2009 MERCURY MARINER HYBRID Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING 70 MPH ON A HIGHWAY, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER 5 TO 20 MINUTES. THE FAILURE RECURRED SEVEN TIMES PRIOR TO THIS INCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

I WAS APPROACHING A STOP SIGN GOING ABOUT 15 MPH AND THE APPLIED THE BRAKE. INSTEAD OF STOPPING, THE CAR ACCELERATED AND I HAD TO STEER AROUND A CAR IN THE INTERSECTION TO AVOID AN ACCIDENT. I APPLIED THE EMERGENCY BRAKE AND THREW THE CAR INTO PARK TO STOP IT.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST POWER AND COULD NOT ACCELERATE OVER 40 MPH. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!

VEHICLE LOSES ALL ABILITY TO CONTROL THE THROTTLE BOTH WHILE AT HIGHWAY SPEED AND WHEN PULLING AWAY FROM A STOP. "WRENCH" FAULT INDICATOR ON THE DASHBOARD ILLUMINATES. RESTARTING THE VEHICLE RESTORES NORMAL OPERATING CONDITIONS UNTIL THE ISSUE REAPPEARS. THERE IS NO FAULT CODE ON OBDII READER AFTER RESTARTING THE ENGINE. *TR

MY CAR, ON 4-5 OCCASIONS NOW, HAS LOST ALL POWER WHILE TRAVELING ON THE FREEWAY AT ABOUT 80 MILES PER HOUR. I CALLED FORD BECAUSE OF THE ELECTRONIC THROTTLE BODY CUSTOMER SATISFACTION PROGRAM AND MY VEHICLE DOES NOT QUALIFY BECAUSE OF THE ASSEMBLY PLANT THAT THE CAR WAS BUILT AT. I CAN ATTEST THAT MY VEHICLE IS DOING THE SAME EXACT THING THAT IS DESCRIBED IN THE ACCOUNTS OF THE PROBLEM WITH THE THROTTLE - WITHOUT QUESTION. I URGE YOU TO EXPAND THE PROGRAM THAT FORD IS BEING REQUIRED TO DO FOR THIS MASSIVE (OVER 1 MILLION VEHICLE) PROBLEM. THIS APPEARS TO ME TO GO BEYOND A PLANT ISSUE TO AN ENGINEERING ISSUE WITH THE PART ITSELF. *TR

THE STEERING LOCKED FOR 1 TO 2 SECONDS DURING A RIGHT HAND TURN ON AN ENTRANCE RAMP TO A HIGHWAY. IT HAPPENED AGAIN 2 MONTHS LATER WITH THE STEERING LOCKING FOR 1 TO 2 SECONDS ON A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN. *TR

THIS VEHICLE HAS LOST BRAKES 3 TIMES. MY NOW 17 YEAR OLD DAUGHTER IS THE DRIVER! THE FIRST TIME THE BRAKE PEDAL WENT TO THE FLOOR AND PUMPING IT WOULD NOT HELP. PUTTING THE CAR IN NEUTRAL AND USING THE EMERGENCY BRAKE WAS THE ONLY WAY TO STOP THE CAR. A NON-FORD CAR TECHNICIAN TOLD US IT WAS A POSSIBLE BRAKE BOOSTER ISSUE AND THE BEST THING TO DO WOULD BE FOR IT TO HAPPEN AGAIN AND BRING IT TO FORD FOR THE CODES TO BE READ. I DROVE THE CAR FOR OVER A WEEK AND IT WOULD NOT REPEAT THE PROBLEM. THE SECOND TIME WAS ALSO AROUND 40 MPH AND PUSHING THE BRAKES AS HARD AS POSSIBLE WOULD ONLY SLIGHTLY STOP THE CAR AND IT WOULD KEEP JUMPING FORWARD. MY DAUGHTER HAD TO STOP WITH THE E-BRAKE. I TOOK IT TO FORD FOR DIAGNOSIS AND REPAIR. FORD REPLACED THE VACUUM PUMP/HOSE ASSEMBLY. THEN 2 DAYS LATER, SHE LOST BRAKES AGAIN. HAD TO USE E-BRAKE TO STOP IN BUSY TRAFFIC. THE SOUTHEAST REGION FORD TECHNICIAN CAME TO DIAGNOSIS THIS CAR. AFTER 9 DAYS AT THE SHOP THE BRAKE BOOSTER ASSEMBLY WAS REPLACED. WE HAVE BEEN TOLD AGAIN THAT THIS SHOULD TAKE CARE OF THE PROBLEM. FYI ( EACH TIME THE CAR LOST BRAKES, BY TURNING OFF THE CAR AND BACK ON AGAIN IT WOULD REGAIN THEM). I AM NOW DRIVING THIS CAR TO DETERMINE IF THE ISSUE IS IN FACT TAKEN CARE OF. THIS HAS BEEN A VERY SCARY SITUATION - ESPECIALLY SINCE MY DAUGHTER IS THE DRIVER OF THIS VEHICLE. WHEN READING AUTOMOBILE BLOGS IT APPEARS BRAKES ARE AN ISSUE NOT ONLY WITH THE MARINER HYBRID, BUT THE ESCAPE HYBRID AS WELL. I WOULD LIKE THIS INVESTIGATED. *KB

POWER STEERING CUT OUT, QUIT WORKING, ON LEFT TURN, SPEED ABOUT 10 MPH. OUTAGE LASTED ABOUT 1-2 SECONDS. BELIEVE WOULD HAVE HIT FAR SIDE CURB IF STEERING HAD NOT SPONTANEOUSLY RECOVERED. THIS WAS FIRST OCCURRENCE. DROVE CAR DIRECTLY TO DEALER FROM INCIDENT; DIAGNOSIS TBD. AFRAID TO DRIVE. AT HIGHER SPEED OR IF HAD LASTED JUST A LITTLE LONGER WOULD HAVE WRECKED! *TR

TL*THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AFTER APPLYING THE BRAKES IN THE PARKING LOT THE VEHICLE ACCELERATED. THE VEHICLE DID NOT RESPOND TO THE BRAKES AND DID NOT STOP UNTIL THE VEHICLE CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE THE RPMS CONTINUED TO INCREASE AND DID NOT STOP UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER TO BE INSPECTED. THE POLICE DID NOT FILE A REPORT BECAUSE THEY SAID IT WAS IN A SCHOOL PARKING. THE FAILURE AND CURRENT MILEAGES WERE 14143.