2010 MERCURY MARINER Complaints

I RECEIVED SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V-777. I INQUIRED ABOUT IT IN JANUARY 2018 AT MY LOCAL FORD DEALER. I WAS TOLD THE PARTS WERE BACK ORDERED. I CALLED TODAY TO SCHEDULED "THE WORKS" AND TO HAVE THIS ISSUE RESOLVED. THE REP STATED IF I DIDN'T HAVE AN OBVIOUS GASOLINE LEAK, I DIDN'T QUALIFY FOR THE REPAIR NOR NEED IT. THIS HAS NEVER HAPPENED BEFORE WHEN I RECEIVE A RECALL NOTICE, NORMALLY THEY REPLACE THE PART REGARDLESS OF ITS CURRENT STATE OF FUNCTIONALITY.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE NOTICED RUST AND HOLES ON BOTH REAR PASSENGER AND DRIVER SIDE WHEEL WELL. THE DEALER LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH 44212 (888) 499-5134) WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY WAS ONLY IN EFFECT FOR FIVE YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT STATED THE MANUFACTURER REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 43,500.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT AS WELL AS A FUEL ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT STATED THAT THE ENGINE HAD TO BE TURNED ON AND OFF SEVERAL TIMES TO REMOVE THE FUEL ERROR MESSAGE HOWEVER, THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED AT INTERSECTIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO HARRISON FORD, INC (820 N MAIN ST, WELLINGTON, OH 44090) WHERE IT WAS DIAGNOSED THAT THERE WAS A HIGH LEVEL OF OXYGEN FUEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF DOYLESTOWN AT (215) 348-2901 (LOCATED AT 876 N EASTON RD, DOYLESTOWN, PA 18902) AND DITSCHMAN/FLEMINGTON FORD LINCOLN AT (908) 483-9234 (LOCATED AT 215 US-202, FLEMINGTON, NJ 08822) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR

MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ROCKLAND FORD THOMASTON, 165 NEW COUNTY RD, THOMASTON, ME 04861) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. CASE NUMBER: CAS-13019208 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT IT WAS DIFFICULT TO TURN THE KEY IN THE IGNITION. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 59,000. *TT *TR

POWER STEERING ASSIST LITE UP ON DASH BOARD. POWER STEERING WENT OUT. CAN NOT STEER CAR AS I ATTEMPTED TO TURN AND DRIVE OUT OF PARKING LOT. PARKED CAR AND NOT DRIVING CAR.

WHILE DRIVING WEST ON I-80 AT NIGHT AT 75MPH IN WYOMING THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER STEERING WITHOUT NOTICE. A FORD DEALER SAYS THE EPAS SYSTEM FAILED AND HAS TO BE REPLACED BY THE OWNER FOR $800. THIS OCCURRED EVEN AFTER THE FORD EPAS PSCM RECALL REPROGRAMING WAS PERFORMED IN 07/2014.