2009 MERCURY MARINER Complaints

The contact owns a 2009 Mercury Mariner. The contact stated while his mother in-law was driving approximately 35 MPH, the driver was turning into her work parking lot when the vehicle lost power steering assist with the power steering assist fault message displayed. The driver pulled the vehicle into the parking lot and parked the vehicle. After work the driver had the vehicle towed to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.

Couple weeks back, significant other encountered issue with brake signal coming on and needed to pretty much press the brakes to the floor to get it to brake. Took it to a nearby shop and they weren't familiar with the car, so they recommended to bleed the brakes according to error code and online. Signal went away for a bit. Signal came back with no immediate brake issue. Took to the dealership and they replaced some parts which also made the signal disappear for now. The parts were: Booster brake (a booster asy - brake), a bush, a module. Assuming the part replacement effectively hid the issue like a brake bleed. Few days later while driving about 40mph later the brake signal came on, wasn't touching the brakes at the time. Went to brake and they weren't reacting normally and wasn't braking. Had to also pretty much press hard on the pedal and get the pedal to the floor to break. Pulled off to a side road and restarted the car. Issue disappeared upon restart. Assuming something that controls the brake booster turns off.

My wife was driving and the power steering failed. She could hardly steer to safety. Turned car off then steering was fine. The next day it happened again so we dropped it off to our mechanic. Today he called and said the entire steering column would have to be replaced. He informed us that there was a recall in 2016 for this problem with ford and mercury vehicles from 2006- 2011 however our vin was not included. This vehicle has been kept in top shape and only has 70,000 miles. I feel this is definetly a manufacturer defect. We are planning to make these repairs but feel this vehicle should have been included in the recall.

Why was Ford allowed to close out recall 14S05 ? My 2009 Mariner was not included in the recalled VINs - did Ford neglect to include Hybrid Mariners and Escapes that were built at the Kansas City Assembly plant between 2008 and 2011 ? I am looking at a $600 repair for a sensor that should never wear out - when nearly 3/4s of a million vehicles were recalled for this defective part.

Power steering works or I have to manhandle the wheel to drive. If I turn car off and jiggle the steering wheel while turning it on sometimes it will come back other times it won’t.

Electronic power steering went out 2weeks after purchasing. Dealership said that it could be tork sensor. Had it tebooted 2 times and went back out each time. Recently had it tested again and repair man said that there was an active recall for it

I WAS MAKING A LEFT TURN AND LIST ALL POWER STEERING. EVERYTHING ELSE SEEMS TO BE WORKING FINE BUT I'M UNABLE TO DRIVE MY VEHICLE AT ALL NOW. THE DASHBOARD SHOWS THE POWER STEERING ASSIST FAULT WARNING INDICATOR I'VE BEEN TOLD THAT THE SENSOR NEEDS TO BE REPLACED AND THAT THERE ARE RECALLS FOR THIS FOR THE SAME YEAR VEHICLE BUT WHEN I RUN MY VIN NUMBER IT DOESN'T PROVIDE ME WITH ANY RECALLS FOR MY SPECIFIC VEHICLE SO THE MANUFACTURER REFUSES TO PAY FOR ANY OF THE REPAIRS. NOW I'M LEFT WITHOUT A VEHICLE AND MY VEHICLE IS HOW I MAKE MY MONEY TO PAY MY BILLS. THE COST TO REPAIR IS OUTRAGEOUS. I'M GLAD I WASN'T DRIVING ANY FASTER BECAUSE IT PROBABLY WOULD HAVE CAUSED A SERIOUS ACCIDENT. I DID CALL THE 800 NUMBER FOR RECALLS AND I WAS TOLD BY THE MANUFACTURER THAT THERE WEREN'T ANY RECALLS FOR MY VEHICLE.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT HE COULD SMELL A STRONG, ABNORMAL GAS ODOR UPON EXITING THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS THE STRONGEST WHEN THE GAS TANK WAS FULL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THERE WAS A LEAK AT THE TOP OF THE FUEL TANK. HE WAS INFORMED THAT THE FUEL TANK NEEDED TO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT UNDER RECALL. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.

THE WRENCH LIGHT ON THE DASH APPEARED AND THE POWER STEERING SHUT OFF WHILE THE CAR WAS IN MOTION. THE CAR STILL OPERATES AFTERWARDS, BUT THE WRENCH LIGHT IS STILL ON AND STEERING IS INCREDIBLY DIFFICULT ESPECIALLY AT LOW SPEEDS.

EVERYTHING SEEMS TO BE RUNNING FINE EXCEPT THE POWER STEERING NO LONGER WORKS. THE CAR WAS TURNING TOO THE LEFT GOING ABOUT 5MPH WHEN THE ISSUE BEGAN. THE TOOL LIGHT ON THE DASH CAME ON WHEN THE ISSUE BEGAN.