2008 MERCURY MARINER Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT THEN CALLED PORCARO FORD (6001 WASHINGTON AVE, RACINE, WI 53406) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 198,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

2008 MERCURY MARINER THROTTLE CONTROL POWERTRAIN LIGHT COMES ON, TRANSMISSION CANNOT GO INTO GEAR PROPERLY, IT STOPS AT 4000 RPM, AND IT STRUGGLES TO GO AT HIGHER SPEEDS,

I PARKED MY CAR, AND UPON RETURNING I STARTED IT, AND RECEIVED A WARING STATING THAT THERE WAS A "POWER STEERING ASSIST FAULT". FROM THAT MOMENT, I HAVE NO POWER STEERING AND THE VEHICLE IS EXTREMELY HARD TO STEER. WHEN I TOOK IT TO MY MECHANIC, HE PLUGGED IN HIS CODE READER AND CLEARED THE CODE, WHICH BROUGHT THE POWER STEERING BACK ON LINE. SOME TIME LATER, THE POWER STEERING WENT OUT AGAIN, TO WHICH MY MECHANIC CLEARED THE WARNING CODE, AND THE POWER STEERING WAS BROUGHT BACK ONLINE. THE STEERING ASSIST CONTINUES TO FAIL, AND IT GOT TOO EXPENSIVE TO HAVE MY MECHANIC CLEAR THE CODE CONTINUALLY. I'VE ADDRESSED THIS ISSUE WITH FORD, AND THEY STATE THAT THE POWER STEERING RECALL 14V284000 SERVICE HAS ALREADY BEEN COMPLETED ON MY CAR, BUT OBVIOUSLY IT DIDN'T PREVENT THE LOSS OF THE STEERING: ELECTRIC POWER ASSIST SYSTEM. FORD STATES THAT I AM NOW RESPONSIBLE FOR THE COST TO REPAIR THE LOSS OF A SYSTEM THAT THEY ARE AWARE OF AS A VERY DANGEROUS PROBLEM WITH THEIR PRODUCT. WHY WOULD I BE RESPONSIBLE FOR THE COST OF FIXING SOMETHING THAT THEIR REPAIR WAS INSUFFICIENT AT PREVENTING? ARE THEY NOT RESPONSIBLE FOR PROVIDING AN ACTUAL SOLUTION TO THE RECALL ITEM, NOT JUST A TEMPORARY FIX TO SATISFY THE RECALL REQUIREMENT? MY MILAGE AND DATES OF OCCURRENCE ARE ESTIMATIONS, AS I DO NOT REMEMBER THE ACTUAL DATE OF THE INITIAL FAILURE.

THE ABS HYDROLIC CONTROL UNIT HAS MALFUNCTIONED RESULTING IN FAULTY BRAKES AND DANGEROUS DRIVING CONDITIONS. I HAVE TO PUT THE BRAKE PEDAL TO THE GROUND TO GET ANY TYPE OF BRAKING TO BE DONE. THIS TAKES EXTRA SECONDS THAT COULD RESULT IN AN ACCIDENT IF I HAD TO SUDDENLY BRAKE. THIS SEEMS TO BE A COMMON PROBLEM AND MANY MARINERS AND ESCAPES HAVE IDENTICAL PROBLEMS. I WOULD LIKE MY VIN TO BE ADDED TO THE RECALL LIST TO HAVE THIS PROBLEM FIXED.

I REALIZED SOMETIME LAST YEAR THAT MY THROTTLE WAS STICKING WHEN I WOULD START THE CAR AND BEGIN TO TAKE OFF. IT WAS HERE AND THERE AND THEN I MUST HAVE GOTTEN USE TO IT BUT NOW IT DOES IT EVEN WHEN I'M DRIVING, IT STICKS ALL THE TIME. NOW IT DOESN'T WANT TO SHIFT AT THE RIGHT TIMES AND IT ACTS WEIRD A LOT, GOING UP HILLS, WHEN SHIFTING FROM GEARS AND SO ON.

MY CAR WAS COMPLETELY FUNCTION NORMAL WHEN IT COMES TO THE STEERING AND I JUMPED IN MY CAR THE FOLLOWING DAY TO HEAD TO WORK AND I HAD NO POWER STEERING! FOR NO REASON MY POWER STEERING ASSIST QUITE WORKING, I HAVE NEVER HAD A SERVICE LIGHT ON IN MY CAR SENSE I HAVE OWNED IT BUT A COUPLE MONTHS AGO MY AIR BAG LIGHT CAME ON AND I CAN'T FIGURE OUT WHY IT CAME ON BUT NOW I HAVE NO POWER STEERING. I SEEN A RECALL FOR THE POWER STEERING ASSIST BUT WHEN I CALLED THE FORD DEALERSHIP THEY SAID THEY AREN'T ABLE TO SEE THE RECALL.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT UPON START OF THE VEHICLE, THE STEERING WHEEL INTERMITTENTLY SHOOK WITHOUT WARNING. RECENTLY, THE POWER ASSIST FAULT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHILE THE CONTACT WAS DRIVING 40 MPH. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, GREATER DRIVER EFFORT WAS NEEDED TO STEER THE VEHICLE WITHOUT WARNING. THE CONTACT ALSO STATED THAT AN ABNORMAL CLICKING SOUND WAS HEARD WHILE STEERING IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAFONTAINE FORD OF LANSING (5103 S CEDAR ST, LANSING, MI 48911) WHERE AN UPDATE WAS PERFORMED IN THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). RECENTLY, UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE POWER ASSIST FAULT WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHCILE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 154,271.

RE:NHTSA IDENTIFIER 19V904 FORD INTERNAL REFERENCE NUMBER:19S54 ALTHOUGH MERCURY MARINERS ARE NOT LISTED IN THIS RECALL, MY 2008 MERCURY MARINER HAS THE EXACT SAME ISSUE, STICKING ABS VALVE. FORD WILL NOT RECOGNIZE MY VEHICLE AS PART OF THIS RECALL. I HAVE HAD 2 DIFFERENT CERTIFIED MECHANICS WORK ON THE VEHICLE AND BOTH MECHANICS HAVE INSTALLED NEW BRAKE BOOSTERS, BRAKE PADS AND MASTER CYLINDERS. THE RESULTS FROM THEIR WORK DID NOT RESOLVE THE ISSUE OF SOFT BRAKES. THE PROBLEM BEGAN WHEN I MADE AN ABRUPT STOP WHILE DRIVING ON A CITY STREET. THE BRAKES WERE NEVER FULLY FUNCTIONAL AFTER THAT. I BELIEVE THE SITUATION WITH MY MARINER IS IDENTICAL TO THE ISSUE IDENTIFIED IN THE NHTSA IDENTIFIER 19V904. I ALSO BELIEVE THAT MERCURY MARINERS SHOULD BE INCLUDED IN THIS FORD RECALL.