2011 MERCURY MARINER Complaints

IF THIS IS THE WRONG FORUM FOR THIS ISSUE, PLEASE LET ME KNOW. WE PURCHASED A 2008 MERCURY MARINER NEW, SO THE CAR IS LESS THAN 3 YEARS OLD AND WHILE GARAGE KEPT THE VEHICLE MILEAGE EXCEEDS THE NEW CAR WARRANTY. WE TOOK THE CAR BACK TO THE DEALERSHIP AND WERE CHANGED $118.00 TO DIAGNOSE A PROBLEM WITH THE BACKUP SYSTEM/SENSORS AND WERE INFORMED THAT THE SENSORS WERE FINE BUT THE ELECTRONIC DEVICE WHICH CALCULATES DISTANCE WAS BAD, TO REPLACE AN ADDITIONAL $500.00. WHY HAVE BACKUP SYSTEM/SENSORS ON A VEHICLE IF THE LIFE OF THE ELECTRONICS IS SO SHORT IF THIS SAFETY DEVICE IS INTENDED TO PROVIDE BENEFIT, OURS IS NOW PERMANENTLY DISABLED. I DON'T UNDERSTAND WHY "SAFETY" EQUIPMENT IS NOT COVERED FOR LONGER PERIODS OF TIME. REGARDS, *TR

TL*THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE PARKING LOT THE REAR DOOR HATCH WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE GLASS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 350.

AFTER CLOSING THE REAR DOOR, THE REAR WINDOW EXPLODED WITH EXTREME FORCE, SENDING GLASS FRAGMENTS TO THE FAR EDGES OF THE GARAGE. THERE WAS NOTHING IN THE CAR TO HIT THE WINDOW AND THE GARAGE DOOR WAS CLOSED. FORTUNATELY I WAS NOT STANDING BEHIND THE CAR OR I MAY HAVE BEEN SERIOUSLY INJURED. I FIND MANY OCCURRENCES OF THIS FOR THE FORD ESCAPE WHICH I UNDERSTAND IS THE SISTER CAR TO THE MARINER. EVEN THOUGH MERCURY WILL NO LONGER BE MADE, THE ESCAPE WILL CONTINUE TO BE MADE. I BELIEVE THE WINDOW DESIGN TO BE DEFECTIVE AND NEEDS TO BE INVESTIGATED.