2008 MERCURY MARINER Complaints

MY POWER STEERING WENT OUT WHILE I WAS DRIVING. I TOOK THIS VEHICLE TO MY MECHANIC AND HE SAID THAT IT WAS RELATED TO THE POWER STEERING RECALL THEY DID ON THIS TYPE OF CAR. BUT WHEN I PUT IN MY VIN IT SAID THIS CAR WAS NOT RECALLED. SO I AM WONDERING IF YOU GUYS SKIPPED OVER MY VEHICLE. I WOULD APPRECIATE IF YOU WOULD LOOK INTO THIS. THANK YOU.

BRAKES ARE INTERMITTENT, ABS LIGHT WILL COME ON ALONG WITH RED BRAKE LIGHT AND HYBRID REGEN BRAKES DISABLED. SOMETIMES CAR STOPS SOMETIMES CAR DOES NOT STOP. I HAVE LOOKED INTO IT AND SEVERAL PEOPLE HAVE REPORTED FAILURE. I DO NOT UNDERSTAND HOW SUCH A WELL DOCUMENTED OE FAILURE CAN GO FOR SO LONG WITHOUT RECTIFICATION.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL STARTED TO SHAKE WHICH CAUSED THE STEERING WHEEL TO FAIL TO MOVE WITH EASE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO MATTHEWS FORD (1101 W SW EXPY DR, BROKEN ARROW, OK 74012) BUT NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 217,000.

THE CAR WAS DRIVING DOWN THE ROAD (A CITY STREET, NOT A HIGHWAY) AND A TRIANGULAR LIGHT CAME ON THE DASH, ALONG WITH A MESSAGE TO STOP SAFELY. THE ENGINE SHUT DOWN AND I HAD TO COAST INTO A PARKING LOT. THIS HAD HAPPENED PREVIOUSLY AND I HAD PAID A DEALERSHIP TO REPLACE THE HYBRID COOLING PUMP. I LATER FOUND OUT THAT THIS PART HAD BEEN RECALLED AND WAS REIMBURSED BY THE MANUFACTURER FOR THE ORIGINAL REPAIR. THE SAME PART HAS FAILED AGAIN ACCORDING TO THE DEALERSHIP, BUT UPON CONTACTING THE MANUFACTURER, THEY REFUSE TO REPLACE THE PART AGAIN.

THE VEHICLE WILL STALL WHEN IT COMES TO A STOP, MID TURN, SLOWING DOWN, AND SOMETIMES ACCELERATING. SEVERAL WEBSITES SHOW 100'S OF COMPLAINTS FROM PEOPLE WITH THE SAME ISSUE. IT IS A MAY SAFETY CONCERN BECAUSE IT DIES AT ANY POINT WHILE DRIVING.

I BOUGHT THIS VEHICLE A FEW MONTHS AGO. I WAS DRIVING DOWN THE ROAD ON THE HIGHWAY AT ABOUT 75 MPH AND ALL OF A SUDDEN THE STEERING WHEEL STARTED TO SHAKE. I BECAME SCARED AS I THOUGHT I MIGHT CRASH WHEN I STARTED TO SLOW DOWN AND TRY TO PULL TO THE SIDE OF THE ROAD. STEERING THE CAR EVEN TO THE SIDE OF THE ROAD WAS HARD FOR ME. THE STEERING WHEEL EVEN SHAKES WHEN IT'S IN IDLE. I CONTACTED THE MANUFACTURER AS UPON MY GOOLE SEARCH, IT SHOWED AN OLD RECALL WITH THIS SAME ISSUE I AM HAVING. I TOOK MY VEHICLE TO A MECHANIC WHO GAVE ME THE CODE OF B2278 WHICH IS STEERING SHAFT TORQUE SENSOR WHICH WILL CAUSE THE VEHICLE TO BE HARD TO STEER. I LOOKED BACK AT PAST COMPLAINTS AND IT SHOWS SEVERAL OWNERS HAVING THE SAME STEERING ISSUE BUT DID NOT REPORT IT TO THE MANUFACTURER. I DO NOT BELIEVE THAT WHEN THE RECALL WAS ACTIVE THAT THIS ISSUE WAS REPAIRED AT THAT TIME. I CALLED FORD AND THEY REFUSE TO CORRECT THE ISSUE SO THAT LEAVES ME TO GET THIS REPAIRED WHICH WILL BE SEVERAL HUNDRED DOLLARS I DON'T HAVE. I COMPLETED FURTHER RESEARCH AND FOUND THAT THERE IS NO STATUE OF LIMITATIONS ON ANY RECALL AND IN FACT I HAVE 10 TO 15 YEARS AFTER AN ACTIVE RECALL TO HAVE THE RECALLED ISSUE REPAIRED BUT NO ONE WILL HONOR THIS. WHAT CAN I DO?

THE CAR IS REVING HIGH AND ACCELERATING POORLY. THEN THE RED TRIANGLE LIGHT TELLING ME TO STOP SAFETY NOW COMES ON CAUSING ME TO PULL OVER AND SHUT CAR OFF. I TURN THE CAR BACK ON AND IT DRIVES BUT WITH SAME ISSUES. LOOK ON THE CARCOMPLAINT.COM WEBSITE FOR TSB-09-19-12 AND TSB-08-24-5 WHICH DETAIL WHAT MY CAR IS DOING AND MAKES IT APPEAR LIKE THERE IS A COOLING PUMP RECALL. FORD JUST TOLD ME THERE ARE NO RECALLS LISTED FOR MY VIN THOUGH. THE FREQUENCY OF WHICH THE RED TRIANGLE LIGHT COMES ON IS INCREASING THIS MONTH. IT WAS EVERY FEW MONTHS AND NOW IT IS WEEKLY-DAILY.

TL* THE CONTACT OWNED A 2008 MERCURY MARINER. WHILE DRIVING THE POWER STEERING ASSIST SUDDENLY FAILED AND THE STEERING BECAME DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE SAFELY. THE CONTACT STATED THAT THE WHILE DRIVING APPROXIMATELY 60 MPH THE 'POWER STEERING ASSIST FAILURE' MESSAGE SUDDENLY OCCURRED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 215,000.

JERKING BACK AND FORTH OF STEERING WHEEL WOULD OCCUR OCCASIONALLY UNTIL POWER STEERING ASSISTANCE FAILED. POWER STEERING ASSIST FAULT CODE WOULD COME ON EVERY SO OFTEN . I WAS DRIVING DOWN THE HIGHWAY WHILE THE CODE CAME ON AND DIDN'T NOTICE ANY DIFFERENCE IN STEERING DIFFICULTY UNTIL I PARKED THE CAR AND SHUT THE ENGINE OFF THEN BACK ON. POWER STEERING IS COMPLETELY FAILING NOW RESULTING IN INCREASED FORCE TO GET THE CAR TO TURN.

TL* THE CONTACT OWNS 2008 MERCURY MARINER. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE STEERING WHEEL. THE CONTACT WAS DRIVING ABOUT 15 MPH WHEN THE FAILURE OCCURRED. THE MANUFACTURER OR DEALER WAS NOT CONTACTED REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *DT*JB