2009 MERCURY MARINER Complaints

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.

The passenger side front tire became disconnected while driving. The frame rusted and broke causing the tire to separate from the vehicle. The tow truck driver commented that he had never seen this before. I had the vehicle towed to Firestone only to have them tell me they could not fix the vehicle. The vehicle has not been thoroughly inspected, but is available to be inspected. I noticed a change in the steering wheel position for about a week prior to the tire separating. If the tire would have separated from the vehicle while driving on a highway or busy street, more damage and possible injury could have resulted.

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate abnormally. The contact stated that at start-up the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle; she called her boyfriend to the scene and he drove the vehicle home. Neither the dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.

Second time the power brake pedal assembly has failed. The assembly failed in 19th February 2013 and had to be replaced by Fremont Ford. The power brakes failed completely and it had to be towed in. The part is BM6Z-2455-A. The Power brake assembly electronics failed again in January 26 and I have to drive it into the dealership with failing brakes. I was informed that the part is no longer manufactured and is unavailable from Ford. Failure of brake electronics in this hybrid represents a hazard if the brakes fail from failing electronics and the car is unable to stop. We are currently searching for part from a scrapped vehicle. The car is currently at Livermore Ford 1-925-273-7814. I think that the car should be recalled and defects in power brake module investigated and redesigned part should be installed before other cars brakes fail.

While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "Power Steering Assist Problem" displayed on dash when steering was lost.

I was making a turn and the vehicle seemed as if the steering locked up. It randomly does this and is starting to be more and more often. It has already made me run off of the road and hit a culvert causing even further damage.

My wife is driving the car and the power steering quits working several times. Off and on. Speed varies.. Very scary!

The contact owns a 2009 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. She also stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that her vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 187,000.

The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 MPH, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.

The contact owns a 2009 Mercury Marnier. The contact stated that while driving at an unknown speed and making a turn at an intersection, the vehicle lost power steering assist. The contact stated that the instrument cluster was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired in 2014 under NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 95,000.