2010 MERCURY MARINER Complaints

I WAS DRIVING MY 2010 MERCURY MARINER , WHEN THE ENGINE LITE CAME ON WITH A LITTLE WRENCH LITE. MY CAR STARTED TO LOSE POWER AND I COULD NOT GET IT TO PICK UP POWER. I PULLED OF THE ROAD. I TURNED OFF MY CAR, I DIDN'T KNOW IF IT WOULD START AGAIN .VERY SCARY.I HAVE ONLY 86000 MILE ON IT .

I WAS DRIVING AT 65+ MPH ON EXPRESSWAY - VEHICLE STOPPED ACCELERATING AND A VIOLENT SHAKING OF THE VEHICLE OCCURRED FORCING ME OFF THE HIGHWAY - AT THIS TIME NOTICE AN IMAGE OF A "WRENCH" LIT UP ON DASH -- I WAS ABLE TO GET VEHICLE TO THE DEALER - NOT WORRIED DUE TO I STILL HAD 2000 MILES LEFT ON WARRANTY, ONLY TO BE TOLD THIS IS NOT COVERED UNDER WARRANTY. MY QUESTION IS THIS IS HUGE SAFETY ISSUE AND SHOULD UNDER NO QUESTIONS BE A CHARGE TO THE CONSUMER. I WAS CHARGED 309.20 TO REPLACE THE THROTTLE BODY MOTOR AND ASSEMBLY. AFTER MUCH RESEARCH THIS IS AN ONGOING PROBLEM WITH MANY OF THE FORD VEHICLES. ATTACHED IS THE INVOICE THAT I HAD TO PAY. I HAVE TRIED TO OBTAIN THE ZONE REP FOR MY AREA AND I AM HAVING TROUBLE GETTING THIS INFO FROM MY DEALER. I AM STILL INVESTIGATING AS TO HOW TO OBTAIN THIS INFO AS I BELIEVE SOMEONE IN HIGHER POSITION THEN DEALER NEEDS TO BE AWARE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED AT A LOW SPEED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, IT STALLED. THE VEHICLE WAS TOWED TO GEORGE WAIKEM FORD (LOCATED AT 4321 LINCOLN WAY, E MASSILLON, OH) WHERE IT WAS DIAGNOSED THAT THE FUEL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

SWITCH FOR AC WONT BLOW OUT AIR. TOOK IT TO VALOLINE TO ADD FREON.. THEY SAID, IT WAS FULL.. COLD WORKED FOR 5 DAYS THEN AC STOPPED WORKING AT HOTEST TIME OF MONTH... TOOK VEHICLE BACK AND THEY STATED, IT WAS FULL STILL BUT ADDED MORE FREON TO MAKE ME HAPPY.. AFTER A FEW DAYS NO AC AND I TOOK TO A MECHANICS BUSINESS. THE OWNER AND 4 OTHERS STATED THAT THE BELT IS TURNING MAYBE THEY OVERFILLED IT.. TOLD ME TO TAKE IT BACK TO VALOLINE AND HAVE THEM TAKE OUT ALL FREON THEN PUT AMOUNT BACK IN BUT NOT TO FULL. I DID, WORKED FOR 2 DAYS NOW AGAIN NO AC. BLOWER WORKED BUT NO AC COMES OUT.. I CANT AFFORD ANYMORE VISITS. NOW AS OF YESTERDAY THE BLOWER WILL ONLY WORK ON NUMBER 4. 1 2 3 NOTHING COMES OUT. PLEASE ASSIST ME WITH THIS PROBLEM.. I HAVE BEEN SO HAPPY WITH THIS CAR FOR 3 YEARS. I TAKE EXCELLENT CARE OF EVERYTHING IT NEEDS. FIRST FORD I EVER OWNED... HOPE ITS NOT THE LAST ONE I OWN IF THIS DOESNT GET SOLVED. THANK YOU FOR THIS SITE. THIS IS MY LAST RESORT.. I HAVE HAD IT IN SHOP TO MANY TIMES CONCERNING THIS MATTER.. DENISE SAFTEY ISSUE HERE . I WAS GOING TO WORK VERY FOGGY AND I TURNED ON HEATER TO CLEAR WINDSHILD NO BLOWER WORKED ON NUMBERS 123 BUT 4 WOULD.. CANT HAVE IT RUNNING FULL BLAST ALWAYS.. AC IF FULL BUT WONT WORK WITH BLOWER ON..BEING HOT REALLY MAKES ME CRANKY AND THAT CAN CAUSE RAOD RAGE SAFETY ISSUE THERE TOO. LOL LOL PLEASE HELP ME...

THE PASSENGER-SIDE, LIFTGATE GLASS HINGE ON THE REAR WINDOW BROKE DUE TO CORROSION ON A BOLT. THE WINDOW IS NOW LOOSE AND SAGGING ON THAT SIDE. WE TOOK IT TO A REPAIR SHOP TODAY, AND THE MECHANIC NOTICED THAT THE HINGE ON THE DRIVER'S SIDE IN ALSO VERY CORRODED, AND SAID IT WILL LIKELY BREAK SOON. (THERE ARE WHITE STREAKS FROM THE CORROSION RUNNING DOWN THE WINDOW.) THE WINDOW WOULD BE AT RISK OF FALLING OUT. IF THIS HAPPENED ON THE HIGHWAY, IT COULD PRESENT A VERY REAL DANGER TO CARS FOLLOWING US. I LOOKED ONLINE AFTER WE RETURNED FROM THE SHOP, AND FOUND COMMENTS FROM HUNDREDS OF OTHER MARINER AND ESCAPE OWNERS THAT HAD EXPERIENCED THE SAME PROBLEM. MANY SAID THAT THEY HAD CONTACTED THEIR DEALERS TO SEE IF THIS PROBLEM WAS COVERED BY A RECALL. WHEN THEY DISCOVERED THAT IT WASN'T, A GREAT NUMBER OF THEM EITHER MADE THE REPAIR THEMSELVES, OR WENT TO AN INDEPENDENT MECHANIC, SINCE THE DEALERS WERE CHARGING UP TO $850 TO MAKE THIS REPAIR. SO, MANY OF THESE REPAIRS WEREN'T MADE BY DEALERS WHERE THEY COULD BE TRACKED FOR A POSSIBLE RECALL.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCNELLY-WHALEY MOTOR CO (865-453-2833 LOCATED AT 750 DOLLY PARTON PKWY, SEVIERVILLE, TN 37862) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SUMMIT FORD 305 GRANT AVENUE, AUBURN, NY 13021) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT NOTICED A "CHECK FUEL; FAILED INLET" WARNING MESSAGE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (AUTONATION FORD FRISCO 6850 TX-121, FRISCO, TX, 75034) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE AND BECAUSE THE VEHICLE WAS OVER THE 10,000 MILE WARRANTY FOR THE YEAR. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE THE CONTACT WAS ABLE TO RETRIEVE ERROR CODES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CAR STOPPED RUNNING WRENCH LIGHT CAME ON STARTED MOTOR PUT IT IN GEAR TRIED TO GO REGULAR PACE CAR DID NOT GO IT IS VERY SLOW NO GAS PEDDLE TURNED IT OFF LET SET FOR 2 HRS. STARTED BACK UP RUNS OK BUT CHECK ENG. LITE CAME ON CALLED DEALER