAD TURNED GREEN, AND THE VEHICLE WAS BREAKING TO STOP BEHIND THE FIRST VEHICLE. I PRESSED THE GAS PEDAL TO FOLLOW THE FIRST VEHICLE AND THE CAR STALLED. THE CAR COULD NOT BE TURNED BACK ON OR PUT IN MOTION. THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THIS THROTTLE BODY FAILURE. THE CAR WAS PUSHED OFF THE ROAD BY 3 PEOPLE AND INTO A NEARBY PARKING LOT. THE PROBLEM THAT MADE THE VEHICLE UNSAFE WAS A DEFECTIVE FORD THROTTLE BODY. THE REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. I RECEIVED THE RECALL NOTICE JUNE 2014, BUT FORD ONLY SUGGESTED A RECALIBRATION (NOT REPLACEMENT). THE RECALIBRATION WAS COMPLETED AT FORD AUTONATION ON JUNE 23, 2014. FORD HAD ESTIMATED A THROTTLE BODY REDUCTION IN MOVABILITY AND NOT FAILURE. THE MILEAGE OF THIS MERCURY MARINER ON THE DATE OF REPAIR WAS 142551 AND THE IN-SERVICE DATE, 06/18/2010. THEREFORE, THE REIMBURSEMENT SHOULD BE COVERED UNDER FORD'S EXTENDED WARRANTY OF 150000 MILES/10 YEARS. THE REPAIR WAS COMPLETED 06/08/2020. TEN DAYS PRIOR TO THE EXPIRATION OF THE EXTENDED WARRANTY. FORD CLAIMS THEY WILL NOT REIMBURSE FOR THE THROTTLE BODY FAILURE. THIS WAS WELL-DOCUMENTED IN THE PREVIOUS CLAIM 13N03 AND THIS CASE SHOULD BE REOPENED, BASED ON THE FATALITY POSSIBILITY OF A THROTTLE BODY FAILURE WITH THE ORIGINAL PART THAT CAME WITH THE VEHICLE, WHICH WAS ALSO RE-CALIBRATED PER FORD'S RECALL IN 2014. THIS INCIDENT PROVES THAT FORD'S RE-CALIBRATION DID NOT PREVENT FAILURE OF THE THROTTLE BODY. ASKING FOR A RECALL FOR THE THROTTLE BODY FOR THE SIMILAR MAKES AND MODELS STILL IN CIRCULATION AS IT'S A SAFETY HAZARD AND ALSO REIMBURSEMENT FOR THIS SERVICE FOR VEHICLES THAT HAD IT COMPLETED. *TR

HAS MY GRANDMA WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH THE STEERING WHEEL LOCKED ON HERE AND WASN?T ABLE TO MOVE IT. LUCKILY SHE WAS AT THE LAST LANE AND ABLE TO GET ON THE EMERGENCY LANE AND NOT CAR HIT HERE. I DID RESEARCH ON THIS AND IT SAID THAT MANY OTHER YEAR MAKE AND MODELS HAD A RECALL. FOR SOME REASON THEY DIDN?T DO A RECALL ON ALL OF THEM JUST SOME DONE AT SOME PARTS OF THE STATE WHEN THEY ARE ALL MADE FOR THE SAME COMPANY. IF YOU CAN LET ME KNOW HOW OR WHY HER SUV AIN'T UNDER THE RECALL. IF SHE DIDN'T HAVE THAT BIT OF LUCK THAT DAY SHE COULD'VE BE INJURED VERY BAD AND INJURED OTHERS AS WELL FOR THE STEERING WHEEL JUST TO LOCK WHILE DRIVING. THIS HAPPEN IN SAN ANTONIO TX ON HIGHWAY 35. *TR

THE OTHER DAY MY GRANDMOTHER STREERING WHEEL LOCKED ON HER MERCURY AS SHE WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH. THANK GOD SHE WAS ABLE TO STOP THE CAR WITH OUT GETTING HIT. I DID SOME RESEARCH ON THIS MAKE AND MODEL AND THEY HAVE A RECALL ON THIS PROBLEM JUST NOT WITH THE VEHICLES JUST DEPENDS ON WHERE IT WAS MADE. WHICH I THING IS WRONG IF THEY HAVE MANY RECALLS IN THE SAME MAKE AND MODEL THEY SHOULD HAVE THEM ON ALL OF THEM..

IN MOTION ON A STREET A POWER STEERING ASSIST FAULT WARNING CAME ON, SHORTLY AFTER LOST POWER STEERING. INFORMED BY FORD IT WAS FIXED AFTER RECALL ON SEP 22ND 2014, AND IS NO LONGER VALID OR COVERED? SAME PROBLEM HAPPENING AGAIN AS THE FIRST RECALL

WHEN FILLING GAS TANK YESTERDAY ONCE FULL GAS LEAKED FROM UNDER THE WHEEL WELL ONTO THE TIRES. THE CAR WAS PARKED AT A GAS STATION. I WAS ASKED TO MOVE THE CAR AWAY FROM THE PUMP BY THE GAS ATTENDANT.